Featherer Pet

My wife booked an appointment with them because our usual groomer was booked. I'd never heard of them, so I looked through the Yelp reviews and sure enough, lots of negative reviews for cutting or "nIcking" dogs making them bleed while grooming. Upon arrival I found very friendly staff, but also very busy. They told me it would be two hours for two dogs and that they would contact me which they never did.

I called back 2.5 hours later and the said my dogs were done. Initially I thought they did a great job. Upon further review I found they cut my 2 year old maltipoo on her chest. I will not be returning.

My pups Linus & Lulu had their first professional grooming appointments in their young lives. What a wonderful experience! Kelsie took great care of them both. They will now be regulars at this fantastic groomer!

Took my 2 year old pups for their 1st professional grooming yesterday. I picked this location because of their great Google reviews. They did not disappoint! Linus & Lulu are now "regulars". Great staff too. Thanks Kelsie!

Dog looks great. But there a little skiddish About the Covid. I get the concern. Nice place in a busy part of town. Betty looks great again. Good work again. Don't want to single out anyone. A great compassionate crew. Happy St. Patrick's Day.

Super nice groomers! The loved my little boy and he seemed to be happy afterwards. They were able to do a great job for his first puppy cut.

75$ is a bit too pricey for a basic small dog groom. No nail trim, no cut, nothing but a cheap smelling shampoo wash. We won't be returning -

My cocker spaniel is arthritic and blind so I'm nervous about groomers. Hands down these groomers were re-assuring to me and kind to my dog. Our pup looked great, she was happy and she felt great. Cannot overstate their fabulous service and the 5-star doggie-love.

I and my doggy have been coming here over the years. I like the staff but the recent hike in services is too much for me!

Fair warning. I used to bring my pet here for grooming. it's been a long while. Shocked to find out the prices have increased by 76% for grooming! I understand inflation but cmon you are being greedy. Nail trim prices went up as well. I wasn't informed until after they cut my dog's nails. One of them was cut too close and was bleeding. Disappointed.

Used to go here frequently, but since Covid I'd noticed everyone becoming more and more rude. Granted, this isn't an easy time, but if you aren't going to be nice to me, how can I expect you to be nice to my elderly dogs? Plus, I've been hung up on twice now. Sorry. Won't be going back.

Go to any other pet grooming service if possible. I had a poor experience that left my dog injured. I went in and had a shampoo cleaning done, but immediately after picking her up I could tell something was up. Upon inspection, I realized she was in pain (didn't want to go on walks, lower energy, etc). After visiting the vet, I discovered that this injury was caused by Featherer Pet's negligence.

They didn't dilute the pet shampoo, and this step caused harm to my dog's skin. When I contacted management, they admitted fault without offering any resolution to make it right. DO NOT RECOMMEND. Save you and your animal companion time, resources, money, and happiness by NOT going here.

I was excited for find a groomer with availability but received some judgment from two of the ladies at featherer about my lab pup being too curious in the shop. I understand people have their opinions on training styles but they were unsolicited and judgmental.

I used to love taking my dog here but, They have gone downhill. The past few times they made my dog bleed because they cut his nails to short. They raised there prices and didn't let me know until the service was complete.it cost $25 for clipping nails and they charged more because my dog was "difficult". Also The staff is unprofessional on the phone and in person

They met us at our car to pick up our dog for a nail clipping. Quick and easy, called same day!

I made an appointment today on the phone and they gave me a price. I showed up at my appointment time and they said we don't have an appointment for you and the price will be more. They are VERY disorganized. I was very disappointed.

No food in the store--in fact, you cannot get into the store to browse as they have this "employees only" sign on the door. I've used them in the past for grooming and they CUT my pet. Prior to that, my dog came back with FLEAS. They don't deserve your business and they certainly won't get any more from me. 3rd strike and you are OUT.

This place is horrible and dangerous for your pet! I took my dog there and when they handed her back to me I didn't think to check their work. They acted as though she was fine, I even gave a $20 dollar tip. Once I got into the car and my pup stood on my arm to look out the window as pups do, I noticed there was blood all over my arm! I immediately inspected her nails to find that not only had they cut her nails too short, but they also Cut a huge chunk into her pad!

Once I came back they tried to offer an apology and return. Also tried to give me three different stories of she is hard to cut, she's great and loving but an apprentice did it. They really wanted to throw the apprentice under the bus. If you love your dog, do not go here. They are butchers!

After trying 3 different places that are local, I finally found a place that I and my dog Chloe are happy with and feel safe. Even though It is at the next town, Karen came highly recommended and Chloe seems to enjoy her time there. I will recommend Featherer Pet in Benicia to my friends and family.

My groomer cancelled our appt. and we are going out of town the next day! I called Featherer and got a spot right away. Thanks to Jesse for doing a great job! Chewie will definitely come back.

They did such a great job! Drop off and pick up was super easy, my dog looks great, and they did exactly what I asked for. Inexperience groomers try to tell me that my dog wont sit still to get his nails clipped or feet shaved, but not at Featherer! His feet looked perfect and the groomer said he was an angel. (I wish I remembered her name so I could give her a shout out!) I already scheduled his next appointment!

Super disappointed at the current staff now. Not sure why all their good groomers are leaving but I scheduled an appointment for my pet 4 weeks ago and on the appointment date they tell me they need to reschedule it and push it out 3 more weeks. If I knew this was going to happen I would of taken my pet somewhere else. There not worth waiting almost 2 months for an appointment.

Never again! Took my Australian Terrier in for grooming and they absolutely hacked the job and then had the nerve to tell me that it was the same as last time! His last cut here was good! Wasn't the same tech and it damn sure wasn't the same cut. I discussed what I wanted done before they took him in and they completely screwed the pooch! One star 'cause zero isn't an option!

I had asked for her undercoat to be deshedded and to trim up some fly aways and they gave her a buzz cut. I also asked for just a little pink for fun bc this was her first grooming ever and they did her whole body including her face, they also dud a terrible nail job and i definitely do not think they trimmed them. She was miserable. They entire cost was 75$! 86 with a 10%tip.

When i told them i didn't like they said they would do a complete refund but that i couldn't bring her OR MY OTHER DOG (which they have seen a couple times already with no issues) back. What kind of customer service is that?! I said that a discount would've been fine but they said since their groomers get a commission from each cut they don't do discounts.

So it's the customer's responsibility to make sure they get paid fairly? I've worked in retail and the service industry for almost 10 years and never had such a poor experience. I strongly discourage anyone to try this place.

Love this place! Amanda always does wonderful job grooming our little Oreo! We will definitely be coming back. Highly recommend!

My poor dog came out of this business with multiple cuts. I've taken him to other groomers before and I've never had him crying the entire time out. They did not tell me prior to leaving that he was cut multiple times along his stomach. I am extremely disheartened they failed to mention this. Pet parents BEWARE! I have never had this happen. Extremely disappointed!

I use to take my little Luna all the way to her favorite Groomer in Petaluma, and due to time restrictions we needed her groomed and checked out the reviews of Featherer Pet. So Far Luna our Shih tzu has been here 4 times and everytime she comes back the same. Very happy clean and groomed flawlessly. The prices are the same area in the bay area which is a lot, so cant really knock them on that. Would recommend this place more, except its always booked cause they are so awesome.

I had my standard poodle pup groomed here and the service was excellent. The shop is well lit and the staff is super friendly and responsible. The location is easy to get to in Benicia, right off the freeway and a few blocks straight down 5th Street. I recommend you try this shop, if not for grooming, for the pet supplies and toys.