On Command Dog Training

We have brought our Beagale here a few times to board her. The new staff is horrible, not personal or professional. We got a call from a employee, saying our beagle had a seizure, 5pm Saturday. Our dog is 4 years old and has never had such episode. We tried calling back, message says mail box 3085*** etc, leave a message. I left message after message.

Can not contact anyone after hours. This is a nightmare not being able to contact someone, who leaves a VM like this. So in short, the employee took our beagle to a animal hospital on Wells and 6th. We got another VM saying so at 4:45 am. Low and behold, it must have been a cell #. We called and the hospital wanted $900 deposit from us, that we dident authorize.

Our beagle has coughing fits from allergies. Now I'm stuck with a $900 plus $220 for absolutely no reason! If they had a contact # we could of picked up our dog ourselves.

Our daughter ended up having to hospitalized for a week and I was originally going to attempt to go back and forth dropping our dogs at their daycare. But after seeing she wasn't going home right away, I called them to ask if they had space to board them instead. I know they were getting busy with summer but their staff was able to squeeze them in.

I called each day to extend until I spoke with Cassandra, who was super understanding and helpful and offered to extend their stay until they were booked up, which was a week later. This was just what we needed; it gave us time to focus on our daughter and not have to worry about our dogs feeling neglected and potty breaks. Thank you so much! You guys are the best!

Do NOT take your dog to OnCommand Dog Boarding. I took my dog to board with them for the very first time of my 10 month old Great Dane. I had to go to a funeral and on memorial weekend, everyone else was booked for someone to come stay at my house instead of boarding. He was there for a total of 4 days. My dog typically eats 8 cups of dog food per day.

He is a very food motivated dog. He is also a big dog. We left him there at over 150 pounds. When I went to pick him up, the entire bin of food that would have normally been almost empty, was the same as when I got it back. My dog was skin and bones. We brought him home thinking he was probably just stressed. He didn't want to eat much but we encourage him.

Day 2 comes and I woke up to all the food he had eaten the day before thrown up in a huge pile with 104.5 temperature. I immediately took him to the emergency vet. He weighed 132 pounds. We had to give him a shot for nausea and medicine to get his appetite back. He was extremely stressed. I called on command and they told me he had eaten but one one day he didn't eat AT ALL.

That is obviously a lie. I tried to tell the owner how disappointed I was and he didn't have any answers for me other than "we did our best" and tried to blame me as to why I waited when I only waited a day and a half to see if he would eat (which he did but threw up next day) and didn't know what was going on. Before leaving him there I had asked them to please call me if they have any issues and I would find someone to get him or have a back up plan.

I can't even imagine if I would have left him there for a week or two. Who knows what he would look like or if he would even be alive. Who knows. But never again. Attached is a picture of my hefty boy with my son before I took him in and the pictures with his bones are when I was at the emergency animal hospital.

GROOMING REVIEW: We used training here and didn't like it, however, Kylie grooms our bernedoodle Finley and she looks adorable every time. Kylie loves Finley and it makes us so comfortable knowing that she is in good hands while getting groomed. We always appreciate the time she takes with her and the love she puts into her grooms. Thanks Kylie!

We had been taking our dog there since he was able to go to daycare and we only took him a couple of times a month. Originally, I didn't see anything on their website about requiring dogs to be spayed or neutered after one year but, after my last visit (my dog is almost 13 months old), I was told I couldn't bring him back until he was neutered.

This made it very difficult because when we need daycare, we REALLY need daycare. I went back through their site and still did not see anything about that policy and when I called to confirm and let them know it was not on their website, they blew me off and didn't off any alternatives in the meantime. This is a bummer because I have to find a new daycare on super short notice but, luckily, there are plenty of daycares in town that do not have the same requirements.

Very happy with the grooming of our beloved Sheepadoodle Oliver. Groomer did a superb job and our boy looked refreshed and so happy. Will be using again for many more services.

This was my 5 months old puppy and it was very important to me that it would be a good experience for boarding. On Command was highly recommended by two separate friends. The staff were all so friendly and obvious they adored my puppy. I was confident she would be taken care of. The facilities are very clean and large fenced area for walking and running. I will use them again and recommend On Command.

Great place for training, boarding and grooming your canine friends. Took our little rescue pup for boot camp and they did a great job with him! Love the drop in nail trims and everyone here is so nice. I'd highly recommend bringing your dog here for boarding, grooming, and training!

My dog is 12 years old. We've lived in 3 other states & On Command is by far the best service we've experienced. I may need a boarding service & if I do I have no hesitation of taking him there.

I'm grateful for having the availability of On Command daycare. I've been taking my 5 month old puppy there for about 2 weeks now. She has lots of fun playing with other dogs her size and/or similar age. I don't worry about her while she's there because the staff is caring, and takes times to review with me how my puppy does at the daycare. Cece and all staff are friendly and I feel like I'm taking my puppy to stay with a longtime friend.

The great thing, also, is that I can ask for her to be bathed or groomed while she's there. The dogs I see leaving who were groomed look beautiful, so if I ever want grooming I'm sure I'll be happy with that as well.

My little Brandy a four and a half pound Chihuahua that is afraid of everything was very happy to be staying at on command and not stressed when I picked her up. I would not hesitate to take her back at a later time when needed and I have used them on several occasions with my other bow wows. The girl seem to be very attentive to these babies. Jerri

Very disappointed by this place. We got our dog boarded for 3 nights with them from a friends recommendation and had heard decent things. When we arrived for drop off the front desk was extremely short, didn't ask about the dog, kept calling a female a male etc. When they took her back they just yanked her away without saying bye into what sounded like a hallway of 20 dogs barking away uncontrolled.

Not once did they ask about food habits, water, walks. nothing. We adopted our dog only a few weeks ago and wanted her to be in safe hands so she didn't get stressed thinking she was at a shelter again. When I booked the reservation I called several times making sure she didn't need an evaluation before playing with other dogs at daycare.

I was clearly confused and thought if a dog was boarding they'd be taken to day care, too. When I asked multiple times to get an evaluation so she could play they insisted she didn't need one. Finally I call again and they tell me she does need an evaluation to play with the other dogs but now it's too late before she's boarded.?

There needs to be more transparency on how it all works, what the kennels look like, pricing, etc for first time pet boarders who are feeling uneasy. The price that showed online before I boarded her was significantly lower than what we got charged and they didn't give us a receipt or tell us what we were being charged extra for at all. Fast forward to when we arrived to pick our dog up, she seemed afraid and scared of the environment.

We asked how she did, the short haired receptionist coldly said "if you didn't a get a call that's good news". seriously? That's all the info we got, they were only interested in getting money and getting her out of there. Seemed like they didn't even know or care who our dog was. The night after she returned she was acting sick and was sneezing, coughing, and generally lethargic.

We are going to have to take her to the vet to make sure it isn't something she picked up at the kennel, but this just is not a good look. I'm understanding that dogs getting sick isn't their fault on purpose but it does maybe show a glimpse of their operation. Last but not least we didn't get her favorite toy back from them

Napoleon was ready for a new groomer. We drove past On Command a number of times. So we decided to give them a try. Napoleon looked so handsome and very happy-go-lucky. Mission accomplished! Staff was wonderful. We will be back in a month or so. Thank You On Command Staff. We appreciate you 100%.

Boarded my shiba at On Command recently and she was a happy dog when I picked her up. Had her groomed while there and sounds like she loved it! The staff are always friendly and helpful and the facility is very clean and well maintained. Will definitely be going back.

This was our very first visit to OnCommand for our little guy's grooming and we were very impressed. They did a great job at making us and him at ease as soon as we walked in the door. The cut was perfect for what he needed before winter hits Reno. He was happy when we picked him up and they only took a couple of hours for the full-service groom. We will definitely be back for all of his future grooming needs.

I dropped off my English Cream Golden Angel for boarding this past weekend at the Reno location. Cece and the staff were wonderful and took excellent care of Angel when I was out of town. We also booked her for Thanksgiving and Christmas boarding. Thank you ladies for being so kind, helpful and for taking such good care of her!

Placed our dog in the care of those at this facility and was extremely disappointed with the quality of service. She boarded there for four days. When we returned to pick her up, there were scars under her nose that no one could explain. We noticed she was being very timid as if she was afraid of us. We tried letting her adjust to being back home.

About an hour later, she fainted and we had to rush her to the vet. After calling the facility to ask how she'd been while in their care, they could not tell us anything. I asked to speak with the manager; he was not available. We had to call back two days straight before he spoke with us. He had the worst customer service. He would not let me speak without talking over me.

When he finally did decide that he'd look at the cameras, we were informed that there are cameras in every room EXCEPT the room where our puppy was. coincidentally. That was it. He gave us nothing else. No answers, no explanation, no real apology. I honestly just want to forget the entire experience.

09/20/21: OUR DOG WAS UNDERFED AND CAME HOME SICK. This was only our 2nd time using this kennel after it was recommended by some friends. We are very concerned with our most recent visit. We prepared exactly one ziploc bag per meal. We assumed everything was OK and and didn't unpack her "kennel-bag" until we got home when we found the extra food.

We called and asked to verify our dog's feeding notes: they have notes in their system stating our dog gets 2 meals a day and each bag equals one meal, we provided 6 bags. When we picked up our little girl today, we found 2 extra bags of food, MEANING THEY DID NOT FEED OUR DOG 2 OF HER MEALS! On top of that, she has been sneezing, coughing, and runny nose since we got her. So now we're monitoring her to make sure we don't need to rush her to the vet. NEVER boarding our dog with them, NEVER recommending them.

This is our pup's other home. away from home. Staff is phenomenal! More specifically, Sierra. Her personality is the main reason I take my dog there when we're away. I know I can depend on On Command to take care of our pup.

Our puppy was here for 7 days (away from home for the 1st time at 6 months old) and he had a blast. The staff was so kind, super responsive and treated our puppy like he was their own. He was well taken care of, played a ton and had a nice fresh bath right before pickup. Definitely take your dog here, great service and even better.a peace of mind. We are signing him up for daycare so he can have doggie play dates! Thank you to the staff at On Command!

I actually live about 30 seconds away from the on command on Moana, but unfortunately, they have a waiting list! So I called Sparks and they told me their manager would go ahead and call me back with an evaluation appointment. I waited the next day and did not hear from anyone so I decided to go ahead and call them when I got off work. The manager notified me that she had been super busy and she's sorry, which I can understand.

They got an appointment for my puppy Louie the following Monday. Walked in and there were a few other dogs in there. Everything was very clean and well established. I just received a report card that was filled with wonderful things. If you're dog is uneasy and unsure like my puppy is they take the time to make sure their comfortable and going at their own pace! I am boarding him on April 30-May 2 so we will see how that goes! Will update everyone.

I started training classes at the Sparks location for my two pups with LeAna earlier this year. She has made such a difference for my barky, overexcited Aussie! (My boys adore her, she takes the time to say hello and give belly rubs every time they have a class. They look at her with pure love lol) She has been kind, patient and you can tell she and the team there genuinely love dogs.

The daycare evaluation report cards are so personalized and fun! Their classes are great, daycare is fabulous for the dogs and LeAna is one of the best dog trainers I have met. I highly recommend them!

After spending a great deal of time and money to sign our pup for training classes, we were 'treated' to a very small room with too many dogs and handlers in it. We also had the joy of a head trainer who was very full off herself, spoke extremely quickly and treated the handlers (daddies & mommies) with little respect. She did have an assistant but he never spoke or was allowed to speak.

He must have been her lap dog. Our dog is very none aggressive to other animals and twice during the class the same dog was aggressive both vocally and physically. The dog was not removed from the class. Besides the fact we love our baby girl, she is a Registered Papered $2000+ dog. We expected and they presented both verbally and visually on their website that they had Professional Trainers and a Professional Facility to train in. Not so.we stuck it out till the second to the last session and then called it done.

My Newfoundland went through the 5 day boot camp, a service I never thought I would need, or want. I had worked most of my adult life training dogs for enforcement, and military, serving with some of the greatest trainers in the country. In my active days I racked up quite a few CDX, UD and Personal Protection titles. I totally forgot about the aging process when purchasing the latest puppy.

He is my fifth Newfoundland, second male, so I get they are rowdy, mouthy puppies, I had forgotten I was old ( 75 ). At ten months and 125 pounds, he began to overwhelm me. As a retired trainer, I knew the urgency of not letting him get the upper hand. I also knew a " cookie tosser" was not going to cut it for this guy :) I remembered meeting Barry at County Commission meetings and looked him up, if he cared about the law enough to go to boring meetings, I felt like I could trust him with my guy.

The saying goes that Doctors make horrid patients, I guess the same could be said of training for a retired dog trainer. I didn't like e-collars, the hand commands were wrong, I even said once to my husband, " Gosh, if I were my client, I would fire me" I can only say that e-collar did help to bring the dog back into focus, and he now responds without it.

The e-collar is not a lifetime deal unless the owner makes that decision. Once the dog is calmed down enough to understand the commands, if the owner does follow through, you can walk the dog just fine with a training collar. He goes for walks twice a day, traverses busy stores, even the veterinarian office. I am very grateful that the trainers at On Command listened to my input, and explained their protocol and how I could make that work with what training I had already done with him. Was it expensive?

Not having a well trained dog is expensive, nuff said. This is a litigious society, your dog knocks a person over or breaks skin at a groomer, you will find the training is reasonable after all. He was also groomed nicely, so I know all aspects of the business worked well for my needs

We are very proud of all they do and mention them every week on Military Matters and other talk shows for America Matters Media! Eddie Floyd, Founder 775-384-4444

I've been using On Command Dogs training for about 2 yrs now. I raise Dobermans and when you have more than 1 in the household, things can get tricky. Courtney as my dogs trainer is magical with her experience teaching and improving dog behaviors and also teaching pet owners new ways or correcting some ways that did not work with their dogs. I continue to sign up with training at On Command Dogs even though it is an hour drive time learning new methods, and techniques making our dogs live in a happier home.

The board and train method really gave the big boost in obedience with younger dogs and guidance as they grow. Keep growing the business. Would like to see more advance in many different training skills for dogs to learn. Big thumbs up!

I am so proud of how far Kona has come in her recent months with On Command. We started training at On Command when she was about 5 months. She had a slow start and we never thought we would get her to walk appropriately on the leash. She is very strong and a bad puller. My husband and I are runners and we thought we would never be able to take her on runs with us. Well, recently we started boarding Kona at On Command with play during the day and some training refreshers focused on leash pulling.

It has worked wonders. When she comes home she is focused, very calm, and obedient. We went on a run this morning and other than initial pulling when we got started and a few stops to smell bushes, she never got more than a foot in front of me. We will keep bringing her in for daycare and training with the awesome team at On Command!

I have to say that On Command has made my dog, Hurley, better in every way. We rescued him two years ago and he was young and a handful. We have taken almost every training they offer (Dog Training 101/102, rattlesnake avoidance (they use real rattlesnakes), and agility). With each session Hurley has gotten better under pure voice/whistle commands and i'm very comfortable having him off leash. I've also been able to use their daycare and boarding.

Both are excellent and when you board and have done some training, they will even offer to provide extra training time with your dog while you are away enjoying your vacation. All the trainers are very good with all sizes of dogs and can work magic in under an hour training session. I'd recommend you seek out Courtney and Marilyn to assist you with what training your dog may need. Great job, On Command! Thanks for showing me how to have Hurley be a happier and disciplined dog.

Every one of our dogs has been through On Commands training programs. From beginner classes to advanced. Every one of them obey hand commands without hesitation. This has defused some potentially bad situations in dog parks when other dogs are not controlled. This is a full service facility offering boarding, training, and grooming. We've used all of the above and every service is excellent.

On Command is the only facility we trust with our furry companions. The staff is kind, respect the love we have for our companions, and treat them like their own. On Command is the only facility we use and recommend to family and friends. We don't worry about leaving our dogs over night because there is someone there 24/7, which is comforting to us. They're not left alone and someone is there in case of emergency. If you haven't been to On Command go take a tour of the facility! It's impressive! Thank you Barry, Tracey, and crew!

We have been taking Atticus and Brownie to Barry and Tracy for 5 years. It is like having family watch our pups. All staff are wonderful! The training has been so good for our dogs. We use On Command approximately once a month and wouldn't think of going anywhere else. We love you guys!

I take my doodle for grooming by Jamie. She does a great job and I give her 5 stars. She takes 3-5 hours to groom him and a pointer I have. We have been going there since before they moved to their location on Greg St. Today they charged me a dog day care fee because my dogs were there for a few extra hours. They had never done this before and did not tell me they were going to start doing this. Also, my dogs were not in the day care where they got to play with other dogs.

They spend most of that time with the groomer. I could understand if they had given me a notice that they were going to do this. I love Jamie and how she grooms my doodle but will be looking for a new place. The grooming is expensive and I felt that this covered the time they were there, until I could pick them up. This is an update. I decided I would try On Command for another grooming. Jamie told me the owners want me to take down my above review if I want to bring my dogs back to her.

I told her that I would be happy to make an addendum provided they agreed not to add on or increase their fees without notice. They put her in the position of having to ask me to do this when they were not even willing to discuss it directly with me. It brings words like "unethical" and "disrespectful" to mind. If Jamie moves to another business, I would be happy to have her groom my dogs again.

I am so happy my dog and I found On Command! My little one started her training program with OC at 1 year 11 months. Why this long? Because we had used a different training program first. I had her in Petsmart training which is very treat/clicker based but it didnt' stick. The classes at OC are SO much different and she is responding so well to them. I've never seen my dog do a better sit/stay/heel then since she's had this class.

The owners at OC attend the class if not run it themselves which I find really refreshing. Their facility is beautiful and CLEAN and my dog is always happy to go there. We haven't used their boarding services yet but plan to soon! Pippa got her first groom today and looks wonderful- they even put a little bandana on her! I'm really happy that I've found a boarding/grooming/training company that I love this much for my dog. As soon as we're done with class 1 we're going to enroll in class 2 because we're having so much fun!

It's the best boarding and training in Reno! My pup loves it here and shakes with excitement whenever we pull in! I put her through the 8 day obedience training and I couldn't be happier with the results. They use training collars which don't hurt the dog as it's used for corrections not choking. The difference is amazing and it provides a platform to continue training in the future. Courtney was personable and professional as she showed me how to communicate with my dog.

She answered all of my questions and my pup loves her. I also boarded her with them for a week and it was another great experience. She came back happy and clean and worn out. You can tell they really care about the dogs and their well being. I could tell she was pampered because all of the staff came out to say goodbye to her and said she was a blast. If you're looking for quality training, boarding or grooming at a fair price, look no further. 5 stars is not enough!