Bow Wow Bungalow

I liked this place, but their customer service is awful. They are not very accommodating, they encouraged me to get a daycare package then they make new regulation that my dog needs 3 new vaccines. Fine safety of animals, but I have a small dog who is very sensitive to shots and I avoid giving him things that are not even deemed necessary by the vet.

They refused to refund me the package because it was on an "old system"- firstly that makes no sense and not my issue, secondly you should do better, you changed your policy so do right by your patrons, money doesn't grow on trees and they refused to refund me $42, which I'm sorry is unacceptable, I will not even be using the service, so they basically stole it.

Thank you for taking care of Kelso for the day! Last night was the first time I went out and didn't have to worry about him because he was sleeping the entire time! He had so much fun at daycare and we'll be back for sure.

I have a very energetic pit that doesn't get along with other animals and is a bit of an escape artist. Finding people that I trust watching her has always been a struggle. After finding BowWow Bungalow I'm glad I won't ever have to worry about it again. They went above and beyond taking care of my fur child, it was like she went on her own vacation.

I could call for updates and they have a report card option that comes with pictures, along with other great add-ons. Everyone here is a pet-lover and truly cares to give them a great experience.

Really is hit or miss here. The dogs have fun, but the customer service is not great. No where on the website is it clear when pick up time is at the end of of the day. Lady on the phone was really rude and we had to scramble to get a friend to pick up our dog before they closed while we were driving back from our trip. Of course, had we known ahead of time, we certainly would have made arrangements to pick her up well before they closed - but they don't tell you when pick up time is!

Wonder if it's so they can charge you for an extra day? Fun fact, pick-up time is quite early haha. Also witnessed this same lady being really rude to her co-workers while she was training them. Super condescending. Felt really bad for the employees - I'd never want to work there with such a mean supervisor! Last time we got out dog back from here, she was sick the next day. Vomiting, diarrhea. Ended up spending several hundred $$ at the vet to get her back to normal. Anyway.after all this, we will be seeking another location to take our dog to for boarding/daycare.

BWB is the most awesome place for Oliver. He is always happy to go and tuckered when we pick him up. I love the doggie cams! You get to see all the fun. Added bonus is the on-site grooming.

The staff was super friendly and very accommodating. My dog had a blast and enjoyed meeting everyone! However, after I picked my dog up I noticed on her front left side she was covered in poop and it was in her collar. I was able to clean it off easily, but I wish the staff would have cleaned her prior to her going home.

My dog had her evaluation today, and the staff was super professional and nice. The inside looks well kept, and the play yards are big with great water features for the dogs. I also love being able to watch the cameras! I appreciate that they have multiple employees out in the yards with the dogs. My dog seemed happy and tired at the end of her playtime!

It was the first time that our 14 month old pup stayed at a dog boarding facility, so we were pretty nervous about it. The Bow Wow Bungalow team was absolutely fantastic from the very first step of our interaction - via email, telephone, in-person drop-by to the actual stay. Our pup stayed for 3 days, 2 nights in private boarding as he is unaltered, so he was not allowed to interact with the other dogs.

Despite him being very social and friendly it was our biggest worry that he will feel isolated being in his kennel all day. That was absolutely not the case! The staff took him out several times per day for 1-1 play time and he came home just as happy, entertained and healthy as usual. We also called the team every day to simply check in, and the staff was super friendly and gave us insights about his day, exactly describing his character as he would act at home too so that was very reassuring to hear. We will definitely bring our Camden back if we need to go out of town again

Front desk both on phone and in person was indifferent and felt rushed. Intake and interview was obtuse, the handler even admitted, "I am good with dogs not people." I explained one of my puppies was shy, he approached him straight in the eyes and showed no skill in building basic trust. Then after leash walking him in a space with 20+ dogs, naturally, the dog failed intake.

There was no solution offered, other than, "Would you like to leave your other dog?" My objective was socialization of 8 month old puppies. You came well recommended. The experience with the three staff members I interfaced with definitely made me glad Elton failed, I wouldn't have wanted to leave him or Dolly there. Felt like there was no core animal behavior training, depth of care, or concern for solving customer issues.

From the lady that answers the phone ( Sarah ) to the groomer (Gabby) this place is excellent I am wowed! My Tip was groomed to perfection! The ability to watch my pup on Dog Cam is awesome. I will be using their boarding services this month. Forgot how I made this review, so Im piggy backing off of my old one. Tok my son's girlfriend dog ( Harley ) and received same excellent quality services!