Lansing Animal Hospital

Terrible Terrible I don't know if they are under new management but I have been going there for years over 20 years. problem the front desk receptionist would not waive late fee regarding an appt that was canceled in April 22. given the fact that when I made the appointment she did not mention anything about the late fee from the appt in April or probably wouldn't have kept my appointment for today.

I called and left a message that I had contracted Covid and could not make that appointment they refused to waive the late fee the receptionist stated they're under new management would not allow her to waive the fee, . when I asked to speak to this so-called new management no one was around what authority that I could speak with the I've been going there for years I had three dogs and all of my dogs have went there for Vet Care and I referred my two daughters and their dogs also go there for care but with this new management is horrible. customer service sucks and I will not be returning I will go somewhere that appreciates my loyalty and respects me as a long high value customer.

It was our first visit to a vet in a few years with our vet closing and then COVID. Even tho my lil guy can be very temperamental, they handled him perfectly. The staff and doc were patient, kind and very informative. We will definitely return to this office. Thank you.

New management. Much better customer service. I was a little nervous about leaving them because we do not cage our dogs. However, they took good care of my Lisa and Buddy. They had not been drugged and were as perky as if they were home. I am glad we are back.

Lansing Animal Hospital is a great place to take your pet. The staff is very nice and most efficient. The veterinarian, Amanda Nava, was very thorough and answered all my questions to my satisfaction. I would recommend this place for all my friends and family.

First visit but so very pleased! Dr. Nava and staff and so kind, caring and helpful. My cat is ill and I am so glad I've found such a compassionate and competent clinic for him.

My fur baby has been a patient there for over 5 years. I truly appreciate the level of care and love they show my pet n they also show me love as well. Every concern with her health n wellness is treated with great patient care. After every visit they provide a follow-up call to see how things are going. I love this animal hospital and you will too. Great doctors n great staff

Do not go to this animal hospital. I took my dog a few years ago to have a growth removed from his leg. Dr Ritter did the surgery. After the surgery I brought my dog home and he was having a hard time breathing. I rushed him back and Dr Ritter attempted to regulate his breathing. He then inserted a tube down his throat and told me that he would have to stay over night.

When I asked him if someone was going to stay with him he said no. After learning my dog would be alone with a tube down his throat he then said I could take him home like that. I was totally in shock but did not want to leave my dog alone. After bringing him home he started pooping and bleeding. The Dr told me to take him back during the day so he can keep a eye on him.

On my way to pick up my dog he called to tell me my dog passed away. After speaking to other vets about this. I was told my dog should of been referred to a 24 hour vet so he can be monitored all night. I put my trust in this vet and my dog, my best friend died. I get a text from one of the vet assistants who felt incredibly bad about the whole thing saying "I feel we failed you".

So next time u see this Dr. Maybe u want to ask about how handled Apollos care before you let him care for your fur baby. I still think of this everyday. My heart still breaks everyday for my baby.

Very nice staff. I requested a call if an earlier appointment opened up and they got me in. Dr. Nava is super nice and thorough. Good communication and great price.

The hospital staff are courteous and attentive. My concerns were important to them. They treated my girl with dignity and respect. She had a good experience which made me happy to take her there.

I had been looking for a great vet for my 11year old baby Oliver. Our previous vet retired. I was so impressed & comfortable with the way Oliver was treated. Very professional and respected my feeling of worrisome since Oliver had not had any major problems his whole life. We will be staying with Lansing Animal hospital for sure. Thank you to all the staff for being so kind and caring.

My mom has been taking her dogs here for years. When I finally got my daughter's puppy for her birthday my Fendi needed her up to date shots and rabies shot prior to grooming. So what better place would it be other than Lansing Animal Hospital to provide these services. The girls in the hospital were extremely nice and helpful. The facility was clean and I would recommend if your looking for a nice animal hospital.

Obviously business operations in all industries are different during the Pandemic. Veterinarian offices are no different with constraint and precautions. With that said there's been plenty of time to get a flow. My first visit was less than stellar as the office had no record I was coming, This is not my regular office for my dogs rather a completely new one.

The only reason I was visiting this location was for Dr. Nava whom was being "borrowed" from my regular office. I followed protocol by calling and despite someone's mistake of me not being on the appointment list I was going to be able to see Dr. Nava. After waiting over 30 minutes there was no communication via phone or in person to my vehicle I just angrily left.

After speaking with Dr. Nava I was able to secure a for sure appointment with her another day in the week. All went much more smoothly because of her. She's a great vet and knows how the business should be operated. If you are going here request to see her if at all possible.

Don't take your pets here! Been a loyal customer till now! My dog has been there 5 times this year with the same infection Paid $$$ for every test and different medicine each visit. Still my dog has the infection & they are trying to make us pay again even though she still has the same infection! They aren't helpful or caring when I told them this! DO NOT TAKE YOUR PET HERE. I spent over 1000$ for my dog to still have the infection.

Hey everybody warning do NOT take your animal to this place. They are rip offs. Took my dog there paid for a biopsy that was NOT needed then was prescribed med that didn't work now asking me for another 250 to remove cusses from my dog. Other dogs said you shouldn't have paid for a biopsy Doctor should have know that. They pimped my pockets and I'm searching legal help to Sue that Chinese Female Doctor that works there. Won't be bringing any my pets there again!

The best care and veterinary medical treatment is at Lansing Animal Hospital. Abby, our rescue-beagle who developed dysuria, recently received, as always, spot-on care. Our puppies' first exams to end-of-life intervention when they were each senior dogs, for +30 years we happily drive down from Schaumburg to LAH. From routine shots and dental care to seizure disorders and surgery, the staff at LAH deliver excellence.

When you need a Vet that is kind, caring, knowledgeable but also understanding that not everyone has unlimited means to treat their pet this is the place you want to go. Clean facility, friendly sensitive staff that cares for every pet that comes through their door. Our little dog was having pain & trouble walking, we went to here after a referral from our old Vet.

We went for the initial visit, then a few days later the nurse called to follow up, I told her we were all having issues & before end of day the Doctor called me back with help & recommendations. 2nd visit, they reassessed, took Xrays (exam & Xray only $175 for our 15# dog). Referrals for specialists & next steps talked about. They gave us time to cry, think & process the next steps, then support & understanding.

My husband brought in a cat named Old School, for a simple feline AIDS test and repeatedly asked for just that test because he needed to ensure the cat was healthy before integrating it into a home. The test he requested soon needed a number of other items added, including a high dose of flea medication (REVOLUTION). Old School weighed three pounds when weighed at your facility, and yet, she was prescribed medication for a cat weighing between 5-15 pounds.

My husband was not advised that the cat was under the required weight (because he definitely would not have wanted the medication, since he did even want it in the first place). Upon returning home, the once active and happily eating cat changed to slowly grow lethargic. Upon a search on the internet, we discovered that the brand of medication she was given is known for causing death in cats (once again, a fact that was not disclosed during the examination).

At that point, it was too late. After spending all night trying to check on her and giving her water via an eye dropper, my husband woke at 1 am, to find Old School had passed, about 12 hours from leaving your facility. I am livid that my husband is crying and burying this cat that was in good health before the medication. He is blaming her death on himself, because he brought her to your facility. An Animal Hospital is supposed to act as an advocate for not only owners but also pets.

Even if the tiniest fine print is written somewhere on the packaging, your doctor should verbally be explaining any risk of medication or a lower weight class scenario. Pet owners often walk into animal hospitals with high emotions- fears that their pet is sick, grief or worry. Your doctor or a vet tech should have NEVER prescribed that flea medication for a cat that was two pounds below the required weight and should have also thoroughly explained any potential issues any medication, procedures, or tests done, so that the owner can make an educated decision.

A caring doctor would have requested a follow-up when the cat gained weight or made sure only to prescribe medication that was for kittens and young cats due to Old School's size. Just because your facility might have a 'preferred brand', does not mean that it is acceptable for all pets. Each patient is different and their unique situation should be considered before carelessly prescribing medication.

I am not upset that $180 was spent on procedures or tests; I am furious that a life was lost because the medication that was prescribed should never have been prescribed. That is my issue and I need to ensure that this never happens to another pet owner.

I was so happy when we purchased a new dog for our 13 year olds birthday at 8 weeks, now she's 2 years old (Shih Tzu). Never been a dog owner, had no clue how to take care of her so we had a lot of questions. The Doctors were helpful and took time to answer any questions or concerns. We took her to Lansing Animal Hospital to get her checked and paid for a yearly insurance plan that covered shots and visits.

In addition we used them as her groomer as well. Big mistake on the grooming part which is why I only gave 2 stars. "Desi" the groomer does not have good customer service skills. Blamed us bcuz she was feisty when getting groomed and I guess was trying to bite her. I explained to her that's not the way she is at home and wasn't sure why she was acting that way.

I asked her to let me know what I needed to do to change that behavior so it wouldn't happen again. Instead I was charged extra. I paid it anyway bcuz I wanted what's best for our dog. Moving forward. I was late for an appt. which I understand she had to reschedule. But now I have to pay $20 deposit. This last time I thought I was told 9:30.

She called at 9:24 and said it was at 9:00. Honest mistake. Told her I was walking out the door anyway to be there at 9:30a. The place is literally 2 min drive. She said I had to reschedule. I begged and pleaded, she had no empathy. Saying no is ok, I understand it's a business. But the coldness and nasty attitude was so disrespectful. My dog won't be going back there for grooming.

Once my insurance is up I'm leaving and going somewhere that has better customer service and makes better decisions in helping new pet owners on there journey. Dyamond doesn't like her and apparently she doesn't like Dyamond. Moving on to a better place!

The staff here are exceptional and caring. They know all their regulars, and they have endless patience for their nervous animals. Dr. Ritter is amazing and I would not trust my dog in anyone else's hands.

My dog was diagnosed with pink eye here - 2 weeks later an eye specialist is telling me that his eye needs to come out. I'm beating myself up for trusting them. Get a second opinion asap.

This review is for a service that was provided five years ago. However, while talking to a friend about Veterinarians I was reminded of how I would never recommend the Lansing Animal Hospital to anyone. My cat is prone to bladder stones. He had struvite and urate stones. He previously had surgery done twice by the time he was four from my Vet while living in Wisconsin.

I moved to Lansing and when he began straining to pee I took him to the Lansing Animal Hospital. The x-rays confirmed the stones had returned. The Vet told me they could do nothing for him and I should just put him down because the stones would keep coming back. I was not ok with this answer. I remember the Vet appearing to look shocked when I told him that was not an option at this point and I would be going elsewhere.

Oh yes, they also charged me a lot of money to take x-rays and then tell me I should put my cat down. I called my Vet in Wisconsin and asked her if she could refer me to a Vet in the Chicago area. She referred me to a Vet in Chicago. Upon taking my kitty there, I was told something very different than Lansing Animal Hospital. I was told they could not keep doing surgery on him; however, we can try to change his diet and that might help.

I was told no guarantees, but at least we can try a diet change. So, away I went with prescription food and IVs to inject him with for two weeks in the hopes the excess water and new diet would allow him to pass the stones on his own. GUESS WHAT, he passed the stones on his own and with his diet change has not had a problem in five years. So moral of the story, a diet change made my cat healthy and Lansing Animal Hospital told me there was nothing they could do and I should put him down.

We have been bringing our dogs to the Lansing Animal Hospital for the past 29 years and now on our fourth dog being treated here. Most of the time our dogs have seen Dr. Booher and he is very patient and very thorough. My family and I trust him very much with our pets and will continue coming here for years to come. I recently brought a dog here that I just rescued, and they were so helpful. It eases my mind so much to know that our dogs are in good hands here.

We love taking our fur baby to Lansing Animal Hospital. This is the only place he knows and they are his groomer also (Sara) who grooms him is wonderful, she takes the best care of my crazy 3 year old rottie. The vets we have seen have all been professional, caring and full of helpful knowledge. When I had to let my 12 year old male 'bubba' go over the rainbow bridge. They were they most caring kind and gentle as possible.

Please beware, cautious and avoid bringing your beloved family pet to this vet. They are all about the money and getting rich quick and could careless about your pet and show no compassion. We recently brought two 5 month old Abyssinian kittens that were brother and sister Into this vet for their vaccinations, spay and neuter. They had a plan for $394 each which was not cheap but not the most expensive out there.

We primarily chose this vet because it was close to our home. I had a good impression when I left the kittens there but then our worst nightmare happened. They called to tell us that the little girl kitten had died after surgery. They did not have any answers besides she stopped breathing. We asked for them to do an autopsy to find out why a perfectly healthy 5 month old kitten would just stop breathing.

Of course they come back with nothing besides the insurance textbook answer of she must of had an allergic reaction to the anesthetics that they use or she had something wrong with her brain. Two things that are impossible to test for and know a definite answer. I read further and it's extremely rare that something like this would happen and the truth would be that they overdosed the poor kitten with to much anesthesia.

They gave us a time to come and pick up our alive kitten and upon picking him up the woman at the front desk showed no compassion at all and her first words were if we wanted to cremate or burry her. She then went on to provide us with another bill for the kitten to be cremated $51. We finally were able to get our alive kitten and the nurse just brings him out with his medicine and acts like everything is fine.

She had no answers for our dead kitten she did not give us any advice for her grieving brother who still walks around the home looking for her. They handled the entire situation very poorly and their number one goal was collecting their money. We wanted to speak with the Doctor that performed the surgery but she was "out to lunch" or so they told us.

We then wanted to dispute their charges of $394 because I feel that we should not be liable to pay for a surgery that was not successful when you murder our kitten. They still have yet to remove the charges from our credit card. No one there has any answers for anything and they are only concerned with getting more money. I would definitely not recommend this vet to anyone and if you do bring your pet there for any surgery please tell them to test to make sure your animal is not "allergic" to any anesthesia that they use. I would hate for someone else to go through the nightmare experience that we went through.

This has been our family vet through several pets. We found our current baby abandoned at 4 wks old. He was full of ticks and worms and malnourished. We scooped him up and bright him in. this place was great! Examined and treated for free, even got a new puppy gift bag full of samples and educational material.routine Prices seem comparable in the area. Dr. Booher is far and away my favorite!

He is very mellow and laid back, he doesn't rush into expensive testing and procedures without trying a modest alternative. I can't say that about some of the other docs in the group.

Terrible, absolute worst vet experience ever! As I was merging on 80/94 I happened to see a small, black kitten that appeared to have been cruelly tossed out of a car. I pulled over and ran to grab it, only to discover that the poor thing's leg broken and she was in shock and severe pain. As soon as I picked her up I knew that I needed to get her to a vet ASAP to be humanely put out of her misery ASAP.

Quickly googled the closest vet and ended up at Lansing Animal Hospital. You know the saying, "No good deed goes unpunished?" I took the clearly suffering kitten in to the vet, told them she needs to be put down. They take her away and ask if I want to be there, I couldn't do it, so they said they would take care of it for me. I then go to the front desk, covered in blood and feces, with my sister and four kids waiting in the car, ONLY TO BE TOLD that I owe $130. Yes, ONE HUNDRED and THIRTY DOLLARS for a kitten no more than a pound!

I said no, I've put down an 80lb dog for less than that! Are you going to punish me for helping? She said that was their fee and couldn't do it. I said I couldn't pay that price. $30-40 yes. $130? Absolutely not! She said that she needed to talk to the vet, 45 MINUTES LATER I finally threatened to leave. Then the most disgusting part of all, the nurse comes out and tells me that the kitten just died. ON ITS OWN.

They let that kitten suffer to its death for a whole hour because I would not pay their extortion of a price. There are people who cause suffering, and their are people who allow suffering to happen. How, as a vet, called to save animals, could they be so cruel! And the cherry on top was they told me that the vet would waive the disposal fee. Gee thanks. Having no prior experience with this vet, my first and lasting impression of this "vet" is that the ALMIGHTY DOLLAR is their #1 priority. I was ready to pay a fair and honest price, but they were neither fair nor were they caring to put a helpless kitten out of its suffering. Disgusting.

I love this Vet. Dr. Booher and Dr. Ritter are amazing veterinarians. Very reasonable prices and they do not treat my dog like some vicious beast (I have a pittbull). They have late and early hours. They do take breaks during the afternoon so call ahead for their hours. Luckily I have only needed routine checkups and vaccinations.

This used to be a wonderful place to take your pet for quality veterinary care. Our dog needed surgery, and the place would not give us a payment plan and was very rude to us throughout the entire process. When we asked for a second opinion to make sure the surgery was necessary, they wanted to charge us for that too even though our pet showed signs of improvement leading us to believe that the surgery might not be necessary.

When I asked the receptionist, she advised that the place was recently sold to a new holding company and that they have new policies and procedures. She was very "matter of fact" and sounded cold and calculating over the phone. We are taking our pet for a second opinion. I am openly wondering if the change in management had to do with the fact that we were told our pet needed surgery.

I would not take my pet here as it is clear that the new owners do not have any empathy for pet owners and seem infinitely more profit driven than years past. Update: 12/7/2011. We went to another vet who treated our pet without surgery for a fraction of the cost. It's clear after speaking with the second vet that Lansing Animal Hospital wanted to perform an unnecessary surgery on our pet.