Bend Pet Express

Very helpful employee. I picked up food items in a lovely bag for our kitten we had just adopted. I had a certificate for free items from DCHS. Thank you

Great local resource for pet supplies. They are clean, friendly, and there is a good selection of dog food & treats that are difficult to find elsewhere in town. I have been working with my vet through trial and error for the past few years to find the right mix of foods to satiate my cat's insatiable appetite and decided it was time to try a mixture of raw with his Purina Pro Plan. This is the only place that I have found it easy to find a variety of premade raw & dehydrated cat food. Thankful for this place!

Very nice facility but incredibly frustrating that it's so hard to get a hold of them to schedule a U-Wash. Even more frustrating when you call the attached store and they say the Dog Wash is a separate business and act like they can't walk over and check availability. I have NEVER had an issue getting someone to answer the phone at Muddy Paws Bathhouse. The positive is Bend Pet Express is more reasonably priced.

Bend Pet Express is easy to get to, the store is very open inside, and they seem to have a pretty good selection. I didn't spend a lot of time looking through the store, but I definitely was able to find what I was looking for pretty quickly. Staff was pleasant and friendly.

The gal's at the doggy wash are fabulous. My boy has never and will never go anywhere else. We love Sarah

I would first like to start off by saying I am by no means giving the store and all its employees 1 star. I've always had a great experience going in but this past time was most definitely not what it was. I decided to stop in for a couple of things with the dog that I'm currently sitting. She is about a year old and still a bit leery of strangers.

She's super friendly once she gets to know you but likes to set her boundaries with a simple warning bark if someone gets too close. No lunging or anything aggressive like that. One of the employees, Liss, comes up and lets her sniff her hand. She sniffs it then turns away, obviously done with this interaction but Liss steps close and is basically hovering over her.

She gives her warning bark and I redirect her attention to me and make her sit which I then reward her for. As she walks back to her desk, Liss says "So you're rewarding her for barking at someone. Nice." in a pretty demeaning tone. I decide to just walk away and go about my shopping so I can just leave. Some time later she comes back out and walk over to me and says "I hope it doesn't seem like I'm picking at you.

I'm sure you'll get the hang of it soon." Again with a pretty negative tone and walks away. Instead of apologizing and realizing she was not respecting the dogs boundaries, she gets snide with me and has absolutely no filter. I've never been spoken to like this by any employee at any place I've been to and would never speak to someone like this. This was a very shocking and frustrating experience.

Good selection of high quality products. out of a lot, but that is due to supply issues which i totally understand. the customer service is lacking though. they were not well informed or willing to help me figure out how long the bag of $47 food would last me. not very pleased with their attitude.

Great customer service and options. Staff is super sweet. Great dog wash! Only thing I would critique would be to label the shampoos, conditioners, etc; just incase if I want to try or use something else. Also kind of wish there was some music playing in the dog wash room.

The helpful staff fitted my pet with the best fitting flotation device so I could be assured of his safety when we are paddle boarding. The Ruff Wear vest cost a little more than I was planning on spending however my dog is comfortable and I can easily pluck him from the water. Because of the life vests good design he can easily walk and swim in it. I shop at Pet Express because they are friendly, knowledgeable and have good products.

I have been here three times within the last four months and they never have what I need. The customer service is lacking also. I like to support local, but having to interrupt employees that are hanging out up front talking to ask a question is annoying.

I have been a loyal customer for 5 years but not anymore. Their customer service has gone down hill & I have seen & heard unprofessional talk from people who work here. An incident happened in the parking lot where my puppies were spooked by a German Shepard left alone in the car. The Shepard was not just barking but lunging to want to attack my puppies. Puppies freak out, got wrapped up around my legs almost tripping me.

I tried very hard to tell them to calm down & the discipline to get one of the oldest dogs attention was to get my leash to smack her butt. No beat her. One smack not hard enough to hurt just attention. 3 employees saw PART of what happened & the Bath/Store manager chatted with me. The only one who came to my rescue was a customer leaving the store who was gracious enough to walk my younger pup to the bath area.

I was not criticized but belittled that I got very angry when the comment was. If you need to regime your dogs because they are too much for you, we have employees here that will take them! What?! Are you kidding me! I have changed my training techniques that is now working wonders but any sweet dog would get spooked by an aggressive dog. NOT one employee came to my rescue & that bad experience left a huge bad experience.

I was going to write a letter to the owner but I also heard that would go on deaf ears. I lost a dog last year, and my two senior dogs have been reacting to a situation each time they go to get a bath. There is something in that environment that is causing a scared behavior from them & I get a "chat" each time. They don't do this at home! So going to a different place or doing it myself. Dogs should be leaving happy not scared. Never again. My instincts are pretty right on!

Staff was very knowledgeable and helpful. Went in looking for treats for a friends dog and was in and out within a few minutes, even during this crazy covid time.

Changing my review to three stars as the east side location gave great customer service compared to the west side. West side wouldn't accept my return because it wasn't " re-sellable". If only both locations were on the same page I wouldn't have to drive all the way to the East side to return. Took it to the East side and they took it right away! Thanks y'all!

Bend Pet Express is not the largest pet store in town but it's become my favorite since I found it stocks the brand of chow my furkids like at a not unreasonable price. The bonus is the staff, who as a group are some of the friendliest and helpful folks around.

An employee of our dog friendly hotel recommended we walk to Bend Pet Express to check it out. I was pleasantly surprised by how nice of a pet store Bend Pet Express was. I wish we had one locally where we live. The employees were very kind and welcoming by feeding our dog treats as we entered. As we exited they sent us on our way with samples. We ended up purchasing a unique pet item. When we return to the Bend area we will make sure to drop in for a visit.

Super knowledgeable people, best selection of quality supplies and fun for our dog too. Why go anywhere else?

Nice folks over here. Buying CBD oil for my epileptic canine and they are pretty knowledgeable about it. Eastside location has a doggie wash too.

We stopped in here to get some treats for our puppy and a toy. The staff were extremely friendly and helpful. The selection was really great and we found just what we were looking for. We also realized that the food prices here are far less than what we pay thru chewy.com and our local pet store. We will be stocking up for the drive back home.

I love this shop. The people are always friendly and helpful and they have a nice selection. Awesome local place! It bothers me that the one bad review on here is someone who had trouble getting through on the phone, not someone who actual knows the shop.

Tried calling Pet Express Bend OR, message says for Westside locations press two I did got noting. Dialed back chose one for Eastside locations got "Ben the dog" who promissed to put me in touch with floor people by dialing one then I was asked to leave a message. Unbelievably poor telephone service I am a business owner, with response like this I would be long gone

I frequent bend pet express and have always liked it but recently I was so impressed with their service while picking out a life jacket for my pup. I have a bulldog who is oddly shaped. Huge chest tiny waist. Finding things to fit him properly is always a challenge. The girls there were amazing, they helped me try on different ones and let me know how they were supposed to fit in order to keep him afloat. We left with a great ruffwear life jacket and couldn't have asked for better customer service.

I love Bend Pet Express, like to patronize locally owned businesses (not chains) and the employees have helped me with 3 dogs since 2001, since I was a new pet parent. I also appreciate that they support our local humane society by sponsoring holiday photography for our furry loved ones. My 2 yr old Cocker just had his first color pix on 2/13/16!

Awesome people and truly care about the wellness of our pets! Very willing to help us choose what's right for my pets and what's best for them. Great variety and can order just about anything they don't have in store and have it shipped there for you!

Right when you walk in, you are greeted with a "Hello, can I help you?". I am new to Bend and I give my dog raw food that is made in California. Its a smaller company and I would had thought they wouldn't carry it. They didn't carry it but they did offer to order it for me. I believe they place there order on Monday and get shipments on Friday(i think). I love that Bend Pet Express is so accommodating. Thats why I keep going back. Thank You!

The highest quality of products. Knowledgable staff and helpful, engaging. Great variety for a store with a fairly small footprint. Pricey. Good newS is that 10th bag of dog/cat food is free. Rewards programs are great, especially when our dog food costs $65. If there is something you want, but dont see it, they are happy to order it for you. Cheaper stuff to be found, but shopping local for a bit more is worth it.

Went in to buy boots for our standard poodle. Didn't know what to get. Staff person spent a great deal of time to be sure we got the right boots and the right size. She put a pairx2 we all had great laugh as he hated them soon he was ok. We walked in the snow today and the boots were great protecting his feet. Loved the store and will not go anywhere else for pet products

Always a good choice to buy your pet food and other pet items like toys, collars, beds, and snacks. Of course they are super dog friendly so bring your pooch with you b/c this is their store to shop. My dog loves picking out her own bed and chewy bones. They have a great selection of high quality dog and cat food. The staff is friendly, very knowledgeable, and they truly love animals.

Just say, "NO" to chain pet food stores and stop in to Bend Pet Express. The staff is friendly and knowledgeable. You won't find an employee reading you information off the back of the bag when you have questions about nutrition. High quality brands include Innova, California Naturals, Orijen/Arcana, etc. They also keep a purchase punchcard, buy so many, and get one free. Basically, shopping here reminds me why I shop local. Great Service. Great Staff. Every time!