Bowwow Fun Towne

I would give zero stars if I could! This place is awful! The owner treats her staff BADLY! She lies to her customers all the time! She is a narcissistic crook that only cares about the money! Please take your dogs elsewhere! Hopefully this place gets shut down soon!

Totally disappointed, after being told by staff that I would be able to be in the pool with my dog, as website did not obviously state, I spent 80$ to have a fecal and Giardia test, 100$ on a life jacked and was excited. When I called to schedule I was told, sorry you cannot get in the pool with your dog. So 180$ plus time and driving for nothing!

Especially paying for the fecal test with extra for Giardia and nobody bothered to clarify with me till after I wasted my money on a test it was totally unnecessary and expensive.

Easy location for this doggy daycare. They also offer swimming for the dogs, as well as bathing and grooming. They will teach your dog tricks at daycare and take lots of pictures.

Strong 4.5 and a great place for a self wash! Bathing tub is set up nicely with a soapy spray, warm water rinse system, lots of soap options, and super powerful blow dryer. Everything we needed at a fair price. Only drawback was waiting outside in the cold for other customers to be helped since occupancy in the lobby is limited to one at a time. Wasnt sure if we could just walk in to the self wash area without checking in and forgot to ask. That would have made it a full 5 star experience! Thanks BWFT!

We use the self wash stations here and they are always clean, well equipped, and affordable. Parking can be tight but make sure you park in front of their building and not in the strip mall lot next door.

I would give zeros stars if I could. A deplorable boarding experience. Our working breed Aussie was left out to wander around all night during both nights of a two-night stay. Part of why we chose Bowwow to board him is that they advertise 4'x6' rooms for each dog (see attached image of their website). Our Aussie is well trained in directional commands, and is also crate trained.

He willingly sleeps in a crate, yet the owner tried to deflect by saying that he would not go to the room they had for him. I'll let the picture time stamped at 9am (1hr before their schedule open time) speak for itself. They over booked and our dog drew the short stick and didn't get a room, which contradicts their service agreement of a 4'x6' room for our dog.

Their website also advertises that someone will be onsite overnight. I can't verify this, but I find it hard to believe as they do not answer phones. (We called when we checked their webcams, and discovered our dog had been left out to roam). They claim this is for employee safety. An absurd answer. What is unsafe about answering a phone if you are inside a secure building?

The other reason we chose BowWow is because many of our friends, family and contacts also take their dogs there. I can safely say they've lost at least a half-dozen or more clients over this mistreatment. This is negligence, and in addition to this review I'll be reporting to the BBB, Humane Society, and ASPCA. If you care for your dog at all, do NOT take them to BowWow Fun Towne.

I was a walk in customer, my dog needed a bath and I've done the self wash before at other places. I knew what to expect going in, or so I thought. I was greeted promptly and asked if I knew how to wash a dog, which I knew how, I've had dogs most of my life. Nothing strange about the question, so I went on with my business washing my dog.

They offered me a type of shampoo and I went with the oatmeal, it's always left my dogs hair feeling and smelling great. This part of the wash was fine but why the three star review? With prices increasing at a fast rate, keeping customers happy or even wanting to come back is going to be a hard task. First time customers are very hard to keep and I left this place knowing I wouldn't be back.

Customer service was fine but nothing over the top. Price was a little ridiculous for a 6 month old puppy. If you want return customers and lots of them you need to treat us a little better, especially in today economic landscape. 1st time customers get 5 dollars off first wash, with another coupon 5 dollars off on return visit within two months. I wasn't offered any other service while I was there (nail trimming or ears cleaned or whatnot.) I walked out of there not feeling like I received a 25 dollar wash. It's all about the experience and I wish that owners of their own business would take that into consideration.

Caution: there is a strain of Kennel Cough here that will likely affect your dog, even if they were recently vaccinated with Bordatella. Their webcams also do not work, despite the website claiming they're functional. I've been taking my puppy here since he was 3-months-old for their "puppy daycare" and it was originally good, but declined fast. The only reason I'm providing two stars instead of one is due to the fact that the STAFF are quite friendly and communicative, but the owner / services provided / cost / facility are not great.

For puppies, they provide a "report card" but they were often blank and don't give a lot of information. I've had to call them to explain what a section meant, or what exactly my puppy did all day. They utilized the "puppy daycare" as a means for training, but for VERY generic things such as sounds and sit/down (things we can. you know, do at home).

We requested to have them train him for specific things that would benefit him, only for that to be completely ignored. For example, grooming tools - they HAVE a self-wash, why not spend 15-30 minutes out of the entire ~8-9 hour day that he's there, to try and socialize with that? Despite requesting this and the staff giving the OK, we later learned on his report card that the grooming section was completely blank.

We called and the owner explained that they "only do training for every puppy there, not just one". So why did your staff claim that they'll do it in the morning, only for the owner to completely say something different.? Mind you, this is $50/DAY. It is much more expensive and adds up very quickly if you go more than once a week. Not only that, but our last visit, our puppy came home with a very debilitating cough.

We took him to the vet a few days after, hoping it'd clear up, only for it to get worse. Vet mentioned it was just a clear case of kennel cough - amazing how the daycare facility didn't tell us about this but only for us to find out when he comes home. :) Perhaps this facility is better suited for adult dogs, but if you have a younger dog / puppy, DO NOT take them here. It's a waste of money and a poor experience. We also were never offered a tour of the facility either.

Bowwow Fun Towne is a great place for your dogs! They play fetch, have fake grass outside, always have a person with the dogs, have a pool, and even a self wash! They even do a puppy play group on Sunday's to help socialize your puppy and teach them appropriate play styles and manners! My dogs have loved coming here and it is the only place one of my pups will let us give him a bath. Mary does amazing with nail trims! We recommend Bowwow to all our furry friends whenever we can!

Best dog daycare around. Pool, baths, boarding, treats, lessons and everything else.

Dogs love it here! They have a swimming pool, do bathing if your pup needs it during daycare or even baths by appointment. Boarding rooms are really nicely set up and you can bring what ever you need to help your pup feel like home. If your dogs LOVE water and hoses they play with the water during nice days and it helps burn their energy quick! The place is very well cleaned and kept up with considering how many dogs they care for.

Taking our pup to puppy preschool and daycare has been a great experience so far! Helpful staff and fun photo updates on their facebook page. They seem to genuinely care about the dogs here which allows us to feel comfortable and confident with leaving our pup there.

When we came in to have our dog swim in the pool we were met with a very rude Asian lady. We were all ready with our dogs vaccinations and vet history and she was still rude and unprofessional. We were excited to have our puppy swim but she made us reconsider and go somewhere else. If you're going to have someone work the front desk make sure they have customer service skills.

Critical: Professionalism Great place to bring your dog to if you don't mind that the owner treats their employees horribly. Morale is extremely low. Employees love the dogs and they receive good care, but it is not a fun place to be if you're a human working there under Mary's authority.

If I could leave a negative amount of stars, I would. We recently went on an eleven day vacation and left a fit, happy, healthy, tail wagging Golden Retriever in their care. When we picked her up, she was lethargic and had labored breathing. She could barely walk and had to be picked up to be put in the car. When we commented on her condition, we were told she was "tired".

We drove her to our regular vet who instructed us to take the dog to an emergency vet immediately. Upon arrival, she was diagnosed with severe pneumonia and was beyond a state of shock. Despite Herculean efforts and thousands upon thousands of dollars spent on life support, the dog died at the emergency vet within hours of being admitted. It was discovered that the dog had been in distress for days, with no medical attention.

We were never notified that there was any kind of problem with the dog. When we approached the owner of Bow Wow Fun Towne, she refused to take any responsibility and didn't even have the decency or compassion to say she was sorry. Instead, she wanted to talk about the bill. This is animal cruelty and animal neglect.no doubt about it. Nothing can bring our dog back, but perhaps we can save another dog from such a fate.

Stay away from Bow Wow Fun Towne if you value the life of your dog. Mary Mark may kill YOUR dog, just as she did to ours. I can't sleep at night knowing how my dog suffered for days on end while in the care of Bow Wow Fun Towne. The guilt is overwhelming.

The owner is very involved in her business and makes sure every dog is safe while playing in the room and during activities outside the playroom. I understand daycares can get very busy and crowded but Mary makes sure to take action if necessary. Ive seen multiple, if not all, dogs pull in their owners and am proud to say it is one of the best daycares in the area!

Our pup LOVES Bowwow. She's excited to go to "school" whenever we drop her off. She's a lot of pup and has had altercations with other pups while at Bowwow. On the occasions that Olive (our pup) has been injured, she's been so well bandaged that our vet told us it looked like a vet had bandaged her! We've always been notified immediately of these instances and given the opportunity to pick Olive up early if we wanted to. Mary and her staff are incredible; it's hard to keep so many dogs happy and safe and they do a great job! Bowwow is undoubtably a high energy environment as some others have mentioned but that's exactly what our little Olive needs.

I left my fluffy sweet girl in this place in May 2019. Now it's the end of December 2019, and I still blame myself for that decision. Please, read my story and then think 500 times before considering this place for your furry family member. No one will care about your dog. NO ONE! Here is my story. We decided to leave our dog there because: a) it has an outdoor facility b) staff said that they are 24/7 at the location c) video camera d) each dog has its room (for boarding), and it's not a kennel. e) almost no smell f) nice staff who promised to call us immediately if they saw any unusual behavior and etc. and brought our dog to veterinary if it need. Sounds like a fairy tale, right?

It was a tale, but it was a nightmarish one. I called every day while we were out, and each time we've heard that our dog was doing amazing, and we shouldn't worry about her. Liars! When we picked up our sweetheart the owner told us that they noticed one weird thing. Our dog looked at her front paws pretty often. We checked our dog paws in the car. OMG!

Both paws were hurt. Wounds! It looked like our dog torn her fur for a long time. HOW THEY DID NOT CHECK HER PAWS? Are they blind? Do they even care? They charged extra for the boarding (i didn't remember the reason, DID NOT CARE about my dog condition, and LIED to me. We immediately went to a veterinarian. The vet said that there could be 2 causes: chemical in this place or anxiety (it was not the first boarding for our dog, so.). Also, the vet said that she torn fur from her paws for a while. What did we get at this place? Stressful experience for our dog. Painful treatment to heal wounds. Bills from the vet.

When choosing a doggy day care/boarding facility, trust and communication are vital. We're not just dropping off our dog, we're trusting that facility with a member of our family. I'm sorry to say that BowWow Fun Towne destroyed our trust in them completely. We dropped our pup off for the Thanksgiving weekend after regularly using BowWow Fun Towne in the past.

Our pup loved it there and was always excited to go. On Sunday we receive a call saying that there was an incident involving our dog. Our dog was bitten in the ear by another dog. Of course we rush over as soon as the plane lands to pick him up. My husband and I were horrified to find out that he was bitten on Friday night. We weren't notified until Sunday afternoon.

Not only that, BowWow Fun Towne told us that they treated his bite wound with ointment without our knowledge or permission. The emergency vet we saw afterwards warned us against doing this. The owner told us our dog was snappier than usual during drop off but failed to communicate this to us at the time. If our pup was having a bad reaction for one reason or another, I expected that to be communicated to us so we could have arranged for someone to pick him up.

Without that communication, we assumed everything was good, like it had been during past visits. I realize that dogs can be unpredictable and sometimes the unpredictable can happen. But communication is key to keeping trust when something like this occurs. We weren't notified of the bite until nearly 48 hours later. We weren't notified of the unusual behavior of snapping.

We weren't notified of the attempt at treatment. We weren't called at all until the last night of his boarding. It makes me sick to my stomach to think about what my dog experienced at BowWow Fun Towne, especially after trusting them for years. I regret dropping him off there during the Thanksgiving holiday and having to pick him up with his ear still bleeding.

I also regret that the owner charged us full price even though our dog was injured under her care. Everyone I tell can't believe we were still charged full price. We've used many boarding/day care facilities for our dog and have never had an experience like this. Unfortunately, I am no longer able to recommend BowWow Fun Towne to other dog owners in the area. They've lost my business and my trust.

The girl who greeted us was very friendly and accomodating. Based on previous reviews I am sure this is not the owner and I hope to never run into that mess! But my pup came home happy and slept like a rock after a half day here :

Found this place when we got a puppy 4years ago. (we did puppy class and traing classes) Now that we have another new puppy we are back. I didn't fully appreciate "puppy play date" on Sundays with our last dog. All of the staff are great! Friendly, helpful and genuinely love working with your dog.

Our pup LOVES going to daycare here. He doesn't even look back when we drop him off, just heads back to play with his friends. We've had very pleasant experiences with all of the staff, and they take great care of our dog. The prices are great for being able to leave your dog for almost 12 hours of play time, and the overnight stays have been very helpful when we're traveling. We don't have to worry about a thing after dropping our dog off! The handy app also allows us to check in during the day as well!

Ehhhhh don't recommend. RUDE owner. Terrible experience, haven't been back. Sounds like we aren't the only ones LOL

My Dog, Miss Vanna What Paws, attends Bowwow Fun Towne daycare regularly. She always have a blast. She always comes home happy and super tired from all plays after daycare. We have checked out few other daycare in the area, and Bowwow was the only one who was open to show their facilities! Some of places are not really into showing you their facilities which worries me! Bowwow even have cameras so you can actually see your dog all day if you want! (I have to admit its kinda unhealthy though.

You go to work and just staring at Bowwow web cam and stalking your dog all day! :P) Everyone works here are great and very nice. They remember all their daycare dogs name which is very impressive. My favorite thing to do is checking on their facebook to see if my dog has new photo/video. I highly recommend Bowwow to anyone who needs daycare/boarding for their fur babies.

I am really sad that I have to write this review but after hearing of several bad experiences with Mary (the owner) from other professional groomers and dog trainers in the area I felt justified to share my experience of what happened to my 4 month old puppy at Bow Wow Fun Town. I brought my puppy to Bow Wow Fun Town for doggie day care 3 times. On our third visit I was notified by Mary (the owner) when I went to pick her up that she had gotten a "scratch" on her neck from one of the other dogs but it was no big deal.

I tried to examine the "scratch" before taking her home but she was too excited to sit still at the time. I asked Mary if I should take her to the vet to have it looked at just in case. Mary was adamant that it was just a scratch and nothing to worry about. After we got home I got a better look at her neck and was horrified to see that my puppy had a very deep puncture wound.

We ended up taking her to the 24 hour emergency vet. The wound was cleaned & she was put on antibiotics. The vet was very glad we brought her in. Given her age & the severity of the hole it could have gotten badly infected. The next day I called Bow Wow Fun Town to talk to Mary about what had actually happened. I ended up leaving a message with Sam who assured me that Mary would review the video & call me back.

Almost a week went by and I did not get a response from Mary. I finally got in touch with her and she stated that she did not know she was supposed to call me back! She also admitted that she never personally looked at my puppy after the incident. She was just taking the word of her staff member who clearly did not look carefully at the wound either. I am just sick by the lack of any concern or accountability by Mary. I understand accidents do happen but this was negligence.

I've been taking my dog here for daycare for over 3 years. The staff is good, the facility is clean, and there are usually lots of other dogs. The rates are reasonable compared to some other nearby daycares. I would highly recommend anyone looking for an awesome daycare to check out Bow Wow Fun Towne!

I am very disappointing and sad that I had to write this review. We recently moved here and I asked my community network about the dog daycare and boarding. People recommended here so I tried. My dog went to 2 times day care before he needed boarding. It went well and people work there are very friendly and nice so I thought it will be great. He stayed 6 nights, and the 6th day, I had a phone message while I was on the plane getting back home.

I finally listened the message after my plane landed. It said " I have a question about your dog so please call me back". It was 8pm, the place was closed. I called many times but just connected to the voice mail cannot leave any messages. Finally after 4-5 times I called, they called me back. And I received a bad news that my dog was bitten by the other dog.

We rushed to the place, and owner ( I believe) explained to me that my dog initiated and he got bit by the others. During the conversation, there was no apology I received. To be fair, she said she tried to take my dog to her vet, but couldn't. Her final word was " I thought you said your dog is kind of jerk". We paid full amount of the services and rushed to the emergency vet. Ended up we need to go back again to do surgery since the skin tissue wound area was damaged and caused infection.

My dog had stay over night at ER with the big bill. After 4 days of the incident, I received a call from Bow wow, checking on my dog. Again, there was no apology. During the 4 days, I was really questioning about if they even/ever care about my dog who had bitten by another dog under their care. I understand my dog wanted to play and jumped on the other dog and other dog did not like it and bit him.

It would be great if they have better supervision to avoid incident like this, but I understand things could happen unfortunately. The thing I do not understand is why there is no apology for the incident, no calls until 4 days after, and I still feel there is no sign of any care or empathy to my dog and me from them. I hope non of others need to experience like I had and I hope they have better communication and services to show care to the clients even in the difficult case like this.

Bowwow Fun Towne is a great option for those in the area who want their dog to come home tired and happy! To be honest, when I first saw the place, I was a little bummed because our last doggie daycare was a lot bigger- but Mary and her team always give me back a tired, happy pup at the the end of the day. Between the hose and kiddy pools in the summer, and the full, heated pool in the winter, our girl is a happy camper every time she goes in.

If you have a "water dog", pay for pool time- it's so worth it! Draw backs are common metropolitan issues: small parking lot on a busy street, cost, and size. These are all the same as renting an apartment nearby! This team will take care of your pup (even if you're crazy and make your own dog food), and help you if you're in a last minute bind too.

I don't do a lot of reviews, but after reading the current ones, I was bummed that some people dragged the place down. Yes, your dog will come home stinky, but the alternative is to send your dog to a place that doesn't use rubber mats to protect their joints, or to a place that treats your dog like a bank account instead of a beloved family member. Is this place perfect? not to me- but ask my dog, and she'll tell you it's perfect. Thanks for taking such good care of us, and letting me spy on my fur baby via webcam!

We've been going to Bow Wow for almost two years and I couldn't have chosen a better spot for my pups! The staff is super friendly, beyond accommodating and I always leave with the feeling that my boys are in great care. The webcam, online videos and Facebook updates are awesome! There are always fun events like the costume contest and Customer Appreciation day. Mary and her team are awesome, patient and tuned into the needs of my two rather rambunctious Rhodesians. Love this place!

I can't recommend BowWow Fun Towne enough. I have been taking my dogs here for daycare and boarding for several years. Most importantly, they care about and take great care of my dogs. I have complete trust in them. Another great thing is their webcam, which allows me to watch my dogs whenever - it is both reassuring and fun! BowWow shows appreciation for their customers and they organize special events and community walks for us to participate in.

They have a nice large pool for swimmers and raised tubs and dryers for self-service dogs washes (with shampoo, conditioner, etc provided). There are 4 play areas, two of which are outside. They have ramps, cots, small wading pools, tunnels, etc for stimulation. And they maintain a safe staff to dog ratio. If you are looking for a fun, positive, and safe place for your dogs, I definitely recommend BowWow Fun Towne! I am so happy I found them.

This place is so fun! Very clean, and the pool is HUGE! We had the place to ourselves for about an hour. I think it was the owner who helped my dog figure out the ramp-- she was so nice. We will be back. Thank you! I'm sorry my dog pretty much soaked you!

Really great self serve dog washing stations - which is what we come here for once in a while. They do day care, boarding, and they have an indoor swimming pool. We don't use those services - my dogs don't swim and I take them with us for the most part. The tubs are great. You can walk around them. Good water pressure. Good products available.

Good dryers. Large and open room. Pretty doggone inexpensive, too. You can get in, get er done, and get out really fast. No hassles. Friendly people work there, too. This is a good between hair cut appointment place where I don't have to clean up one of the tubs at home. My pups hate baths and are pretty messy Puginese.

My dog has a great time here. This is her second dog daycare, and she adjusted much quicker to this place. She is a shy dog. The facility is well staffed, clean and professionally operated. I feel very comfortable leaving my dog here for the day. We have not done overnight. I got her nails trimmed, and it was well done without ANY issues.

This review is for those thinking about taking a tour here. We did that just today and were not impressed. We walked in and asked for a tour. The girl at the front desk showed us the dog play areas on the security cameras and was more than happy to show us the swimming area, but balked at bringing us into the actual play area as we might "freak the dogs out." She finally did, and we saw why she balked.

The whole place reeked of urine and we even saw a puddle of pee on the floor though the girl told us that there was an attendant for every room. I have volunteered for an animal shelter before, by the way. The shelter housed around 60 cats and 60 dogs, and there was not even a little smell of urine, so in my mind there is no excuse to have the place smelling that bad, especially when the rates are nearly $40/day.

Long story short, we will definitely not be sending our dog here, not even once a week. We honestly feel that he is better off at home and would see this place as a punishment. ETA: the girl even asked us if we wanted to schedule a temperament test just based on the security camera footage and the pool visit!