The Enchanted Cat

Kitty care was very good and they texted me pictures and updates when asked.but two out of my three cats came home with upper respiratory infections which required a $600 visit to the veterinarian.we were required to have our cats up on their shots so I assumed all the other boarding cats had the same requirement.the third cat did not roam around because she was too scared to unlike the other two who liked to get out and roam and those were the two that got infected.hmmmm.

They took care of our 4 cats while we were on a family vacation. Sent us pictures and texts almost everyday. Great staff and gave us such confidence that our little fur babies were in good hands.

The enchanted cat is the best place I've found to board my kitties! It is by far the best option for the money. The staff is great and helpful. I get regular updates and photos of my cats while I'm away. The cages are larger than any other place I found with multiple levels. Cats get time out side the cage to explore and they have volunteers that come and play with the cats!

I travel for work and this is hands down the best place to board your cats. I've looked into and visited many other facilities and no one else has all the benefits of the enchanted cat! I highly recommend them!

I have never boarded any pet before and was extremely nervous. The very patient people answered all of my questions and put me at ease. They were extremely accommodating when I needed to extend the stay by a day at the last minute. The actual facility is wonderful - the cats get an enormous, multi-tiered cage. They get 4 hours of playtime and have the option to roam around a bit. Wonderful!

I have so many good things to say about The Enchanted Cat that the best way to share them on Yelp is to list them: 1) The Enchanted Cat has the most astonishing accommodations for its feline guests. They do not use cages. They use what I would describe as studio apartments. I'm 5'2" and the apartments that the cats stay in are taller than me.

They are also wide and deep. 2) Each apartment comes with : 24/7 videos that cats like (mice, fish, birds). Its own litter box A Cat bed Toys 3) The room where the apartments are located has multiple cat trees, perches, toys and more than I can remember. 4) The cats get 4 hours of "play time" in that room. Our Siamese mix cat had a great time hanging out with the other cats.

The staff does not insist that the cats participate in play time. Our Maine Coon stayed in his apartment 5) The staff gives each cat individual attention and affection. When we brought our cats, I saw that for myself. 5) The staff members are 10000% cat lovers. The downstairs has fabulous cat paraphernalia for sale (statues, knickknacks). They are also incredibly kind.

I started bawling, b/c I hated to leave our cats. We were moving, and I knew it was in their best interest-safety first-but I still hated it. One staff member sat with me and asked, "Do you need a hug?" I nodded yes and she gave me a big hug and more tissues. I felt better 6) They are incredibly affordable. They requested a $100 deposit prior to the boarding.

For 2 days, they charged $60. When they gave me that price, I was so shocked that I asked them to repeat it. 7) My son and I both got voicemails from them saying that we overpaid and that they wanted our new address to send us a refund (!) I was not surprised by The Enchanted Cat's honesty, but it was still a shock. Their honesty is counterintuitive to the attitudes and practices of most businesses in the U. S.

I firmly believe, with no ambiguity whatsoever, that 9 out of 10 businesses, any kind and anywhere, would have kept our money. To my fellow cat owners! We love our feline babies to pieces! Boarding them is stressful! I'm going to make boarding them less stressful for you! When you need to board your precious cat children, bring them to The Enchanted Cat!

We boarded our cat at The enchanted Cat for the first time this last week and loved it! Paula took our cat in at the the minute, we had a family emergency and had to leave town. The facility was very clean, friendly and a safe place, we were very impressed and thankful that we found them. The Enchanted Cat is our new go to place for our cat. Thank you Paula and Darlene for a wonderful experience!

This small family business is a lifesaver! Our cats spent almost two months there, we're able to visit every weekend. They're very well treated and the space is awesome! Thank you so much for taking such good care of our furrbabies.

We have boarded our cats at The Enchanted Cat for over 15 years and have never considered another establishment after their first stay, despite living 50 minutes away. Paula provides large, clean cages and lots of personal care. When we leave our cat here, we travel stress-free knowing that our pet is comfortable and well-cared for.

We boarded our sweet kitty for over a month at Enchanted Cat and were very happy with the experience. Darlene and Paula took great care of our girl, let us know how she was doing regularly, and sent us photo updates. Although we never hope to be away from our girl for so long again, we would board her again in a heartbeat at Enchanted Cat! Absolutely recommend to folks looking for a trustworthy place to board your fur babies!

Paula and Darlene are the most wonderful people. They have been compassionate and understanding. I have boarded my two boys with them for the past month and a half and never once worried. I was able to visit and all the cats there are divinely taken care of. You can 100% tell that Paula does this for the LOVE OF CATS! I will always recommend this place to anyone with cats. The care they have shown to my boys and myself will not be forgotten. Thank you from the bottom of my heart for everything you do.

Excellent service. Our Cat nikki was treated like a cat should be. Large play area, a large holding cage. We got regular updates with pictures. Our cat was there 2 weeks with no problems. No worries made our vaycation perrrrrrfect. Thanks guys nikki will see you on our next adventure!

My Eddie stayed here for a week in September. We chose EC after looking at a bunch of other places. It was amazing! Eddie was calm and so clean after his spa treatment. We will use EC again!

They're literally the best! I can't express how pleased and comfortable I am with Enchanted Cat's care of my cat, and I would recommend them to anyone in a heartbeat. Darlene and Paula have gone above and beyond to make sure my cat was comfortable, taken care of, and happy, and I'm happy to have gotten to know them. My cat Louie was under their care for a couple of months, and during that time period, I received frequent updates on his well-being and was assured he was in good hands.

I was very happy with how accommodating they were for Louie. Darlene and Paula's care extended even further when I had to twice fax over a prescription to a clinic in town for a medication for my cat. Both times, they showed how much they cared and helped me out in a big way by getting that medication for my cat. If you ever need a reliable cat-care center in your future, look no further because Enchanted Cat is the place to go. And Darlene and Paula, thank you so much for your thoroughly loving and involved care for Louie!

We recently boarded our senior cat Mia (she needs meds and walks with a limp) for the first time while we were on vacation so that she was monitored more frequently than a twice a day pet sitter. It was clear that the owner (Paula) is very experienced and passionate about what she does. Paula and her staff took excellent care of Mia. When we went to pick Mia up she was not stressed.

The housing is very nice for each cat and spacious! Paula even called a week later to check up on how Mia was doing. I would highly recommend Enchanted Cat and would have Mia boarded here again.

After getting two, back to back harassing phone calls from Paula I'm updating my review to 1 star. I wish I could give no stars! Who calls a former client and leaves a 2 minute long message harassing them? She claimed I have been writing different reviews under other names--you can see the other people wondering why she keeps accusing them of being "Christina".

I would have no reason to, nor do I have the time! However, I AM now taking the time to update my previous review in light of her behavior, as it is extremely unprofessional. I left my ONE honest review--I wonder if Yelp has policies for the business harassing someone based on their honest (and respectful) review! Unreal.

Rude dishonest owner! Do not trust. Update : I am not Christina as you claim everyone who leaves you a bad review is Christina? Again dishonest

I really enjoyed leaving my kitty with enchanted cat. The owners were very kind and understanding of my/mycats needs. The place also has more of a touch of "home" than the usual places that advertise they do the same, but then when you arrive they house the cats in a closet space, basically. Personally, I feel better leaving my shy cat here than in the cities other cat boarding establishments. I'm sure my cat had a wonderful New Years at enchanted cat and I can't wait to see her!

On a recent last minute trip to attend a funeral in the Chicago area, much to my dismay, my hotel wouldn't let me keep my cat in my room. I was already upset about having to attend this funeral for a family friend, and now I was so worried about where I could put my cat. Then I discovered this place. From my first call to the owner, I knew this was the place for little Socrates. First, the owner was so understanding and sympathetic about my situation.

She was patient with all my questions and then took more time to ask me not only all about Socrates' health history (she has a thyroid problem and needs meds twice a day), but also about her special idiosyncrasies (she doesn't get along with other cats). By the end of the call, I was very comfortable with the idea of boarding Socrates here.

This was before I even stepped foot in the place. Then, when I got there, I was even more impressed with what I found. The facility is clean and tidy, and is more like a warm home than a cat kennel. And the individual cat enclosures were giant! My only wish is that they offered cat grooming. Apparently they used to offer it.

Love this place! The ONLY place I trust to watch my cats while away on vacations. I have a cat with cerebellar hypoplasia and they complexly understand her needs and behaviors. My other cat loves being there so much it's always a struggle to get him back in the carrier to take home! Highly recommend if you want the best for your babies!

My cat has stayed with them two times when I have medical issues. It is wonderful to know he is very happy and has the best care. There is no better place to have a cat stay away from home. I tell anyone with a cat about Enchanted Cat. Note - I live in Lake in The Hills, good drive but worth it. No idea why CA is shown.

Contacted them about long term boarding. Very vague about charges (administer medicine). I ignored alot of "red flag" comments interspersed throughout my contacts with them. Though facilities are nice for cats that's not enough. I dropped my cats for first day, that night all the "red flag" comments and observations came to mind & I went back next day and got my cats the minute they opened.

When tech went to get my cat, I heard a ear splitting cry of extreme pain and self defense. Told cat didn't want to get in carrier. No vet techs have ever said that but exactly opposite when go to vet. Sometimes things/people are "angels" in appearances only. Be observant and ask alot of questions. Frankly I would not recommend this place.

Readers, please do not hesitate to board your cats here. I drove from Kenilworth to board my orange tabby here for 10 days. You take the toll road north. Once you turn off, it is about 18 miles off the toll road. Well worth the drive as the care and facilities are both far far nicer than the Petco/PetSmart tiny cages. I love my cat so much and want the best for him.

The facility is very clean and the cats get dedicated individual playtime each day (not in groups). Please take the time and effort to go here for your cat. This is so much better for your cat to have these caring people look after your cat. The cages are huge, with pet beds, and elevated shelves (perches) at different heights within the cages, in addition to clean litter boxes. TVs in each cage with cat videos running.

There is always someone around to tend to the cats.they aren't just left there alone all day. Also, there are also volunteer petters (high school girls from what I understand) who come around. Paula and Darlene know and love cats. Thank you Paula and Darlene. Meowingtons loves you. We will be back!

I traveled several times, and my cats stayed with Paula. I found this place very cleaned and pleasant. Paula's (the owner) knowledge is undoubtful. I highly recommend.

I'm thankful for the good reviews! I'm planning to board my two babies here next time we travel. I have usually used a house cat sitter or my vet, each time both the boys didn't seem happy and I'm thankful to be close for future travel. Plan to stop in next week and check it out

This cat groomer and boarding house is great! Cats are given plenty of space and are treated with expert care. The owner used to be an emergency vet, so your dear one is in great hands and will be treated well and kept safe.

My two cats stayed at the Enchanted Cat last summer for a week. The owner and her staff took excellent care of them and the facility really is beautiful! It's cozy with peaceful music playing in the background. It has a home-away-from home feel. I highly recommend this place and I'm going to book them for another visit when I go on vacation again this summer!

A wonderful place for grooming or boarding your cat! I was so nervous to get my cat groomed as he does not do well with strangers but they took care of him and he was not stressed out at all. I think the next time I need to go on vacation I will even board him there. I am so happy I found this place. It is not too far of a drive and I can't recommend it enough!

We went on Vacation out of state for 2 weeks and needed a place to take our 2 cats. We found the Enhancted Cat Grooming and Boarding house thru the internet and were very impressed. Although the drive was an hour away from our house, it was well worth the drive. The owner Paula promptly took care of our 2 cats and made the transition with lots of ease.

She ensured she had the proper information to provide each cat with special care. After our 2 weeks on vacation, we knew that we did not have to worry about the well being of our cats knowing they were in good hands. When we returned, each cat had been groomed wonderfully and content. The price also was very reasonable for its high quality of service. I would highly recommend this grooming/cat boarding to anyone within the Southeast Wisconsin/Chicago area.

The Enchanted Cat in Richmond, IL is a really luxurious and friendly place to board your cat. I recently boarded my 3 cats there and was very happy I did. I was extremely impressed with the owner, Paula Warner. After talking to her I knew she was an expert in her field The place was a bit pricey for me, but, totally worth the drive. It was a great touch putting a tv in all the cats cages as they will certainly keep the cats entertained. I've been boarding my cats for a few years now and will continue to spread the word. Thanks everyone, John R.

I wish I lived closer to Richmond, because I would totally board my cats here while I was on vacation. The Enchanted Cat is a cat groomer and boarding house, with an incredibly nice and knowledgeable owner, Paula Warner. Upstairs there is the cat boarding, which is a bright, sunny area housing 6ft tall wire cages loaded with cushioned perches, TV's showing bird and squirrel videos, and toys. It's better than where I live! Downstairs is the grooming area and gift shop.

She also has cats that are without homes sometimes, so if you ever want to add a cat to your family she can help with that too. She lives right next door so the cats get a ton of attention, seven days a week. Cute place!