Ellen's Pampered Pet Inn

I bring my rescued Jack Russell/mix for day care and occasional boarding. I cannot rave about this facility enough. It's very, very clean and scheduled. My dog has issues with other dogs (probably the leash thing) but there she mingles with all the other dogs. I can always check in on her with the camcorders in strategic locations, which is comforting.

If I don't return until 7PM, it's no problem picking her up then - where other places make you come back the next AM because they close at 5! The staff is there 24/7. She gets her nails trimmed and bubble baths there too. Love Pampered Pet Resort

I drive about 30 minutes from my side of town to get my dog, Alpha, groomed here. They always do an impeccable job! I won't take him anywhere else but Pampered Pet Inn.

Exceptional personalized attention! My first time boarding my Bengal and I was so nervous. This team went above and beyond to care for her and make special provisions for walk time. The double-level cat runs are perfect for active felines. Thanks to the entire staff

Very timely haircut for my dogs. Drop the dogs off on your own time and come pick them up when you recieve a text. The dogs were cleaned and groomed. Would prefer more trimming to their paws that gather dirt, but ill make sure to tell them next time.

For so many years I go to that place with my dogs. They treat them so good! My dogs loves to go there. My actual dog Cosmos is very picky and the only person he like to be taken care of is Ellen. She does wonderful cares every time. He loves her, and nobody else would be able to touch him.

Ellen and all the employees were so warm and accommodating. Our Aussiedoodle has some special needs because of injuries sustained years ago, and she was handled with care, groomed beautifully and came home happy.

***CAT REVIEW*** I have a Persian long-haired cat who I have been taking to this grooming service for the last five years. They have always followed my instructions until today. I gave and always give very specific instructions to only shave his belly and his backside as well as just cutting his nails. I go to pick him up and he has a full lion cut that is awfully done.

This traumatized my cat as he has never been shaved like this before. They charged me before I even got to look at him and by the time I noticed I was already in my car. I am deeply upset. They did give me a refund but this doesn't make up for the trauma that was inflicted on my cat nor how they just completely disregarded any of my instructions.

My cat has an account with this grooming service and I bet if they gave any thought they would've looked up his grooming history and seen that he had never been given a lion cut. This is also a big decision to make for someone else's cat I would've appreciated a phone call before shaving off all of his hair. Also, every time I pick up my cat, he goes to the bathroom in his carrier.

I imagine they are putting him in a cage without a place to go to the bathroom! This is not okay. Again I am deeply upset and I would not recommend this place. Tip: if you have a long haired cat, this is not the place for you.

The staff was friendly during my drop-off and pickup of my pets at this inn but the reason I'm leaving one star is for their daily e-card/update service and the fact that one of my pets, a cat with FIV, got sick with an upper respiratory infection. I first became concerned when I had multiple updates/e-cards missed (an additional service you pay for) that would update me on how my pets were doing.

After reaching out, I did eventually start receiving updates but one of them had missing text, another had a really blurry picture of my cat. My biggest issue and why I won't be returning to this location is that several days after I picked up my dog and cat, my cat woke me up at 5 am with an intense sneezing fit that lasted hours. Later in the morning I took him to an emergency pet hospital and over $500 later, they told me he has an upper respiratory infection. He's been with me for 4 years and he's never been sick with this condition.

I also alerted the staff in the form you have to fill out that he has FIV, so I assumed everyone would be very careful when interacting with him / be careful not to transmit anything from other cats. I called the staff and let them know in case they want to warn other pet owners, I really hope no other pets became really sick like mine. My advise is to be extremely careful and thorough when dropping off your immunocompromised pet - make sure you know what kind of environment they will be staying in, how the staff will take care of your pet, etc.

We've taken our dogs to Pampered Pet for years and have always had a great experience. They were kind and loving to our previous dog who was older, reading his moods and giving him breaks when he needed it (especially at the end of his life). And they are fantastic with our new puppy! She gets so excited when she realizes she's going to daycare.

She literally jumps over me to get out of the car and into the Inn. The staff all know and greet her when she comes in (we take her about once a week). She's especially tired after visiting the Rec center (and a tired puppy is a good puppy). We've boarded her here too and she seems happy and healthy when we pick her up and is still excited to go back every time (even after a long boarding stay). Highly recommend Pampered Pet!

Love Pampered Pet Inn. My mom brought her dog here 30 years ago so I knew this is where I had to bring my dog when I got him. Ollie loved day care and the grooming was always well done. So sad that we've moved away and have to find an new place.

While the recreation center was nice to my dogs, I was outraged by the treatment of the staff at Pampered's bissonnet center, where my kids went to play one on one, as decided while reserving their spot - since they were not fully evaluated. But when I went to pick them up, I was shocked to learn that they were kennelled the whole day from 9:30 am till 5:30 pm, with only one hour of play, because my younger was scared.

That is exactly why they were supposed to do a one and one that I was paying for. Because of my younger one being scared, they removed my Belgian malinois and kennelled her the whole day, and did not even choose to contact me to discuss it. I would have picked them both up, as the purpose of their going to the daycare was to socialize them and burn their puppy energy.

I feel I tortured my two pups by kennelling them for no reason, when they could have stayed home or gone to Petsmart where they could have had a great time. If you take your pups to Pampered Pet Inn, please make sure to have them follow through the service you want, or you will punish your pups for no fault of theirs. Very disappointed.

Today was horrible! Not only did my dogs eye get cut/nicked after his grooming ALL the staff is not on one page! I asked if I could pay this morning, paid and then this afternoon I was told well its not showing up, well you better figure it out because I am not paying twice horrrrrrrbile! Please ensure all your staff is one the same page before assisting with customer service!

Wow! We had a great experience Everyone I interacted with was very professional and caring. I even asked for a tour of the facility when I drop my dog off, just to make sure it was the right fit for our family. Everything looked great, and scout was very happy to be there. We will make it our special place for him when we go on vacation!

We love the Pampered Pet Inn! We are Houston transplants for several months and living in a small apartment with a high energy dog. Our pup loves going to doggie day camp! He loves playing with the other dogs but also the stimulating games and attention the staff provide. So glad we found this place! Would recommend to all.

I boarded my dog and took him to daycare several times and he was always so excited as soon as we pulled in the parking lot!

We dropped our long, straight-haired golden doodle off for a grooming. We told the person who picked him up that we wanted a little bit shorter, but still long, and cleaned up. When we picked him up, he had been shaved. I'm not a grooming expert, but long haired dogs' undercoats should NOT be shaved. It can be bad for their health and may NEVER grow back the same as it was.

Not only is it not what we asked for, it's not proper grooming in general. When we called afterwards and they were apologetic, said it was a miscommunication and they refunded our money. I guess that's all they can do, but I would be extremely wary of this place. We will not be going back.

Very kind staff, and easy curbside pickup/dropoff given the COVID situation. However, and especially with COVID limiting my interaction inside, I would've liked ANY representation (phone call, text, photo, social media post) featuring my dog during their boarding stay. As a new customer during this time of COVID, I didn't even get to see the facilities for myself, which is understandable but disappointing nonetheless (no photos online either at the time of this post).

The fact that they charge money for a photo/update of my dog is the reason for my rating. The previous boarding facility I used in another city ran their own social media page with hourly updates on all dogs. just one thing as a pet owner that really sells a place. Overall my dog seemed fine after the stay, and they did a nice grooming service, so I'll probably use them again unless I find somewhere else nearby that fits my wants a little better.

I brought my golden retriever puppy in for about 7 hours of daycare and he seemed like he had so much fun! When I arrived I saw him playing with the other doggies and was as happy as could be!

I don't usually do reviews but this was SO BAD that I must do it. Basically, my dog returned with a cold and caught. She is the happiest dog and the day I picked her up she was really sad. Just when we arrived, she drank a lot of water. I sent her the exactly amount of food for a week and they return me 1/4 of the bag. Seems like they do not like to feed and water your dog so they don't have to take them to another walk. Honestly, I totally regret and feel sorry about my trip everytime I listen her caughing.

Pampered Pet is my go to for both grooming and doggie day care. My small poodle mix requires consistent grooming and they always do a fabulous job. They remember you and your pet by their name. I also love that they have cute themed parties and send home gifts like child's day care. Its a ton of fun. They totally understand that animals are our family. I always have a pleasant experience here. Highly recommend for grooming!

**This review is for their doggy daycare** I found this place when I needed a babysitter for my pups and couldn't find one last minute. My coworker told me she had heard good things about Pampered Pets so I gave them a shot and it was the best thing ever! It was an easy process getting my two labs in the system. I had to send all their updated vet information and create a profile and they were good to go!

I know a few places require you have a "test day" and get approved to daycare with them, that is great and all if you have the time, I don't. My dogs literally have smiles on their faces when I take them now. They know the route and the closer we get they start jumping all over the car. They play ball and swim and run around with other pups. They get attention from the staff.

It makes my heart happy to know they are having fun while I'm at work and not just sitting in the house all day. Prices are very reasonable. Half days are $18 and full days are $30. They open early at 7:30 and close late at 6. Makes it super convenient for me with my work schedule. The staff is so kind. They have a great Instagram where I can almost always find pics of my dogs while they are there being posted which just gives me a little update of what they are up to!

My attached picture is their most recent Fall Picture Day! Sadly we are moving out of Houston and I am so terrified I won't find a place as good as Pampered Pets! Would definitely recommend.

I was in need of a wonderful and sweet place to get my dog groomed. Pampered Pet was just it and more! From the moment I walked in, I felt they were warm, organized and clean. I will definitely take my dog back and will refer all of my friends there!

Our dog, Whiskey, loves coming to Pampered Pet. The staff is very attentive towards him and they remember all of us. We also have him groomed there and he always smells so fresh and clean! We have done doggie daycare and he always seems to enjoy it. I've been very happy with service from Ellen and her team and would recommend them highly!

I would be hesitant brining your pup here. I did a weekend stay and what followed after pickup sucked. She puked and shit everywhere the entire next day uncontrollably (vet visit #1), she acquired an infection in her paw (vet visit #2), and her demeanor has completely changed towards other dogs. I have noooo idea what she experienced in those few days away.

But now when she sees certain breeds her defense mechanism triggers and she attacks. she NEVER attacked prior to this stay. Its proven to be very difficult to break and catching all the residents off guard here as theyve never seen her like this before. It may be convenient or more affordable but from my experience, not worth it.

We brought our pup Scout to Pampered Pet Inn for the first time today and I am DISGUSTED. First of all, the employees were extremely rude and we left with a really bad gut feeling. Then we drove by an hour later and ALL THE DOGS ARE SITTING OUT IN THE POURING RAIN. We immediately went in to pick her up and she was hysterically shaking out of fear and was also soaking wet.

In addition, I waited in the car while my sister went in to get our dog and I watched the employee corral her outside and grab her aggressively to put her on a leash. In general the whole experience was appalling and we do not recommend this daycare to anyone, ever.

We chose the Pampered Pet Inn because it was clear our dog wasn't having a good time at the place I was boarding him before. He always looked miserable when I picked him up, and the last time I took him there he was shaking the whole time. That's not a good sign. So we tried the Pampered Pet Inn and it was great. I could tell he got the personal touch we were hoping for, and I love the extras they offered.

They also let us go back and see where he was staying, no questions asked. The staff was really friendly and welcoming and they clearly love dogs. My pup was happy when I got him, and if my dog is happy, I am happy. Suggestion: offer a free day or half-day of doggy day camp with a three or more day stay.

The facilities seem nice and the people working seemed to enjoy being there and being around the pets, but they were not the most helpful. Also, our dog (having taken flea medication monthly since a puppy) came home with flea bites. He also usually wants to stay and play around at places like this, but when we picked him up he was barreling out the door.