Dirty Dog Self Serve Dog Wash - North

This is the third time at this location, first two times I would give them 4 stars. But this last time they cut all the parts I specified not to. I said do not cut her tail, ears or pads on feet. They said, yes we read the notes. Well, they cut all of them, probably a years worth of ear hair growth gone, which is the most adorable part of my days breed.

Chance did an amazing job grooming our Cooper (sheep dog)! Cooper is about 45 lb and they did all the things. Wash, dry, groom, nails, and everything! We are very impressed and look forward to coming back! Services quick and friendly. Pricing was fair. Overall we had a great experience and Cooper looks good.

Seems service is very rude. Have contacted several times via email and phone per website instructions but no response, despite the fact that vm says she is taking on new cat clients but not dogs. Have read enough reviews to see this is a pattern.

Went here to use the self service and after ringing the bell several times someone came over from the boarding side to say the self service was closed even though it was during open hours. The boarding side looked like a run down, crammed shelter with dogs all in cages going crazy. I would never leave my dog here or come again.

I brought my long haired cat in for a much needed grooming. She had mats and her coat was oily. I could not have done it myself so I brought her to Jeana's. It's been a month since my cat got groomed and I still notice how clean she is. The groom costed $120. She smelled amazing, nails clipped, had all her mats removed, and was shaved around her butt to keep her clean. Jeana did an amazing job, my cat is happier and so am I.

Just got my cat (Max) back and what a wonderful, knowledgeable, caring and skilled groomer! Jeana was very thorough and went the extra mile to bring up possible issues and also explain what she did and why. The premises is clean and cat friendly. HiGHLY RECOMMENDED. We have gone to 2 other local and 1 not really local to have Max cleaned up, and Jeana (by a long shot) is the best!

If you are looking for a dependable, professional groomer this is unfortunately not the place. I have been giving my business to Jeana for a year and my dog knowingly has minor reactive issues, that Jeana consistently would remind me I should train him better for. As a dog owner, you know your dog is everything to you, and you'd like for your groomer to be respectful and professional, to understand the needs of your dogs, as we pay good money as customers. Jeana refused to take my dog after loyally coming to her business, when she failed to keep an appt or let us know due to snow conditions she wouldn't be open that day. Then, when we tried to reschedule, she thought we were "upset with her" and didn't want to keep our dog's schedule with her, and that we should look elsewhere for grooming needs.

It's really disappointing to see people treat another like this, and I highly recommend you think through where you are taking your dogs and cats for grooming services etc. Businesses too often take advantage of your kindness and don't realize what good customer service is anymore.

First visit to Jeana's Salon! She handled my cat beautifully and I am excited to finally have a consistent and knowledgeable groomer for my little fluffball.

You NEVER know what you're going to get. Sometimes, upon picking my dog up, he's well groomed. Sometimes they've shaved his entire body, including the top of his head, which looks quite odd on a furry dog, and most importantly, do not let a guy named Jackie groom your dog. Twice, he shaved my dog so close she had to be taken to the Veterinarian for skin burn meds.

I spent $96 on grooming and $204 for a Veterinarian visit and meds to apply for two weeks. If you aren't picky and just want your dog bathed, nails trimmed, and clipped, any of the female groomers are capable of getting your dog back to you in better condition than when you left them. I keep going back.

They were friendly and talked to my dog like he was their own Service was fast and my dog looked fabulous

Kitty is happy and gorgeous. Her baby blue eyes have had a blueberry facial and long nails trimmed and clean. Mommie is very happy.

I went here because I wanted to get rid of my dog's blowout shedding. I booked an appointment with the groomers to get her deshedded, normal bathing stuff, and her nails done. After I picked her up, I brushed her fur with my hand and there was a large amount of shedding. I tried in a different place and even more. I asked the front if they even did the deshedding process and she said yes and when I showed her the hair, she wrote a note to have the groomer to call me the following morning.

When I got my dog in the car, I noticed an awful smell and I realized it was whatever they put on her. It was so bad that later that evening, I had to give her another bath just to try to get rid of it. I never received a call back and when I tried to call them to discuss it, I was told I'd have to wait for a groomer. I'm not sure what the self service grooming area is like, but if you're looking for a groomer, I'd highly suggest looking elsewhere.

I have been bringing my little Coton de Tulear, Nella, to Jeana's Dirty Dog Salon for about 3 years now, and am very happy with my experience there. Jeana has a very busy business so I have my dog scheduled for grooming every 6 weeks which works well for both of us. The Coton de Tulear breed has very fine hair which feels like soft cotton and most groomers know that it matts easily and makes grooming extremely difficult.

But Jeana has never complained and always does an excellent job even when my little Nella is particularly "messy". I think Jeana does a particular good job on Nella's face, but all in all Nella always looks good after being groomed. I also need to put in good words for Madelina who works tirelessly in Jeana's busy Grooming Salon and does a wonderful job. She is kind, accessible, communicates well and is very good with Nella.

I bring my Himalayan cat here for bathing, grooming and a lions cut. This breed has a double coat which makes grooming hard work especially if you have a cat that hates being brushed. I found Jeana a couple of years ago on google and have been coming here every since. She and her staff are brilliant. My cat Queenie is not easy to deal with. She gets matted and she hates anyone touching her belly or getting her nails clipped.

She gets really stressed out but they are so patient with her and I really appreciate that. I highly recommend them. They are affordable and friendly and they do an amazing job! Queenie always looks fabulous after her spa day. I couldn't be happier. Check them out! And thank you so much Jeana for taking such great care of Queenie every time.

My pup looked like a princess after her wash/cut. Nikki is an awesome groomer. Will come again!

We came in today to utilize the self serve bath and I was so relieved of this service. We are visiting and we spent a lot of time outside and I was dreading going home and giving my dog a bath in the tub. We were in and out all within a half hour and the staff were SUPER friendly, pleasant and helpful. I wish we lived in the area because I'd come back. Our dog is 60lbs and to use the bath with shampoo/conditioner and towels, ear cleaner and comb included it was ~$18

We LOVE Dirty Dog! The groomers here are excellent, I am so sad to see a few negative reviews here in a row, because that hasn't been my experience over the past 2 years since coming here. I have had different groomers each time, and everything worked out swell! We have very difficult and particular grooming needs for our large breed Bernese Mountain Dog and our Great Pyrenees - every time I take them in I communicate exactly what I want to have done/styled - and my dogs have are returned in show dog shape! Grooming our dogs are TOUGH - double undercoats, whitening needs, specific fur fade trimming needs around the haunches/chest/ears/tail, paws that need fur to land in Clydesdale splayed fashion, nails that are difficult to trim - especially with a Great Pyrenees' double dew claws.

Every time, my dogs have come back in excellent shape with happy attitudes! My husband is always impressed with their grooming too, we love Dirty Dog. This place has no attitude or frills, but they know their grooming stuff. Very kind staff and excellent communication booking and coming into and out of appointments via text and email.

Ive taken my dog(s) to Jeanas for 20 years and the customer service, high quality grooming, and dog advice have always been top notch. Seriously! There is a difference no matter how cute and clean your dog might look post groomer. Jeana knows breeds and temperaments of dogs and cats like no other! Her assistant Magdaleana is fantastic.

We took our Shih tzu puppy for grooming. This was his second visit. When we picked him up after grooming, we saw scratches/wounds due to grooming trimmer on his belly. When asked about it they told us, he already had those scratches before grooming, which was totally false. My dog seems to be licking his wounds a lot. Very disappointed with the service and denial of the mistake. Not planning to Dirty Dog Grooming again.

Never again will I waste good money here. I dropped off my dog at 9:30am & was told I would hear from them around 1pm. By 2pm, I called and was told they were really busy and she wouldn't be ready for a another few hours. I then get a text 25 minutes later saying to pick her up. Get there, pay (with a 25% tip) without seeing her & took her straight to the car bc frankly there was nowhere to actually inspect her. Got her home & her coat was completely choppy & uneven, she still had matted fur under her ear, she didn't even smell like she'd been bathed, and she was acting really lethargic.

I called to discuss everything & inquire why she would be acting so off but got VM & nobody bothered to return my calls. Why would they? They got their $ for a crummy job. My guess is that in the 25 minutes between my call & their text, someone rushed with clippers & didn't bother with the full grooming I paid for. Groomer friends of mine from another state were appalled at the photos I posted online.

Guess I'm going to have to wait for it to grow out some & then shell out more $ to have it fixed. I have 3 other dogs I was looking to get groomed but there's no way it'll be at Dirty Dog.

I brought my 2 cats in for grooming and had a great experience! Jeana taught me how to properly comb my new Siberian because no matter what I tried I could never get any hair off of her when I brushed her. She got a great lion cut and is so much happier now that she can move without all that extra fluff! My other cat is short haired and he had a good time getting his bath and nails cut. Jeana really cares about the cats and takes the time to do the job properly without too much stress on them. Thank you!

Very disappointed by the service at the Lamar St Dirty Dog. Our pup was booked in for an 8am bath and groom and we were told upon arrival that the appointment was canceled. After waiting 2 weeks for an open appointment only to be canceled upon with no warning, no sympathy or any attempt to reschedule, it left a bad taste in our mouths. Unfortunately, we still have a Dirty Dog :

I brought my dog in to be boarded for 7 days. She is a doodle so she gets matted fur very easily, especially when she's playing and rolling around with other dogs. I clicked online to have her brushed, and I specifically asked the women at the desk when I dropped her off if she could be watched, washed and brushed because her fur gets matted.

They said it wouldn't be a problem and they will take care of it. The morning of the day I was supposed to pick my dog up I got a call saying her fur was way to matted and it had to be completely shaved. I did not want it shaved what so ever and I expressed this to them when I dropped her off. They did not watch my dogs' fur like I asked, they were not paying attention to the matts that were growing over the 7 days she was there and they shaved her down to her literal skin.

On top of all that, the shaving was uneven and look butchered. I had to pay over $100 for a full grooming and shaving when I just needed her brushed! It was ridiculous and unfortunately made the experience a very negative one for me.

2 times now I've been turned down by this place. The first time I semi understand it was like 7 minutes to closing, place still has a few self grooming their dogs. Told me no too late. Umm takes all of 10 minutes to wash my dog. Second time was today, I had a boarding place fall through and asked about boarding, my dog is fully vaccinated, super awesome and has been boarded a few times. He's 4.

Friendly as all hell, the girl said they needed to interview my dog because no one is there at night to be with them, There is at least 5 places on S, Lamar to board my dog including his animal hospital Bluebonnet. Thought I'd give them s chance. Nope! I will stick with Barking Hound and friend. Oh and Petco in westlake for grooming! Thanks but no thanks dirty dog

Specially asked that my dog's face be cleaned up from the butcher job I did at home with scissors. Wasn't touched. This after keeping him there longer than 5 hrs. and paying before he was brought out from the back. Asked to speak with the groomer - was told she was busy with another dog. Poor pup - not going back there again

Horrible service. Sadly, I used to love this place! My original groomer is amazing, don't get me wrong, but due to circumstances I landed with a new groomer. To start; my original groomer had a family emergency so they had rescheduled me last minute (which is totally fine). I was forced to come in on a weekday, which can be difficult if you work during normal business hours.

I informed the groomer I could not pick my dog up at the specific time she gave me - only before. I pick up my dog and go home to find out ALL of his nails were cut incredibly short, bleeding, and cracked. As a dog groomer, you should know the proper length. because I too cut my dogs nails. No one mentioned to me he was bleeding when I had picked up my dog. Alarmed, I call and I was told that my dog wasn't bleeding when he was there.

I received no apology, just snide attitude and a chuckle. After demanding to have a manager call me, to sort this out. well, a manager never called. The groomer called and stated my dog chewed on his nails maybe (?) and she'd give him bath for free. O, you're too too kind. Not to mention she kept reminding me she did me a favor by not charging me express service.

Keep in mind my appointment was changed last minute by the company, not myself. The point of the matter is we as dog owners put our fluffy loved ones in your hands to be treated with care, not mistreated. This company lacks respect for dog owners and simple decency towards our fluffy companions. I will never bring my business to this company again; shame because it was local.

Great job cleaning up my dirty dog! My little Westin/Maltese dog was looking a little shabby but we brought him over to Dirty Dog for a scrub down. Bear the Dog got a haircut, nails trimmed and a bath for a good price. He seemed really happy and playful after his grooming and proud of his sharp new dooo. Sometimes he's a little sulky after a cut but not today!

I am very disappointed with my experience with Dirty Dog on South Lamar. I went on a 4 day trip to visit family during Thanksgiving weekend. Before I left for my trip, I stopped into Dirty Dog to check out the facility, talk to staff, and take my dog for the evaluation. The evaluation went great and I was told that my dog was welcome to return any time.

I made sure to let the staff know that my dog has some issues with anxiety and may not eat and was assured by the staff that they were completely capable of handling any issues that may arise. They told me that they would add chicken stock and/or other high value treats to her food to encourage her to eat and I felt like I was leaving my dog in good hands.

Since my initial experience was really nice, I decided to board her there during my trip. Per their intake paperwork, I left contact information for not one, two, or three - but four emergency contacts who would readily have picked my dog up if anything was going awry. I signed the paperwork, of which I strongly encourage you to read the fine print, and departed for my trip.

I assumed that everything was going just fine because none of my emergency contacts, nor myself received a phone call over the holiday weekend. I came back to Dirty Dog to be informed that my dog was no longer welcome at their establishment. When they brought her out to me she was noticeably thinner which is quite a big deal because she is naturally petit as she was the runt of the litter.

They returned half of the food I had left for her, meaning that she was likely eating less than half of her daily meals. This is why I'm so upset. If things were so bad that she isn't allowed to return, why weren't they bad enough for the staff to call me so that I could ask one of my emergency contacts to go get her? At what point does Dirty Dog call owners?

What constitutes an emergency in their practices? Their kennels are just 4 wooden walls with no windows which have the potential to be highly stressful for dogs. In my dog's case, it was an incredibly stressful situation and she scratched up the wood in an effort to escape. Why wouldn't they move her into a wire kennel where the danger of splinters or ingesting wood would be a non issue?

The last thing that irritated me was that I picked her up after noon and was charged full-price for a half-day of daycare which was not made clear in the paperwork, is not listed on their website (believe me, I checked), and was not told to me before I left. I spoke to the manager and was informed that the half-day fee for late checkout is in the aforementioned fine print in their boarding paperwork.

The fee was eventually waived after I complained, but it wasn't waived due to their negligence while caring for my dog, it was waived because I complained and they lost my paperwork. Even if my dog hadn't been banned, I would never take my dog back to Dirty Dog and I encourage you to avoid giving them your business.