We strive to make a difference in the communities we serve. For more than 50 years, we have been the retail pet industry leader in the area of animal care with ongoing staff training programs, in-store animal husbandry systems and community service programs aimed at placing homeless pets and curbing pet overpopulation in the community. Our pet counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. To our customers who already have pets, we are dedicated to enhancing their knowledge and enjoyment of the human-animal bond.
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Our pet counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. To our customers who already have pets, we are dedicated to enhancing their knowledge and enjoyment of the human-animal bond. Petland, Inc. is a privately held Ohio corporation founded in 1967.
The Petland franchised business model is unique in a retail universe where virtually every retailer is looking for a way to remove the human element from their business. They want to create the illusion of great customer service but they attempt to do it with minimum waged, poorly trained and poorly led store associates.
Petland's unique approach to specialty pet retail and the ability to separate and differentiate our stores from the big box pet stores and the smaller stores that focus on pet foods and basic supplies is achieved through the talent of the Petland franchisee and the talent of the Pet Counselors they employ.
Reviews (10)
Ken Colbert
Jun 05, 2022
I came in looking for a puppy that I saw on the Petland Dallas website. I had wanted this breed for months, was just waiting for the right time / puppy w/the passing of our dog last year. Faith immediately greeted us and helped me find that particular puppy. She offered me to play w/the puppy I was interested in, as well as her sister at the same time, so I could get a feel for 2 different personalities.
That was a great idea, that I had not considered. We fell in love w/the one I saw on the website and I brought my husband back the following day to sign-off. During our 2 days (about 2.5 hrs. at the store) of visiting w/our sweet girl to ensure she was the right one, Faith was always available, checked by at the right times (not too much / too little), and put up w/all of our questions (& we had A LOT as we had never purchased from a pet store).
Faith was very forthcoming and allowed us to ask tough questions. She provided the breeders info, at our initial visit, so we could do our own research. Faith also brought over her manager who was very accommodating, patient and transparent w/our questions, particularly about the breeder. We were apprehensive bringing home a puppy and Faith showed us the puppy kit / package that was included w/the purchase and explained the items to ease our nervousness.
She also covered everything that had already been done re: shots, wellness checks, etc. Faith also enrolled us for an upcoming training and thoroughly explained their puppy guarantee. After much consideration and deliberation w/my family, we went back on the 3rd day and purchased our sweet girl and are IN LOVE! Thank you for the comprehensive buying process and great experience Petland Dallas!
That was a great idea, that I had not considered. We fell in love w/the one I saw on the website and I brought my husband back the following day to sign-off. During our 2 days (about 2.5 hrs. at the store) of visiting w/our sweet girl to ensure she was the right one, Faith was always available, checked by at the right times (not too much / too little), and put up w/all of our questions (& we had A LOT as we had never purchased from a pet store).
Faith was very forthcoming and allowed us to ask tough questions. She provided the breeders info, at our initial visit, so we could do our own research. Faith also brought over her manager who was very accommodating, patient and transparent w/our questions, particularly about the breeder. We were apprehensive bringing home a puppy and Faith showed us the puppy kit / package that was included w/the purchase and explained the items to ease our nervousness.
She also covered everything that had already been done re: shots, wellness checks, etc. Faith also enrolled us for an upcoming training and thoroughly explained their puppy guarantee. After much consideration and deliberation w/my family, we went back on the 3rd day and purchased our sweet girl and are IN LOVE! Thank you for the comprehensive buying process and great experience Petland Dallas!
Caroline Nguyen
Jun 04, 2022
The employees, specifically Stephanie, were wonderful to work with when we purchased our F1B mini bernedoodle. She kept the store open for us as we sped to the store 10 minutes before closing. She and the other employees stayed late to help us with our puppy purchase without any complaints. Our other two doodles are from a reputable breeder in Kansas, and I can honestly say the experiences were similar and our new puppy from Petland is doing great!
We were given our puppy's complete health history and info on where she came from. It was an overall easy and wonderful experience. Thank you, Stephanie and all the employees that take good care of the animals and their clients in the store!
We were given our puppy's complete health history and info on where she came from. It was an overall easy and wonderful experience. Thank you, Stephanie and all the employees that take good care of the animals and their clients in the store!
Rachel Jones
May 22, 2022
Definitely request both Alex and Angela! They are super knowledgable about breeds and anything you may need to know. You can tell they both love their job and want the dogs to go to good, caring homes. Here are my two babies that I got from Petland - I adore them and could not have asked for a better experience!
Amanda Layoso
Apr 19, 2022
Brian Bisdorf
Feb 25, 2022
Picked up two new family additions today! Thanks Alex for all the help and making the experience so fun. : excellent service and super patient with us. It took us almost all afternoon to decide on our pups and we really appreciate all the advice you gave. Super happy with our two new pups! Thanks again Alex!
Aaron Hardin
Jan 21, 2022
K. Montgomery
Jan 20, 2022
Dominique was so helpful the minute we walked in. We were pretty set on what we wanted but she was very welcoming and set us up with our puppy immediately. They have all the accessories and necessities needed for your pup and we're leaving very satisfied with our purchase and feel like it was a perfect match. So glad we picked this place and we're fortunate enough to have the help we did as the process was so easy and quick!
Kelsey Hatfield
Jan 11, 2022
Kevin
Dec 15, 2021
This store is truly a great place to visit for all of your pet needs. Alex is a kind and patient employee who really knows his stuff. My dog Gunner is half Jack Russell, half Dachshund, and as such he has some interesting behavior. Alex has given me great advice on toys, dog food, and more to help me give Gunner the best life possible. Highly recommend this store!
Nadia Koudelka
Nov 14, 2021
Our experience at Petland was excellent, the level of customer service was exceptional and Jasmine was outstanding in all she did while making the decision to purchase our puppy. Not only was she knowledgeable, she provided outstanding information and treated us with a level of personal care that made this whole experience easy. I would highly recommend this location for all your pet needs, or to purchase a new pet.
The amount of time in the store was not rushed by the staff, Jasmine was able to multitask without once making us feel she was rushing through anything or not a priority to her. Top notch service and most of all the pets were very loved and cared for. The store was nicely organized and with the crowd this day we did not feel one bit of stress or lack of customer service.
I recommend if you visit this location asking for Jasmine, she will not only handle anything that you need from helping with the options of financial services to recommending successful tips and knowledge to help with your new pet. Thank you Jasmine for all you did to help our family our new addition.
The amount of time in the store was not rushed by the staff, Jasmine was able to multitask without once making us feel she was rushing through anything or not a priority to her. Top notch service and most of all the pets were very loved and cared for. The store was nicely organized and with the crowd this day we did not feel one bit of stress or lack of customer service.
I recommend if you visit this location asking for Jasmine, she will not only handle anything that you need from helping with the options of financial services to recommending successful tips and knowledge to help with your new pet. Thank you Jasmine for all you did to help our family our new addition.
