Holiday Barn Pet Resort - West End

My dogs a month into day care and had first overnight. He seems very happy and the staff has been excellent

My dog has been happy and clean every time I take her there to stay. We did training there a while back and get refreshers when we drop off for a trip. Dog is always better when we get her back. Love our dog and we love holiday barn.

The facility is neat and clean, the people are all professional and friendly. When we get home, we can tell from our dogs' demeanor that they love staying at Holiday Barn, and they always come home with beautiful coats and nails. The bad news: we often pay more for our dogs' vacation than our own.

My 2 dogs love going to Holiday Barn! They've each attended one-on-one training classes which have helped them become really well behaved dogs! The both love to attend Day Camp and Enrichment classes. They are always happy and clean when we bring them home after boarding, and they're just as happy when we drive down Mountain Road to the Holiday Barn driveway the next time!

I always have complete confidence that my dog will receive the very best care from the Holiday Barn staff. It's easy to make a reservation; the registration process is efficient; the facility is clean. I would not leave my dog with anyone else. These folks really love our pets!

Clean, sunny rooms and staff is great. No bad smells due to the staff keeping each building clean 24/7. Not upset to leave my girls there while I go on a vacation knowing they will be well taken care of. I will be boarding my girls in February and feel they will watch over my dogs and call me if there are any concerns as my one dog is going through cancer surgery for the second time and I got the feeling they will take very good care of both dogs while staying in the Presidential Suite at Holiday Barn. I will follow up with my review after their vacation is over.

We have boarded our three large dogs with Holiday Barn several times and have always had excellent experiences! This past time, our dogs were misbehaving and nipping at each other. They immediately called and put our boys in separate spaces to keep them safe. They are exceptional at keeping in communication with us, and our boys always come home super clean! Admittedly, our dogs are a bit rowdy, large, and hard to manage, but Holiday Barn always accepts them with love. I highly recommend them!

EDIT - I changed my star rating from 3 stars to 4 stars. The staff at Holiday Barn responded to my google review, I think, in less than 12 hours and I received 2 phone calls from the actual trainer, not just someone in management apologizing on behalf of the trainer. That to me shows they are concerned about all of the animals well being and health at this facility.

I boarded my dog/he did the training week with holiday barn and I was impressed with how some of his mannerisms have improved, but I was disappointed to not be made aware of something that was on him during his stay when I called twice to check in on him. He was there for 5 days of training while I was on vacation. When I returned home I noticed this bloody bump (wart looking) on the top of his paw.

I had no idea what it was, so I asked the trainer when we went in for the follow up appointment on his training. She mentioned they did notice it, but just thought it was an old growth and an animal care employee looked it and wasn't worried. I was annoyed by her response because I called Holiday Barn twice during his stay to check on him and see how he was doing and never once was I asked if he had a previous growth on his paw that they noticed.

It was clearly a big enough concern for them to have their animal care employee examine it, but not enough to mention it to the owner of the animal. If it was mentioned, it's definitely something I would have arranged for my roommate to pick him up and take him to the actual vet to be examined, because I ended up having to do that anyways and he's on antibiotics because of it.