St Charles Animal Hospital

Absolutely Perfect! We had 14 puppies that needed to get vaccinated and checked. They did an excellent job with 14 owners parked outside with family and kids waiting for their new family member. They were honest and didn't push any extra cost on us or the new owners. We were given individual papers and they put forth the extra help to make this appointment go smoothly.

We just got a new puppy and I was pretty lost as to what to do. I am so thankful for the entire team at St. Charles Animal Hospital. They are friendly and patient with all my questions. My fur baby is getting the best treatment here.

They took a chance on an in pain rottweiler. He gave them his fierce hands off attitude and they still got the job of treating him done. Need more vet techs and doctors like St. Charles Animal Hospital to take the chance with every type of dog so they receive the treatment they need.

We traveled from PA down to Florida for vacation with our dogs and after arriving our dog got really sick and went into shock. We immediately rushed our dog to the hospital and they immediately took her in. Our Sally girl needed emergency surgery and they went into immediate action and gave Sally the best care and treated her with love. The doctors and staff were all just amazing and were always here when we needed them.

The one lady at front desk (didn't get her name) but when I started to cry she spent the time to just talk to me and told me they were her for us and we could call at any time. That's what you call a person with a huge heart and loves her job. There is just not enough thank you's to the staff for everything they did to give sally the love and treatment our old girl needs. She is back home now in Pa and resting. I highly recommend this hospital!

Frankly, I am very surprised at the five star reviews. I had a very disappointing experience with this vet hospital and I was a new client. After confirming the appointment twice prior to and once on the day of, I was explicitly asked to come 15 min prior to the scheduled time. I followed the instructions and called as soon as I parked in the parking lot.

I was told that a technician will come out to pick up my pet from the car shortly. 20 min after my appointment time and 35 min after my arrival time, I called to see when my pet will be picked up for the appointment. At that time, I was informed that the doctor was running behind. 10 min later, the technician picked up the pet, and I headed to the nearby store to pick up a bottle of water for my children who were in the car with me.

At that point, I received an angry call from the hospital, informing me that this was not a drop off appointment and I was to remain in the parking lot for another 45 min, which was the expected duration of the exam. After I gave them push back on these expectations that had not been communicated with me at anytime, I received a phone call from the hospital manager, Debbie, who was utterly rude and unprofessional.

Not only did she not apologize for the wait and the fact that I was to sit in the car for over an hour and a half without access to a bathroom or refreshments, but she was extremely annoyed by my attempt to explain that I had planned to come right back and certainly prior to the end of the exam, as I was not abandoning my beloved pet. She then handed me my pet and issued a refund, all in all wasting over an hour of my time for which I was not at all compensated.

In short, I am not at all impressed by the behaviors of the employees of the hospital and the way I was treated. I will not be returning, and I do not recommend this service to anyone else.

So friendly, competent, they cater to us neurotic pet owners' emotions, they fawn over your babies, and do whatever it takes to make your pets comfortable, including treats and cuddles. They are thorough, educate owners, answer questions thoroughly, and make sure your comfortable before you leave. Always a great experience.

Saint Charles Animal Hospital is awesome. We transferred care of our fur babies from another local veterinarian and it is like night and day. So caring and responsive. Also they are very up on new treatments and explain everything very well.

Dr. Newman is a limb saver I think this veterinarian office is very trustworthy I went to Anne Arundel emergency vet who told me that my puppy needed a $3,000 surgery the next day dr. Newman looked at the same X-rays and said there was nothing wrong with the puppy requiring surgery that he just sprained his leg and it'll take a few days before he put it back spell and it happened just like the doctor said he only charged me for office visit he did x-rays a full exam in the only thing he charged me was like $35 for office visit I paid in a run do $450 for the emergency and Anne Arundel Animal Clinic was still trying to Bilk me out of a $3,000 unnecessary surgery so all in all st-charles Animal Hospital Center is a very good place to take your dog you cat you whatever your pet the people that are welcoming the animals seem to enjoy being there and see dr. Newman

The staff here have all been great and take outstanding care for our animals. They also provide boarding and have been recognized by numerous awards for their veterinary service.

They are amazing with animals. They love up on my puppies. The front desk is always warming and friendly

UPDATE 10/21: 18 months after surgery and you'd never know she ever had an issue. She is a very active dog that runs at top speeds and doesn't even favor one leg over the other. She's "good like new. " We highly recommend Dr. Neuman and S. Charles Animal Hospital based on our experience with our 3-year old dog's CCL surgery. After doing research, we found they they do the modern TTA surgery which is better for active dogs than TPLO or other less-invasive procedures.

There were no surprises, other than responsiveness and care beyond our imagination. Costs were transparent (they are not the cheapest), care was sincere, and they never made us feel like we were asking stupid questions (even though we clearly were). They responded to emails faster and more thoroughly than we could have expected. I included video showing her recovery at week 1 (with the cone of shame), and then at week 8 after being allowed to run off-leash.

We followed the protocol 100%, and her recovery was rapid and complete. We have our active dog back again. Their facility is over an hour from our home, and if she hurt her other leg (statistically 50% likely), we will certainly bring her back. They provided clear records including a DVD to keep our regular vet informed. If you are wondering if this is the right place to take your loved pet. stop wondering and you and your pet will be happy you brought them to SCAH.

I love the doctors and the techs here. I've seen 2 different doctors and brought a cat and a dog. Had a good experience both times.

After calling eight times in a row, someone finally picked up with hanging up on me. My family just moved to the area and need a new vet anyway, but today, because one of our dogs got (what I suspect) is kennel cough. He coughs so hard he barfs up his food and water. I don't want him getting dehydrated or worse. Not only is it a "two to three week wait, I just don't know because I didn't work this weekend" is what the receptionist said.

Then proceeded to rattle off a list of places all the way to Annapolis to take him, I'm in La Plata, but admits she doesn't know anything about any of them. She's only been there three months. To which I speak up and tell her that's not helpful, unprofessional and stupid to recommend places she knows nothing about. Then I hung up in frustration and disgust. If I wanted to take him to the HORRIBLY reviewed emergency places I wouldn't have called! He needs a new vet, yes, but he needs to keep things down, kennel cough or not.

Thank you so much to all of the doctors and staff at St. Charles animal hospital. They were extremely professional and very animal oriented. They treated every animal as if they were a human being treating them with with love and affection and most importantly treating them like their own. I had a last minute surgery for my beloved cat and he was definitely in great hands during the entire procedure alongside daily updates and in depth explanations on what was wrong.

They always had a positive attitude towards their job daily and provided a comfortable atmosphere that made me and my wife happy to leave our cat in the hands of this hospital. Would definitely recommend to family and friends.

Initially my dog was being seen by Petsmart. When he was diagnosed with bladder stones and needed surgery, they were unable to do it and suggested I go to a local pet hospital. I was referred to this place by a coworker. They were very helpful at the consultation. Due to COVID-19, their process for seeing pets is down to a science. Everything was done with precision mainly from the car.

The staff were friendly. The day of surgery was stressful for me and Bishop but Dr. Neuman and staff eased our fears. What was supposed to be a regular routine surgery turned into something more complicated and unexpected. Dr. Neuman called and carefully explained every step to me. They took great care of my baby and the price was affordable! I had to bring my dog back a few days later and the staff helped me.

Prior to this I was using Petsmart for my pet insurance (which did not cover this surgery). But after the wonderful treatment we got at SCAH, I canceled our insurance and now drive the 30 miles one way to go see Dr. Neuman. Not only is it cheaper, my dog is happier, healthier and no longer taking medication daily. I highly recommend SCAH.

They always provide great Custer service highly recommended great service!