Bear Brook Kennels

They did a great job boarding my kitty. First time for her and she seemed to like it.

I can't give a full rating because I have called multiple times and never recieved a callback. They could be great but unfortunately after leaving 3 messages I stopped trying.

I received my dogs bedding and it smell of urine. Also, her underbelly was inflamed and brownish purple from licking. I should have been notified about her condition, but discovered it in my own. All they had to do was look her all over and let me know. But, they did not. Will not be using there services again.

The owner is a creep, the staff are disorganized and they are abusive towards the dogs. They had me leave my 8 week old puppy in a cage right across from a big lab who began to bark at her nonstop. I told the owner that she looks scared and he said "no she is just concerned." CONCERNED? She was shivering in fear and when we left this god forsaken hell for dogs she hid under my car because I went back to rescue her.

I mean out of all the cages they wanted me to put her right across from the large dog barking at her, she only weighs 16 pounds and is a pup. I also should mention I was told to get there at 7 to give my puppy some time to get used to being there. When I arrived the owner said "oh no we don't open till 8." Then he chased me down in the parking lot and was like "well I guess we can take her now cause we accept dogs in at 7." When I came back out with my dog from rescuing her the owner just disappeared.

He was no where to be found and didn't bother to check in on my puppy or me. He also introduced himself as Dr. BLAH BLAH and "I'm the owner here." Never asked for my name or my pups names just goes to show you how humble he is.

The cat and dog loved it there, great staff, have used it before and will use it in the future, Glen Astbury, Blue Hill, Maine

I brought my 10-month-old Pitty/Shepard puppy there for a nail clipping. The employees were very sweet, the place was very clean, and they had a very nice bird in the waiting room! Unfortunately, my puppy decided he wasn't having his nails done today and threw a tantrum in the room, knocking over their table and urinating all over the poor employees.

Much to my surprise, they were sympathetic and explained that they couldn't clip his nails. I offered to pay but they said since they had done nothing that I needn't pay anything. They were extremely understanding and extremely apologetic despite the fact that it was my puppy who was the antagonist in all of this! If you have a well-behaved dog, I would very much recommend this place!

We have been coming here for a while. Our groomer is a nice person but when it comes to being responsible that is another thing. We are asked to have our dogs at the kennel by 8:00 AM and they are never done by noon. Sometimes we are waiting till 3:00 PM or later before they are done. One day she had our dogs all day and didn't want to do anymore dogs so we received a call stating she was rescheduling them.

Our babies were there in a cage all day. Today I was told at 11:00 AM that our dogs could not get done by noon, because a sedated dog was coming in at noon and needed to be done. I was already out so I stopped by at 12:40 since this other dog was coming at 12:00 PM and the groomer wasn't even there. She never returned until 1:38 PM. Plus I was told the dogs would not be in a cage but would be at the counter dog area. They were in a cage.

I went to check it out before leaving my dog there for a week. Very nice. Very impressive. Very clean. Staff is very friendly and helpful. I think that I made the right decision.

I brought my dog for her second stay over labor day weekend. I was asked if my dog should be walked or have play time. Well of course she should! My expectation would be to have her cared for the way she would be at home. You would think $24 per day would cover this play time/ walks, etc. I returned to find I had an $18 charge for "play sessions".

I called today and spoke with Jessica who told me the charge was for my dog to be let out of the kennel to play with other dogs for 20- 30 minutes each day. This is so unacceptable! So when my dog stayed for 3 days in June she had no play time? My dog will not be returning! Playtime should occur several times per day as it would at our home. Leaving her in a kennel for 24 hours is abusive! I should also add that the 4 dog-safe toys that I brought in for her were never removed from the bag I put them in and were left in a tote box up by the front door!

What a wonderful group of animal caregivers here. Before I made my decision, had a wonderful tour of the Kennels. It's a great place, lots of space, different options to choose for boarding, clean, and it doesn't smell ( which says, they keep the place extremely clean). The staff took time to give my pup love, the ability to interact with some other pups, send me pic of my guy, one on one, and walks. Absolutely a wonderful experience and place. Highly recommend this kennel. Oh and the cat area is magnificent as well. Thank you

Our English setter has stayed there on numerous occasions. She always seems happy to be dropped off, and is always in a great space when we pick her up. The folks we interact with always seem happy to see her and are very accommodating.

Booked my dog a vp room. They put her in gen pop. When i picked her up, she was covered in piss. Was suppose to get a bath while there. Staff didnt want to be there and cared more about there phones than their jobs. Aka my dog. If u care even a little for ur pet, look elsewhere

Five star. Great kennel with country feel. We left two of our pups there for about two weeks. The had play time with walks throughout the days. The fed science diet which happened to be our pups favorites as well. Our golden doodle took advantage of Amy's grooming skills and came to us looking just fabulous. Their tails were wagging and smiling away so I would say approved by Yogi & Lily.

We scheduled an appointment to have our cat groomed. She's a sweet, but anxious girl, so we try to keep trips to a minimum. When we arrived to drop her off for her appointment, they informed us that their groomers don't usually work on Thursday, and there was no way for them to keep the appointment. No apology, no offer to figure it out. We will never bring our pets here again.

Highly recommend! We left our terrier mix for 3 weeks while out of the country. We had visited many kennels in the area and settled on Bear Brook and we are so happy we did. Our little guy came home happy, healthy, and NOT stressed from the long stay. We can attribute this to the kind care he received and the walks he went on. It must have been fun and safe for him to be so happy day one at home! Thank you Bear Brook for taking such good care of Scamp for us!

Excellent Cat Grooming! As a travel nurse I am constantly on the lookout for local services and my Himalayan kitty needs his own. I usually comb him out myself, but sometimes I just let it get away from me, and I need a pro. I frequently use Petco grooming services and have been mostly satisfied with the results but when I called Petco in Bangor I was told that they no longer do cat grooming.

I asked for local references and was given the name of bear brook kennel's so I called them and made an appointment. Their schedule of dropping pets off in the morning and picking them up in the evening probably works quite well for folks who are on a day schedule, but I am a night shift nurse so it was a challenge for me. I dropped the kitty off yesterday morning and picked him up in the afternoon right on schedule.

The staff was friendly and professional, the setting was warm and clean, and the kitty was beautiful! I don't know what they did, but this was the best comb out he has ever had! His Soft Paws were applied as requested and no unwanted scent was used - yes, someone actually sprayed him with a sickly-sweet spray at his vet once, ick. I can't speak to their other services, but if you have a long-haired cat, Bear Brook gets my enthusiastic vote for services in the Bangor area.