Grooming fees are charged hourly. Fees will depend roughly on how much time is needed to give your pet the perfect groom and whether one or more groomers are needed to complete the groom. Difficult dogs/cats. We reserve the right to not groom any animal that we consider a danger to ourselves or other animals in the salon. The owner will be required to pick the animal up immediately. Heads and Tails Professional Dog Grooming opened it's doors in November of 1982 on the corner of Rt 11 and Rt 31 in Cicero, NY and have been loving Central New York pets ever since.

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Our Staff Report

Kris has been in the pet grooming industry for over 20 years and has been with Heads and Tails for 10 of those. She has become an excellent groomer and her dematting and deshedding skills offer an alternative to having to shave your double coated breeds. Kris is most passionate about her work with dogs that are difficult to handle whether it is an issue with fear, anxiety or have previously labeled "biter".

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After a certain number of kept appointments a 10% discount will be applied. Example; Your pet is scheduled to come every 4 weeks, on the 4th visit a 10% discount will be applied to that bill. You are allowed to change your dates which is why they will be printed out for the entire year. We realize events and circumstances happen and as long as changes are made at least 24 hours in advance it won't be an issue.

Anita Cimino

Dec 23, 2021

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I have been a client there for many years. Diane and her staff are wonderful and do a great job. My boys, Maurice and Reggie are always groomed to perfection!

Timothy Friot

Jun 22, 2021

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They used to be very very good now they don't even answer the phone so you can get an appointment to get your dog's nails done

Christina Meggesto

Jun 13, 2021

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My first visit for my furry kid. She was happy and groomed perfectly! I'm so glad we made the appointment. Kind staff.

Susan Pagano

Dec 10, 2020

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Have been going here 17+ years. Can't say enough how caring and good the staff is! They do a great job! Highly recommend!

Justin Higgins

Dec 09, 2020

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I have two pit bulls in new your very friendly with them and they do an awesome job every time I bring them in

Dominie J. Derby

Dec 04, 2020

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After 3 months of no grooming. My pooch looks amazing! Thank you Diane

Tracy Mattice

Apr 23, 2020

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First time for my man Grayson. We could not be happier with his cut. Professional what a great look.the staff was exceptional. They really care about your pet. I will be coming back every 6 weeks for the guy to get his spa treatment. He was relaxed and enjoyed his time there. Have been to 3 other places in his 3 years. By far the best.

Chris Goldman

Feb 23, 2020

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Very caring, takes.time with your dog. I have two very different breeds and they looked amazing!

Tim Walker

Oct 30, 2019

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Professional and skilled staff. Great prices. I've been able to trust my pets are okay here for over 8 years.

Baron Vonbron

Dec 05, 2018

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Cut my dogs eye twice, once so bad we had to take her to the vet. Haircut is very good but rough with my dog and that is not appreciated

Kimberly Szyklinski

May 04, 2017

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My lab Capone is our baby. Rob and I will never take him anywhere else, we tried one other groomer after we moved out of the area it was a horrible experience, NO matter what we will always bring Capone to Heads n Tails. They are WONDERFUL! 100 STARS

Roger Caiazza

Jan 17, 2015

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Be sure that you set a time to pick up your dog or he will be stuck in a cage for seven hours without water (presuming that is why he ran to the water bowl and drank it dry when he got home) or getting a chance to go out and do his business. throw in the fact that his cut was not what we wanted I cannot say it was a good experience

Heads & Tails Professional Dog