I-20 Animal Medical Center

I had the worst experience with my 3 month old puppy. They had to put her down due to the fact THEY FORGOT to put a cone on her head smh they were not sorry they did not offer to do the surgery for free to fix her foot since it was their fault! She was robbed from life when when all they needed to do was put a cone on her head that we paid for! She was just a baby. I do not recommend this place at all terrible experience.

Extreme wait times, a vet with distasteful attitude and severe lack of communication on treatment plan. We went in as a precaution for a puppy with diarrhea, despite being up to date on all vaccinations and no exposure to parvo or other serious parasite or infections. We were happy to get every test possible to rule out more serious conditions, however when all the tests came out negative we were treated as though our puppy was sick simply due to his good behavior for his breed.

We were prescribed several medications and treatments without consultation or discussion of the treatment plan. We waited for 4+ hours even as the clinic cleared up for a $500 bill just to over medicate a puppy that is relatively healthy. I don't blame the clinic overall, but Dr. Crystal Terry was the worst excuse for a vet I have seen in over 20 years.

My senior dog had major dental surgery with Dr. Bloom and the procedure and after-care has been excellent. First of all, Dr. Bloom takes the time to discuss the surgery and explain everything during the consult. She is an experienced dental vet and surgeon and my pup has done splendidly since the procedure eight months ago. The follow up care has been great because Dr. Bloom has re-checked my dog's mouth every few months to make sure problems don't return. I highly recommend Dr. Bloom if your pet needs dental work done.

Took our cat here she was having some pain and discomfort, they ran the care plan by us first before giving her treatment. I will not lie the total cost was a little bit painful but that's to be expected from any vet place you go to. Their visit fee is very reasonable tho compared to other places. They do offer other options like a third party loan or credit card if you qualify so that's nice. Was able to call and checkup on my fur baby any time I wanted, the staff is very kind and patient. I think they might have even taken her a bath, not 100% sure about that one but she came back home looking cleaner then when we took her lol.

I see most of the bad reviews are about pricing. Owning a pet is a big responsibility and it can be expensive. I have insurance for my dog and it is a life saver. Always research on pet costs before buying or adopting a pet. I have been there twice, including an emergency visit, and pricing has always been reviewed before any treatment. It's great that this place is open 24/7 in case your regular vet cannot help after hours. Dr Bloom was great at reassuring me my dog would be okay before doing her dental cleaning and extraction. My dog is doing great and they even called the day after the surgery to make sure she was doing well.

We took our baby to the vet & was extremely nervous due to her being in labor & her first puppy passed. We met James! He was the best thing that could have happened to us! He checked on us the entire time, his customer service was Phenomenal & he went the extra mile to make us comfortable. He sent us home prepared & confident! This type of experience makes you feel like your money was well spent!

I've taken my dog here for as long as she's been alive (6 years) and the quality of care and service has gone down the drain. I always understood paying the outrages prices they charge but I thought it was for good quality service. However, already too many times I've been proven how all they care about is the money! For one my puppy's vaccination card was filled out wrong so I almost double vaccinated her.

If I hadn't called to randomly ask what vaccines she already had they would have not only charged me for it, also carelessly give unnecessary amount of vaccines! However, the latest most irritating thing is that I just found out that they have been giving my dog the wrong dose of Cytopoint. My last visit I made my typical appointment for it, ready to pay what I usually do. However, this visit was already very different.

The receptionist was insistent on me getting my dog up to speed on a yearly check up and vaccines, yet I already did at a less costly place. Then the receptionist just took my dog, didn't weigh her in front of me or take me into a room with her like usual, barely spoke to me at all. I still didn't think much of it, then she comes back out with my dog and charges me more than usual.

At that point is when I was confused. I pulled out my previous receipts and showed her how I usually pay less. So she explains to me and I quote "Oh well they have been giving your dog the wrong dose but now that she'll get the right dose it will give her more relief for longer." How is this okay?! For one, now I'm so upset, feel taken advantage of and I don't trust them anymore!

She said she would speak to her managers yet not one time have they had the decency to call. So basically you were giving my dog the wrong dose just so I can come back sooner and pay. Two, you don't give her the dose in front of me, so how do I know you are even giving it to her? Three, so you don't discuss pricing anymore before treating a pet? What if I didn't have the money since it was more than I usually pay? Beyond unprofessional and deceptive, definitely a dishonest place. Take your money and service elsewhere!

I cannot say enough good things about this emergency vet clinic. I have taken my two chihuahuas for dental care, one for major dental surgery with Dr Bloom and the other who had to follow up because of a complication after a dental procedure with our local vet that could've been completely avoided had our regular vet given appropriate post surgical instructions.

Definitely the vet you want to use for any dental needs. Dr Robinson helped with my chihuahua who has a tracheal collapse issue and was quick to respond when I called the office with a follow up question. The vet techs at this office are the absolute BEST. Dr Robinson and Bloom are so sweet and kind. Today I had to take our hedgehog for an emergent issue. Dr Kraft was wonderful.

He was patient, thorough and respectful of my wishes. ALL of the staff were amazing and I can't say thank you enough. On a side note, this is an emergency vet clinic. The wait times are much longer because of that. So please be patient. They are overworked and overrun and overwhelmed with all of their patients. They see patients based on acuity, just like an emergency room.

That being said, I would rather wait and see these knowledgeable vets and their staff than be treated poorly at another vet that could see them sooner. They don't turn people away and their prices make vet care actually affordable. Props to Everyone who works here. Y'all rock!

I brought my 17 year old Dachshund here because she has a really bad tooth that needs to come out. Dr. Welch and the vet tech listened to me, answered all my questions, and took a huge weight off my shoulders. The tooth extraction is scheduled, my dog is on antibiotics, and I have a sense of peace. Thumbs up for the folks here! :

Took my 9 month old puppy in today with severe intestinal issues. My normal vet was booked and told me to take her to an emergency clinic. She was seen very quickly, tests done and treatment plan in place at a reasonable cost (I was prepared to pay whatever because it is my baby). Vet and vet techs were top notch! Thank you.