Frankfort Animal Care Center

We have been bringing our dog here for years. Brought him in today for the possibility of extracting teeth. Nine teeth later and there was no phone call to let us know the bill would be over 800.00. Jerome Zeleny (who I believe owns this location) seems to be an arrogant a*shole (smartest man in the room disease) but seems to have zero common sense when dealing with customers. I will never bring our dog back to this location and recommend that you do not either.

Nice staff, had an emergency and they took me right away. Was impressed by their service.

They are vary friendly and respectful, even when my dog isn't in his best behavior. They are helpful and always have suggestions to problems.

Both Vets are great and have such a friendly staff! Only place I trust

VERY UPSET. My cats have been patients at this office for two years however l am parting ways due to the POOR customer service we received. We scheduled an appointment two weeks out and confirmed the day before for the appointment only to find out that once we arrived, they confirmed the appointment for the wrong time and were unable to be seen. The front desk was rude and not accommodating even though they made the mistake and we drove 45 minutes to the appointment that was CONFIRMED the day before.

The front desk tried to blame me saying that I must've misheard the confirmation. Way to take accountability guys! Absolute garbage. This is not how you treat any patients. Do better and have more compassion for your patients.

4-1/2 hours wait time! No Sense of urgency, very little Compassion for our pet. Prices Very elevated. No documented Statement explaining future Care. Documentation was only The bill and itemized cost. $$$ unfortunately they have Very limited competitors After hours.

I brought one of my babies in a couple of times this year and twice they recommended I get his teeth fixed. They said they'd pull 4, maybe less. I took him in and they ended up pulling 8 to my surprise. Unfortunately, they didnt tell me how dangerous it is to put and elderly dog under, I had to find that out online. I wouldnt have gone through if I would have known.

After the surgery, they told me to wait 1 month before giving him bones or toys. A little over a month later, my baby was having issues. A bone had ruptured his bowels and it took them days to figure it out. When it came to live or death for my baby, they decided to go home for the night. The vet told me if it was a human, they wouldnt have given up but since it's a dog, he was ready to clock out.

He wanted me to bring him to the ER but told me my baby couldnt breathe on his own so we couldnt make it there in time. I wish I would have fought harder for him but I was so overwhelmed with emotions. I then asked the vet for a few chunks of his hair. He literally cut the top of my babys head right in front of me. I'll always regret bringing my baby here. I still cry everyday. We will find a new vet for my other dog.

Amazing people and staff. Going through the tough process of our dog's lymphoma they have been wonderful to work with and have gone the extra mile to make things more convenient and easy for both us and our dog. I couldn't recommend them more.