Pet Rest Memorial Park & Crematory

Hands down the most unprofessional and unethical place I've ever encountered. I received my dear ones ashes back, and uh- where are they? She was 10 lbs and I received back maybe 1/16th of a cup at best? I've had 2 previous animals pass in my life, one was 3.5 lbs and the other 15, both were done at a private cremation facility, and their ashes are at least 3-5x more.

I took pictures of them to compare and I contacted the vet who made it clear they have nothing to do with this (but they obviously contract them) and I also contacted "fond" memories. I kept requesting they communicate via email as for 1: I don't really want to talk about the details outloud, it's too painful, and 2: I have to work and it's best this way. Nope, all they would do is write- call this number.

I spoke to them and they had no defense really, just, oh- the amount is based on bone density. Yeah right, that's cool but not possible. I contacted 4 other private facilities from around Austin to Dallas and they all confirmed something's not right as based on standard calculations I should have little over a 1/2 cup. I kept emailing "fond", requesting email only, and of course the response- call this number.

If they can't follow simple instructions and respect my request to email, how can these people respect the sanctity of my loved ones remains? Fact is they don't. I find their lack of communication is unacceptable and I would not believe 1 word they say. 4 other private facilities have told me it's not possible, and based on the bad reviews they hv received, they seem extremely uncaring or empathetic, which is disturbing considering the business they are in.

The bad reviews speak very loudly. All I wanted was for them to respond back via email, they chose to be cowards. They chose not to write Me back because they are scared to be held legally liable, just that simple. Whenever you have a business issue gone wrong, it's best never to correspond in writing, which is exactly why they refused and wrote- call this number.

So they can say whatever they like and there's no way to prove it via phone. All I wanted was honestly from that place, or at least basic respect and/or empathy, but instead they just confirmed every suspicion I had.

A couple of years ago, this was a 5-star business. Now, they are unresponsive and, apparently, uncaring. Sad to see it go downhill.

FYI.Not making any accusations, just stating facts. Called in and arranged for a pick up of my beloved pet and used my credit card for payment. Card had not been used 2 weeks prior. Card was compromised the next day! You make your own decisions.

I am still fuming about my experience with this business, especially based on the type of service they offer! A week after my dog was euthanized by a mobile vet (who drop her off at this facility) I still had not heard anything from anyone at APMC. I had no idea where Posie was and because of her sudden terminal illness I was desperate to have her ashes back with me so I could mourn her death.

This little dog was one of the most important "people" in my life and was like my own child. Two weeks after losing her, I am still brought to uncontrollable tears should anyone ask about her. I finally tracked these people down and spoke to some girl on the phone who told me I could have Posie's ashes delivered to the vet of my choice instead of driving to Buda (I live near Westlake).

First thing in the morning I notified the vet's office someone from APMC would be dropping off my dog's ashes. Two hours later, the same vet called me and said APMC "had no record of a delivery" and recommended I "call the crematorium where my pet was". And so I did. I got the manager on the phone and released my wrath upon him for what seemed like an eternity.

But for every complaint he had an excuse (the girl I spoke to was new, blah, blah, blah.). I told him that in his particular line of business someone "new" shouldn't be taking calls, and subsequently giving wrong information. He said he "would talk to her". Oh, thanks. I feel so much better about my pet being euthanized in front of me then cremated at Lord only knows where, and would be returned to me.um.

I don't know when -or- where. Nice work, guys. The final insult to injury was when I was told they "didn't call clients because they didn't want to upset them." I was absolutely stunned by this comment, so I asked him what he thought they were doing to me now?!? By the time I hung up the phone, I was in full blown tears, at work, and revisited the pain I felt when I watched my Posie stop breathing.

I did finally get her ashes, delivered In a bag with their logo on the side, my dogs ashes inside along numerous pieces of advertisements disguised as words of compassionate consolation. If I had the capacity to climb through the phone from my end to his, I shudder to say what the outcome would have been for this man. Never, never, never again.

I am extremely disappointed, and only giving them a two-star review because Olivia was kind on the day I brought my kitty in for cremation, which I appreciate. If not for that, this would be a one-star for sure. First off, their website lists that they do same-day home pick up as part of their services. My husband called Wednesday morning to schedule a home pick-up, and they said they weren't sure if that service would be available that day, and that they'd call him back.

They never did. When I called, later in the day, to try to schedule a home pick-up, Olivia said no one was available, and that I'd have to drop my cat off myself. I drove my cat there, but when I arrived there was a driver just sitting around chatting with Olivia. It seemed weird, but I didn't ask what was going on, so maybe there was a legitimate reason why this driver couldn't have picked up my cat, but I doubt it. Then, Olivia promised me my cat would be ready for pick-up by Saturday, that they would call me on Friday, and that I could call them if I had any problems or questions.

They guaranteed three-day turn-around, which meant, according to Olivia, that my cat would be ready for sure by Saturday. Needless to say, they did not call me on Friday, nor did they call on Saturday. My husband called them Saturday afternoon, and they said they were running behind, and my cat was not ready. By this morning (Monday), I was pretty angry, because no one had called me today either.

When I went to pick up my cat, I confronted Olivia, asking why no one had called me on Friday, and why my cat was not ready on Saturday as she'd promised. She made an excuse, and acted like she'd never said that, though she had. I am very disappointed in this business. I feel like their treatment of me and my kitty was very unprofessional.

I had taken another cat here for cremation services a little over a year ago, and had an excellent experience, but it appears they have new owners now. Olivia said the company is now owned, not by someone local, but by a national corporation, and it shows. I will not be using them for any cremation services in future.

Very good service. It's a very sad time if you need them but if you do need them they did a good job.

Three years ago at age 11 my sweet kitty Inda was diagnosed with small-cell lymphoma. I spent over 4K to save her life and thousands since for follow up blood tests, meds and prescription food and we kicked cancer's butt! Sadly in the past month she started to not feel so great. A seizure a few weeks ago took us to the vet who tried some things based on blood work.

Then a week and a half later her blood work was completely different and he suggested imaging if I wanted to figure out how to keep her comfortable as I was not going to put her through another major surgery. I took her on Monday back to the surgeon from three years ago and he diagnosed her with pancreatitis among other things.she was labeled "critical" and put on IV and eventually a feeding tube.

She was a sick little girl and clearly hurting. By early Wednesday morning, she took her last breath in my bed while I was trying to feed her with the tube. It was very traumatic to experience, but I knew by morning I would just take her back to the hospital to go to work and come back to them telling me it was time, if she hadn't already passed without me there.

I had already found APMC in a search when I thought she was going to leave me 2 weeks ago. I had two weeks to say goodbye. Several days after the seizure her personality came back despite how sick she was. I got to tell her how wonderful she was and how I never knew a cat that I had gotten to keep my dog company would touch my heart so deeply. She was my soul cat for sure. Funny, silly, bratty, cuddly, loving and just plain amazing.

I took her to APMC on Wednesday. Olivia greeted me and put Inda in a basket with a soft blanket. I sat in a nice memorial room and talked to her while I looked at photos and videos of her. Olivia came in to check on me and eventually we needed to take care of the costs. I received a discount for bringing her there myself and it was quite a bit less than when I had done it through my vet with my dogs.

I picked her up today and was so glad to see Olivia again. Inda came back to me in a beautiful little wooden box with her nameplate "Princess Inda", a paw print impression, clippings of her hair, a lovely card and brochures on pet loss. I cannot imagine a better experience. My two dogs were cremated through my vet, but something about taking her there myself and getting her back two days later knowing exactly where she would be kept and even seeing where she was to be cremated was so reassuring.

I hope I won't have to return for many years (right now I am without pets for the first time in almost 23 years), but I would go back there for sure and recommend it to anyone who needs these services. Thank you Olivia for such personal service. Rest in peace, Princess Inda. 2004-2018

Words are not adequate to express what a difference it made in dealing with the death of our pet by working with Austin Pet Memorial Center. Having worked in the death care field for many years- what APM provides in total services is every bit as CLOSE to what a full operational funeral home would provide- only for pets! I would strongly urge anybody going through the process of pet cremation to utilize the services of Austin Pet Memorial. Just amazing!

This is a hard one to write but if you want compassionate and amazing service after your best friend ha crossed the rainbow bridge this place is it. Family owned and run and wonderful service and customer service. Check out their website for complete details but they are a really wonderful asset to people in a great time of need.

I HIGHLY recommend this service. We had to put our beloved dog down a few weeks ago due to old age, and while it was incredibly difficult, the staff at Austin Pet Memorial Center made it easier. They treated his body with such care and consideration. We scheduled to have his body picked up after his vet appointment (we knew we would be putting him to sleep).

A Pet Memorial staff member was waiting quietly and unobtrusively outside our vet hospital, and when it was done she came in and placed his body in a basket with blankets and a pillow. Not an easy feat, considering he was over 70 pounds. Nevertheless, she got him in the basket and we could already tell that his body was being honored. The basket and blankets were unexpected and appreciated - we had been expecting a gurney.

We followed the van back to the Memorial Center, and were able to say our last goodbyes in a special room which they have prepared for the families of the pets. We were given as much time as we needed. The room was small but beautiful, and our boy Connor was placed up on a table (in his basket) with a flower. It was a calm, soothing place to say our last goodbyes. Connor was cremated shortly thereafter.

Along with his ashes and urn, we were also given a clay paw print, hair clippings, and a number of other special items to remember him. Everyone who worked there was extremely caring and thoughtful, and I know that they treated Connor's body with utmost respect. We also ordered a memory box for him, with an engraving on top. It came out beautifully. We wanted to thank you for showing so much compassion to us and to Connor's body and memory. It meant everything.

I used this service last year when my sweet pug, Lula, passed away. When I first called in the evening, the answering service took my information and set up a pick up time for the following day. I wasn't impressed with the operators phones skills. She was cold and didn't even give me a ball park time as to when they would pick up my dogs body the next morning.

I called back and asked to speak with someone else. I left a message and was promptly called back within the hour by I'm guessing the manager. She was much more sympathetic and understanding. I felt like she genuinely cared about what I was going through and answered all questions. The following morning (I think her name was Julie) arrived to pick up Lula.

She was very considerate and treated the occasion as it deserved to be treated: with compassion and understanding. I received a call the following day that her ashes were ready. When I picked her up she came home with hair clippings and her paw prints. I wasn't "happy" with the service, because it wasn't a happy event, but I was satisfied with the service. I felt like everything was taken care of in a timely manner. Thank you Austin Pet Memorial.

The folks that work here are amazing, calm and patient with us teary eyed pet lovers. If you have to send off your loving pet you should really think about this place instead of going to your vet's cold office that you will never want to go to again. They also have mobile vet's that will come to your home or you can go to their fine office for a lovely send off.

They explain the step by step process in a very easy way to follow and pause when you have to cry. I highly recommend this place to anyone that lives in the Austin area. I hope they continue to grow their business to another location on the North side of town. Thank you so much for everything you do for our Rover's, Mitten's, Jake's and most of all George Edward.

I drove from San Antonio this morning to pick up my mom's cat, Patton. I made sure Austin Pet Memorial took great care of him (and my mother). I used to live in Alabama, and the crematoriums there always included your pet's clay paw print and fur clipping. I love that idea. But when searching the local San Antonio area.no one was doing that.

I was shocked! So when my mother had to put her precious Patton to sleep, I searched for a crematorium that would go the extra mile. I didn't care that I had to drive to Buda from San Antonio - ANY PET OWNER deserves just a little extra love. A clay paw print and fur clipping should be included with ANY cremation. Brian, the part owner, took great care of me this morning when I walked in. He told me about their outfit and their plans for the future. You provide a beautiful service, Brian, and pet owners thank you.

I can finally type this now. Been crying and walking around like a zombie. We had to say goodbye to our 17 year old dog Yoshi. He's a family member and it was one of the toughest things I ever had to do. I contacted Austin Pet Memorial and they understood what I was feeling and knew exactly what I needed. They came over to take my Yoshi away in a basket with his favorite blanket.

They gave me all the time I needed to say goodbye and within 48 hours he was privately cremated and returned to us. With his ashes, I received his paw prints on a clay disk and fur clippings. Having these things really helped me as I continue to miss my old friend. I touch the prints everyday. I highly recommend APM. Thank you so much.

The start of this amazing new year was spotted with the loss of my sweet Gertie. What an amazing companion and family member. She can never be replaced and will forever be in our hearts. Two years ago we said goodbye to our beloved Peanut after 14 years of faithful companionship and Austin Memorial did an amazing job with her memorial. That is why I have once again decided to have Chuck and his amazing, caring, and sincere family take care of Gertie's memorial.

I called Chuck and he immediately offered condolences and set up pick-up with Brian (who happens to be as sweet and caring as his parents). This is never easy and I would lie if I said I was "okay" but Austin Pet Memorial takes all of the "other stuff" we have to deal with and makes it free of stress and trouble. I will forever be grateful for their service and would recommend them to everyone that needs a pet memorial.

This is the kind of business you never think about until you need it. But then when you do need it, you're glad that it's there. We had to say goodbye to our sweet dog Tino last week. We called Compassionate Pet Euthanasia (see related review) to have him put to sleep at home, and she contacted Austin Pet Memorial Center to handle the body. Linda and Chuck were extremely respectful, waiting outside until the process was done, and then coming in.

They gently wrapped him in a blanket and placed him in a basket. They were very sympathetic and compassionate at what was a gut-wrenching moment, and conducted themselves with the utmost professionalism. Today, I went down to Buda to collect the ashes, which were placed in a beautiful box. We also received a clay paw print and fur clipping. Linda remembered who I was when I came in and had my kit all ready to go. Losing Tino was one of the hardest and most painful things I'd ever experienced.

I was grateful to have the assistance of such competent and compassionate professionals as Chuck and Linda. I know we'll have to do this again sooner than we like with our other dog, and knowing what to do and that Austin Pet Memorial Center is there gives me great peace of mind.