Silver Leash

Critical: Professionalism We are new to the area and called to get our pup in for a bath and a haircut. The lady that answered the phone (sounded older) said "I'm booked until January 24th" and hung up the phone on me. Very rude and unprofessional. Silver Leash lost a potential new customer.

Really Happy with the quality of my dogs grooming today.first time there! Also good selection of toys and treats. Reasonably priced.

The owner's enthusiasm was rather lackluster upon my arrival. She sounded very aggrieved that they had to put a muzzle on him at some point. To top it off, while they did a good job the price is almost 50% higher than the last groomer I went to. Live and learn.

Okay I love Silver Leash! Only groomer I've ever been to because it was recommended to me by at least 4 people! And she keeps it real with you. I appreciate not only her knowledge but her general care for what she does. The schnauzer cut she does it literally the cutest, my girl Prue is always looking her best!

Silver leash is the best! Our dogs always go in looking, to be nice, not their best and come out looking adorable! The owner does a fantastic job. Highly recommended!

This is the only place I would ever take my dogs for grooming. The owner is an award winning groomer that has pretty much groomed every dog breed or mixed breed out there and has years and years of experience, unlike the pet food store groomers who dry the dog in a kennel with a blower rather than professionally on a table and maybe have been grooming dogs for a month.

Care is taken to find out just what you are wanting done at drop off so there are no surprises. Dogs are happy and squeaky clean when you pick them up. And prices are low for grooming and nail trims compared to the big name stores. It is so nice to have the Silver Leash and worth the half hour drive for me to have my guys groomed so well. Plus there are fun dog treats and chewies and toys in the shop for a post grooming treat.

I don't know how well they really groom because my first few impressions were not great unfortunately. I called and left two messages (which is the ONLY way you can schedule appointments or get much information other than walking in) and neither call was returned. Stuff happens, messages get lost, so I decided to walk in and did not get a warm reception at all. I'm assuming it was the owner in the middle of grooming and she asked what she could do for me in what seems to be a clearly irritated tone.

I explained I had left two messages and hadn't heard back (to which you would think you might get an apology or explanation but got nothing except a further irritated expression.). I asked pricing, availability and how best to schedule appointments. She answered $75, which is around double nearly anyone else I've ever talked to or gone to.

I asked if she does much grooming on many doodles (as I have had several groomers 'poodle' my doodle, which is why I am so particular about groomers and will pay more for one who knows the true 'doodle' cut.) I think she actually rolled her eyes and said yes, she has been doing lots of mixed breeds for years. The demeanor, way she answered and less than warm first impression turned me off very much.

We are new to town and have owned small businesses in small towns and word of mouth can be your best friend or your worst enemy, and while we all have off days I was less than impressed from this interaction.especially compared to all the other local businesses we have been fortunate enough to interact with who are warm, friendly and eager to help. Also, we choose to give our business to companies who adapt to changing times and busy lives.

I go to a groomer because I am too busy to groom my own dogs, work full time and can not call during business hours during the work week to schedule appointments. We look for businesses that have scheduling online or even via email or Facebook. This business does not nor did they return a call from my two phone calls and messages I left. Needless to say, we will NOT be bringing our dogs there nor recommending this business based on this.

Amazing job on difficult dog. Wish she accepted tips on credit cards! Not going anywhere else ever!