Born To Run

The ladies are upfront and honest about their business model and I'm glad they don't accept all dogs because not all dogs have the same temperament. From the evaluation, to the trial run, to my dog being boarded for weeks and weeks at times while I'm away on travel, I could not be happier. They communicated the process and I knew there was a chance my dog wouldn't make the cut.

My dog loves this place, they treat her like a queen. She is a little yorkie in a sea of big dogs and loves every minute she spends there. My friends mom recommended them to me and I'm so glad she did. I never feel bad when I need to board my dog.

I am sorry to say I had two troubling experiences with Born to Run back to back. I have never been treated or talked to as a customer the way I was treated by Kim, the owner. As other reviews mention we also arrived to find our 7 month old puppy with an unexplained gash over her eye that required a vet visit. We were told by the owner she had just noticed it and had no idea where it came from. Treating it like a one-time incident, and despite my instincts telling me otherwise, we returned again and upon arriving with my two young daughters in tow I was lectured by her staff member, who later apologized, and then was rudely treated by Kim about our schedule changes.

She was forceful and rude and it also became apparent that they are short-staffed and don't have the proper number of people to watch the dogs and manage the business. They operate using paper without a formal registration system and no technology to track reservations or assist with avoiding scheduling hiccups. Customer service is part of the job and business and that includes the dog and dog's owners. We will not be returning.

Our late fur baby, Toby absolutely loved it at Born to Run! We typically would board anywhere from 2 days to 1 week when traveling. They took great care of him over the 6 years he attended. Toby passed away last March. We adopted a new fur baby, who just turned 1 years old. He's already boarded at BTR several times and he also loves it. They take care of our Quinnley like he is one of their own. He is well loved!

Unless this is under new ownership, I would absolutely not recommend it. Twelve years ago we took our dog there and she was bit by a dog who was ball aggressive. I recognize these things happen, but how they handled it afterwards was unacceptable. They denied it happened there and refused to pay for the vet visit that followed. Denied it, even though we found the bite before leaving the facility, even though there was dried blood on her sheet and there were notes in her record stating she was involved in an incident with a dog who was ball aggressive. Unacceptable.

This is by far the best place for dogs. We've taken our dogs here for years for doggie day care. They truly treat your dogs like family and my dog comes home happy and tired. The staff are so patient with dogs and spend a lot of time getting to know your dog individually. They do special holiday events like photo shoots and art projects. I wouldn't trust my dog with any other place. This is like my dogs home away from home.

So we and our pup are in love with Born to Run! Kim and her team are a caring, wonderful group of people and you can tell they love what they do! We chose this place for our puppy because they are outside most of the day and that's really what dogs want! They do go in for "naptime" and are kenneled during that time but it's only for 1.5 hours and trust me, after over four hours of solid playtime in the morning, our dog and I would suspect the others as well are ready for some down-time!

They are back outside in the afternoon. And the activities they have for the dogs are amazing. We even got a fun doggy-made ornament for our Christmas tree! They make a big deal out of birthdays and the dogs are just so well cared for! We did visit a couple of other places before enrolling here and the thing that sold us was the fact that they are outside for most of their day! Love this place!

Kim and crew are the best daycare we could ask for. We've been taking our Golden Retriever to them for over two years now. She is so spoiled over there. She even has holiday-themed pictures that brighten my day when I'm traveling for work. If she doesn't go on her normally scheduled days, it's a very pouty day in our house. Kim does everything possible to fit you into the schedule. I wouldn't take my girl anywhere else.

Good idea, poor execution. I took my dog here a few times. She came home with a infected dirty gash on her ear which they "forgot" to tell me about when I picked her up. I called them and they told me that she had been in a fight, but they cleaned her ear. Apparently not! I understand that dogs can get rough sometimes, but it is not cool that I was not told and that the wound was not cared for. I can't trust them anymore.too bad.

If you have a very active dog, there's plenty of objects your dog to get hurt by. I believe mine was cut by a screw sticking out of the picnic tables (according to the vet's best guess). Hard to tell because there's not enough staff for the amount of dogs that are there. Be aware if you take your dog there, it's an older property that hasn't been updated, there's a good chance your dog will get hurt

My boy loves to come to this place. Hours of endless fun. Makes for a sleepy boy when we get him home

We've been customers now for almost 6 months and have taken our dog in for both overnight stays and doggy day care. First the management and Care team could not be better they are excellent with the dogs at are very customer oriented Their selection process is outstanding and I don't know how they do it but our pup loves the place and staff and is excited anytime we get near. Bottom line I couldn't recommend it more for a safe place to leave your pup for the day or several days

We have been taking our 2 dogs to Born to Run for about 6 years now. Our dogs love to go there, and we prefer taking them there, where they can run and play, versus being locked up in a kennel all day. We went away for Thanksgiving, and while our dog was there, he broke his leg (freak thing - not their fault). We could not get back home for 2 days, and Born to Run took care of our dog like he was their own.

They took him to the vet, and got several estimates for surgery, and Kim (the owner) stayed with our dog all night to make sure he was OK. They also took him to his surgery on the day we were arriving back home. We don't know what we, or our dog, would have done without them and their caring attitude. We owe them a lot. I can't imagine another place doing what they did for our beloved dog. We will never go anywhere else!

This is the best place to bring your dog. They take the time to have your dog come for a couple hours prior to them being boarded overnight to ensure they're not aggressive. They are only crated during nap and at night, and the entire rest of the time they play outside in the enormous backyard. In the summer, they have shade, kitty pools, and sprinklers. Basically it's dog heaven and our dog freaks out with excitement when we pull into the parking lot.

This place is useless, they don't answer the phones and they can't manage to call back when you leave a message.

We had an initial great experience here. However, they have very strict policies regarding vaccinations that most vets don't regularly offer without request, and other boarding facilities do not require (don't have a huge issue with that as they are ensuring all the dogs safety). They also require a $25 assessment every 6 months if your pet hasn't been there in a while.

This is non-refundable and isn't applied toward future visits or boarding. So basically you have to waste $50 a year to board your pet here, if you don't go out of town often. My dog was 2 weeks over the 6 month period and they tried to make me pay that fee again, and wouldn't budge even though I was going to board my dog for 14 days.

My dog didn't have any behavior issues and she said he was a well behaved lab. They also have very strict and inconvenient pickup and drop off times, and are not very flexible. Bottom line this place takes themselves way too seriously. This is supposed to a fun experience for our dogs and peace of mind that they are in good hands while you vacation. They run this place like a reform school. Won't be back. They are dogs lady, not humans!

We have been bringing our dog Brody here for the past year and a half and have nothing but positive things to say about Born to Run. My dog goes crazy when I load her bed into the truck as she knows what is coming next. The staff has always been super friendly and treats my dog as if it was their own. I took a tour of the facility once and it is a dream park for dogs.

Big yard with dogs running around playing everywhere (to a limited number of course!) The kennel room has a kennel for every dog and limited to space so there won't be 75 dogs crammed in. What I like is before you can board your dog it has to be evaluated to ensure all the dogs there get along. The steps are an evaluation, then one day of day care and then you can board your dog overnight.

To me that is a smart way to ensure a vicious dog doesn't send your dog to the Vet. Thanks Born to Run knowing my dog is probably having a better time than I am on vacation. LOL

I love this place- what an amazing job the owner has done with the concept and hiring of the staff. Each of the staff members that I have met are amazing, remembering my dog's name when we come into the office. During day care, the dogs run free in their large fenced yard from 7-11:30am, they have nap time indoors from 11:30-1:30 and then have more playtime from 1:30-6.

When outdoors, they have employees with them at all times, have pools set up on hot days, and have plenty of toys. Before each dog attends they have an introduction day, where the dog is put in the yard and the other dogs are let outside one by one to assure no aggression from the new dogs. I love this concept because it's issues like that (along with the presence of irresponsible dog owners) that can sometimes make public dog parks unsafe.

This place is amazing. I have taken my dog previously to Pete and Macs and will never go back. After going to Born To Run I would have to say my dog is treated like a family member, the owner Kim knows every dog by first name and treats them like her own. Whenever I bring Kobe here for day care he comes home sooo tired and I actually get to rest at night without him being all over the place.

I would highly recommend Born To Run to anyone out in the Gilbert area of Arizona, I have found each day that my dog has gone there amazing. The first time I went there to bring Kobe, I felt like a bad dog dad leaving him alone ( I felt like a dad dropping off there kid at day care for the first time), but now he goes 2 times a week and I feel like such a good dog dad knowing my dog is in the best care possible with amazing caring people playing with him and other dogs. Check it out!