Broadway Dog Spa

Have been coming here for a couple years and everything was fine. We make appointments for the next grooming when we pick them up. When dropping off my three dogs today, I was told they didn't have an appointment. Much back and forth and they finally realized they screwed up. They didn't want to "inconvenience" their other customers and take mine which have been scheduled for two months.

Total disrespect and poor customer service. We take three dogs every two to three months at $500 a visit. time to find another groomer and I suggest you do the same! Own up to your mistakes and make things right, they failed today.

Great little shop. Michelle and her helpers are terrific. And a lot of fun double parking in Southie.

Reason I give 1 star is not because they do bad grooming. But because of their schedule. My dog was sitting in the cage for 2:30 hours when I have arrived to see whats going on I was told that he just had a bath but no grooming yet because they are very busy and they have to groom other dogs before him even though I have seen a gentleman that brought his dog after I dropped off mine and picked him ready before the 2:30 hours.

My dog is not used to the cages he is very anxious and gets sick after he spend too many hours in cage. I am sorry this is not to hurt the business is just to make you aware that it may happen to your dog. I have paid for the bath $50 and I did not argue with the staff I just did not want my dog suffer more in the cage and than end up paying hundreds for the vet.

Just a suggestion maybe for the business if you do not have the time to groom a dog let the customer know and maybe they can decide if they want to keep the dog so long in the cage or chose another date.

Excellent Dog Spa, Lulu was so Happy and Beautiful, can't wait to go back on 4/1/2020

First time here. Best cut our Newfie has ever gotten. A+ all around - service, quality, etc.

This place is simply the best! We have an anxious rescue who has had traumatic experiences at another groomers, but heard great reviews from co workers, and man they were right! Our dog is an anxious rescue who gets trazodone before the groomers (vets recommendation). Broadway dog spa was so accommodating making sure she had the first appointment so the medicine didn't wear off.

They also try to pair the appointments with dogs their size so they are not scared, which I find to be amazing! I got a 9am appointment and she was done by 10:30! They were so kind, taking the time with her and giving her all the treats. Because of COVID I had to wait outside for her, but she came out, tail wagging with a big smile. Couldn't have asked for better and kind service, this place is the best place to bring your dog!

So happy to find such an amazing bunch of dog lovers, you guys rock and Murph couldn't have looked better. They did everything I asked them and I couldn't be happier with how beautiful she looks. Stay safe, stay healthy!

The best grooming service I could ever hope for. Groomed our Westie from 0-17 years. Always looked great and always comfortable with the experience.

First time customer and Love the final result. My German Shepherd was so soft, smelled fresh and was visibly happy. She is an anxious dog, but had no problem and came home calm. Great experience. Will be back on the regular. Thank you

Such an awesome groomer! Michelle and her team are so good with the dogs, of all sizes and shapes. They are also efficient - so the dog is not in a cage all day like at some groomers.