Purr FECT Pet Shop

I just moved here from Chicago and needed to get my yorkie in for grooming. I had called this place per its reviews which seemed to be in the 4 star. I had to leave a message in which after 48 hours never received a call back so I called them again, finally getting someone on the phone and scheduling an appointment. The drop off was great, and the pick up time was roughly 3 hours later, however their pricing was a bit pricey but I couldn't complain because my yorkie was given a cute cut.

The reason I gave a 3 is due to the lack of them returning my call and their price range for an 11 pound yorkie was a bit too much. I usually would pay about $40 for basic wash/cut and nail trim and at this place I paid $63 which was $23 more than what I would of paid in Chicago for the same service.

I have been taking my 6 year old Cocker Spaniel to Purr-fect Pets for the past three years. They are very caring. My dog loves going there and Michele the groomer is very loving.

NEVER EVER EVER AGAIN! This was the worst groom I have experienced. We were so upset. I have a 2.5 year old Bernedoodle. She is very well taken care of. She's groomed professionally every 3 to 4 weeks. I had an amazing groomer that left her job, so I was put into the terrible position of finding someone new. I've heard the horror stories of bad doodle grooms.

I knew I was taking my chances, but I didn't have a choice. My dog had some typical mats that my previous groomer (or ANY of my previous groomers) always removed without a problem because they brushed her out before bathing. If there was a mat, they clipped it out. I know Michelle didn't do this because she told me she going straight to the bath. This made the mats worse and of course she called me in the middle of everything saying she couldn't "PUT MY DOG THROUGH THIS ANYMORE".

I think she meant she couldn't be inconvenienced anymore. Had she called me before bathing and said she was having problems getting the mats out, I would have picked her up immediately. She did such a horrendous job I can't even tell you. She definitely could have saved my dog's gorgeous coat. If she was a professional and an experienced doodle groomer she could have strategically cut the mats out but instead she practically shaved her, and she didn't even do that right.

She had whisps of hair sticking out all over her paws and legs when she should have used an attachment to at least leave a perfect inch of hair on her legs. I'm still trimming tufts of hair off. When I dropped my dog off, I gave her specific instructions. I showed her pictures which she barely looked at. I told her. DO NOT CUT HER BEAUTIFUL 4" eyelashes off.what did she do?

She cut them completely off. She also plucked her ear hairs which I told her NOT to do when I booked the appointment. That totally traumatized my dog! This is very painful and I've never allowed a groomer to do this. It also wouldn't surprise me if she squeezed her anal glands since she said she pooped on the table. I also told them when making my appointment to NOT MESS WITH HER ANAL GLANDS!

When I picked her up I almost fell over I was in such shock. To make matters worse she charged an additional $25 for the mats when she shaved her down anyway. It cost $135 and I stupidly gave her a $15 tip. I normally tip double that. I'm expecting a defensive response from her when she reads this. She can go ahead and say my dog's coat was in bad condition.

It wasn't. It's my word against hers. I wish I could attach before and after photos here. Anyway, if you have a doodle and you enjoy them looking like a doodle, steer clear of this woman. It's going to take a year for my girl to get her beautiful fluff back.

I love the fact that they accept walk-ins. And nail trimming is less expensive than other options. We're in and out in 10 minutes.

I called to get my cat groomed. When I told the lady that my cat was 14 she immediately refused to take him. Saying she "didn't want to stress my cat out". I assured her my cat has had several groomers and I have always been told that my cat is super calm and chill. They have told me he is one of the easiest cats. I have NEVER had someone refuse to take him for being 14.

Very unprofessional and seemed like she just did not want to do him. My normal groomer is in Round Rock and a good 40 mins away from me. hard to get an appointment with my work schedule and this place was close by. Super disappointed in their attitude and service. DO NOT RECOMMEND THEM AT ALL!

We love Purr-fect Pets! We are first time dog owners and our experience with Cathy and her staff, over the past five years, has been great!

They did a great job, exactly as I had requested! A lot of other places do what they want regardless of what you tell them. I'll definitely come back on a regular basis.

This was our first visit with our 2 poodle-mixes. I was told it would be 2 hours when I made the appointment. When I dropped them off, the receptionist said 2-3 hours-we will call you. After 3 hours, I called them and was told it would be another hour. She said they had had lots of dogs that needed flea dips that day. I didn't understand why that should make my appointment run later.

We drove there at the end of 4 hours and found both dogs ready but we had never received a call. the pups look nice and clean, but I found the service haphazard and discourteous. Probably won't return.

Melissa trimmed my toy poodle, Chica, today and I am very satisfied with her work! We will definitely be back to Purr-fect Pets as this is our new grooming salon from here on out! Chica was so happy and she just loved the staff! Thank you all so much!

The staff cares about my furr-baby sooo much. He is the my first dog. They are kind, and willing to answer any of your questions. They tell you what they do or may have to do, before charging you - which I really appreciate. They aren't the cheapest groomers, but I rather support than big conglomerate companies.

Love Purr-Fect Pets! They are always timely and polite on the phone. Our pup always comes back handsome. Thank you for being so awesome at what you do!