Ani-Mall

Friendly staff all very helpful and take the time to answer any questions and explain all options to the pet owner.

Loved coming here, pleasant staff, Dr. Jiaro is great, new rules, now require a deposit for appointments? Why not notify clients? Will be looking elsewhere. Thank you for the good year.

We have been using Ani-Mall for over 10 years, and unfortunately their quality has gone down. They no longer focus on patient care but force on their profit and bottom dollar. Their communication is poor and uninformative. When asked questions, they provide quick, brief responses normally a "yea". As mentioned they no longer focus on patient care and continue to use a contact method. Removing the animal form the owner and increasing the animals stress.

Even for well visits. Lastly we where told our dog needed an Echocardiogram due to a heart murmur they found. Upon scheduling we had to wait 3 month to schedule and even then needed to "hold the date". The day morning before we called to confirm if the appointment was happening and where told that they would not know until later in the afternoon. When they finally called at 4pm to confirm we where given a "cable installation" timeframe of 12pm -3pm.

The animal did not need to be sedated for the procedure and was kept in a crate until and after the procedure. Our dog HATES crate and we could hear him braking in a stressed out state from outside. Lastly after we paid, we still waited 30 mins to receive our pet, and only received him because we violently tried to open the front door which was locked.

Upon making an appointment for my dog's rabies vaccination I specifically asked if there was any office visit or added charges along with the $35 charge for the shot. I was told no, just the $35. After receiving the shot she charged me $67.50 & said that there was a tech charge & medical waste disposal fee. After I had to pay this amount while arguing with the receptionist about it she hung up on me! Absolutely horrible. Pet owners- beware of this place.

HORRIBLE never going here again. These people are NOT nice, if I could give zero stars trust me I would. Scammed me out of my money, LIED to me, and hangs up while I'm telling her about my experience. The receptionist threw a fit saying she was the one I talked to WHEN I DID NOT this service was absolutely horrible and the vet did NOTHING for my dog DONT WASTE YOUR TIME

IF YOU CARE ABOUT YOUR PETS HEALTH DO NOT GO HERE. Im only leaving this review to warn other pet owners and animal lovers. Three months after my dogs yearly exam we had to put her down right before Christmas due to a large tumor near her spleen. This did not suddenly appear within those 3 months. I had felt a lump myself and asked during the past TWO visits for them to check.

Their response was always "nothings wrong she's a healthy dog". I should not have trusted them considering the tech always "forgot" to tell the doctor certain things I was worried about, and then had to bring my dog back inside. I don't even know which "doctors" my dog was seen by. They don't let anyone inside with their pet since the pandemic started so who knows what they did. Luckily the wonderful vet in Wurtsboro allowed me in and that's when the tumor was found and we had to put her down. My dogs pain could have been prevented if Ani-Mall did their job correctly. RIP my beautiful girl.

Staff friendly. Veterinarian came to my car and questioned me regarding my pet, to 8nyroduce himself, to get a clearer understanding about my pets condition and history. Welcomed any questions I may have had. Veterinarian was friendly as well. Prices were reasonable. This was my first visit there. My pet had a urgent matter and they gave me an appointment in 1 day.

Excellent care because both the Vet techs and the Vet communicated very well with me! And told me my Dog was very good getting his nails trimmed! If he was good then they were good.

It was Fancy's first time boarding at the Ani-mall Hospital so I wasn't sure what to expect. To my satisfaction, my fur baby was well taken care of from June 29th through July 12th. She received a complimentary bath on the seventh day, the staff text photos during her stay, and she smelled so good when we picked her up on July 12th. She has a grooming appointment scheduled there for next week and I would definitely board her there next time.

This review is for the boarding not the hospital. This past holiday weekend our dog was in the facility from Saturday morning until Monday. We were informed at pick up that Diesel was behaving aggressively towards the staff. I then called on Tuesday to speak with a manger as he was showing signs of anxiety and howled the entire night when he returned home.

I then asked if the dog was fed as we were given 6 out of the 8 cans we provided back when we picked him up, she stated he was. I then inquired about cameras in the facility; so I can see the behavior for myself, she stated they did not have any. I then asked why we were not called to be informed of his behavior, she stated they don't typically call when a dog is boarded for two days.

I informed her we were available but they were closed due to the holiday and we would have come immediately to get him. In addition my dog has a cut on his nose from the kennel latch. We were informed the dog was trying to lift the latch, and bite a staff member but unfortunately I don't believe them, as there are no cameras to prove otherwise.

While on the call I was also informed during his previous stay he tried to bite a staff member, I advised the manger we were never informed of this, and they should make it a policy to communicate this when being picked up. In the same token you will not be accepting my dog, no worries, my dog wont be staying there again. -Diesels mom

I'm so glad that I decided to go to take my kitty to this vet. Dr. Sterlacci is fantastic! He took time to look her over and discuss the issue with me in detail. Discussed medication options. Everything! Kitty was happy and relaxed as was I. I expected a high charge given all that was being done but was totally surprised at the cost. Very reasonable! That's important to those of us who are retired. Thanks much to the staff and Dr. Sterlacci. I haven't been this happy and secure in my vet since Dr. Sickmiller passed away.

I'm sorry but I would never take my cat here again. Our cat was constipated. They seemed annoyed when I asked for options other than an enema, so I just said okay if you think it's best to give him an enema then we'll do that. He came back covered in his own mess. Completely covered. And on top of that our $60 cat carrier is totally soiled and we'll have to get a new one. I had to take my cat out on the lawn next to the building and spend ~30 min cleaning him off and he's still nowhere near clean. My poor cat.

We had to put my dog down last week. The women vet was heartless with no bed side manor. She just layed my dog on the scale and put the dog to sleep. I literally have nightmares. It was the most horrible experience ever.

This review is for the pet spa, not the hospital. My long-haired cat Suzie was terribly matted (the fault lies with me, understood), so I booked a lion-cut grooming at Ani-Mall. The girl on the phone said they don't do lion cuts, but they would assess Suzie and groom her. I bring her in, and the receptionist and the groomer tell me that I was the one who didn't want a lion cut done, and not to blame them if she "comes out polka-dotted." I was pretty confused by that, but I just wanted Suzie groomed and comfortable, so I left her there. Well, I got a call back less than an hour later: they "did all we could do, but she's aggressive." Instead of calling to tell me she was more matted than I thought, and asking permission to sedate her (she is a patient at the Ani-Mall veterinary, so they have ALL her medical records) so they could do a thorough grooming, they gave up and sent Suzie home looking like a ragamuffin, shaken up, half-shaved, with poop still stuck to her behind.

I've been bringing my cat here to be groomed for 15 years. She's very difficult to handle and has to be sedated. They always do a wonderful job. And the veterinary care is superb. They take their time & explain everything carefully and answer all your questions.

I have been bringing my cat to the Ani-Mall for many years and had a recent emergency with her health. I brought her in and can't say enough about the staff and Dr. Standish. They kept in touch with constant updates and I am pleased to say she is doing fine. The grooming staff is wonderful. She has to be sedated because she is so hard to handle and they take really good care of her.never any after effects from the sedation and she looks wonderful!

Highly over priced, recommends things not necessary for my pet! Went to another place in middletown and price for same exact services was 1/3 the price! DO NOT RECOMMEND!

My family has been a customer of the Ani Mall since we got my first puppy in 1992. Now I'm an adult with my own dog, and I will absolutely continue to utilize this business for my pet health care needs. Dr. Carbone is just the best - she's kind, knowledgeable, attentive, thorough and my dog really seems to adore her : The entire staff is friendly and accommodating, I've always gotten the impression that they see their customers as extensions of their family; they really care about you and your pets.

We have also boarded our dog here multiple times, despite his sometimes extreme hyperactivity and anxiety when apart from us. The staff has been so sensitive to those needs, keeping him distracted and active, and even teaching him some obedience at times to combat all that puppy hyperness! We won't bring our pup anywhere else.

We have taken our cat to Ani-Mall since Santa Claus delivered him. At all times the Ani-mall staff was friendly and willing to explain procedures, risks and immunizations when asked for questions. The services received were complete and not over priced.

I brought my cat here for her annual shots, an emergency visit, and twice for boarding. The staff are nice and professional. They don't seem overpriced, at least from what I've seen. Would recommend to anyone and plan to use them again.

I love animall because every member of the staff has always been friendly and accommodating. My cat had a serious bladder stone, the largest one they had seen in a while. He had to have surgery and I was very worried. They assured me that he would be ok, and he was. The surgery was well worth the money. Since then, I have had other unrelated health issues with the same cat and they always work diligently to resolve the issues and ensure that my pet is pain free and getting better.

They have also taken care of my other cat Lucy with no problems. They love her there and say she is the star of the show, and they interacted with her when I had to leave her there for a few hours. I am impressed by, and can truly say that Dr. Daniela Carbone is my favorite vet, she is honest, caring, and trustworthy. I will never take my pets anywhere else as long as I live in this area. I am loyal to this animal hospital and I trust them based on how they have treated us so far.