City Pooch

I love Melissa (the owner) and her staff so much! I have a French bulldog who always smells like corn (LOL) and he always leaves here looking and smelling so clean. They use natural products, and offer a cute little selection of natural treats that I always buy on my way out. Would highly recommend!

Excellent dog groomers, great service and not to mention a happy clean dog

Three years ago this place was so last friday I took my Cocker for a Short Cocker Cut. After 5 hours i could not recognize her. The present Management and Staff are the rudest people i have ever met. She was chopped like a brum. No apologies No Concern for my baby or for me. Complete nightmare. Please never Ever Take You Babies to this Nasty Dirty Place. Located in Miami.

Very happy with how my babies are treated. Customer service is excellent! Definitely recommend this place.

I recently started to take my puppy coco for haircuts. Shes a 10 month old cockapoo and she can be nervous/scared in these scenarios. They take care of her so much and do such a perfect job on her haircuts. She comes out fresh and happy! Highly recommend but definitely book 2-4 weeks in advanced to secure a spot, as they can be booked up fast!

Our puppy has been going to City Pooch for a couple months now and loves it! Sheri is amazing and so wonderful to our puppy! She is so great to work with and it feels so good to be able to drop him off with her and not have to worry! Cannot recommend her or city Pooch enough.

My girls have been going for years. I tried to replace City Pooch because I moved so far but nothing compares. I've been to other groomers and they always leave my girls half done or miss something that is vital to their grooming (like between their paws). It's a bit of a drive now and yes you have to schedule way in advance but all of it is work it when they hand over my babies.

My big girl has been battling an eye ulcer and they are always so careful and loving. Truly grateful for such a wonderful place. My dogs are my family and nobody treats them better.

Don't call if you are a new customer. I have been waiting for over a year for an appointment, and they say they are catching up with existing customers. Based on the business reviews they are great, but based on my experience, new customers are simply not welcomed. A year and a half is more than enough time to catch up, or at least balance the flow of new / existing customers. ------------------ Reply to owner: Thank you for your reply, I appreciate to know I am corresponding with ownership.

I am most definitely a civil, educated, and respectful person, and I am sorry you are understaffed. I am sorry this impacted your schedule & availability. As a business owner myself, I wish you thrive. Having said that, your insult does not change the fact that it is my right to share my experience with your service / or lack thereof. It has been over a year of wait, during which I called only twice to try my luck in having my dog groomed at your shop.

Never received a follow up call nor email. Do not confuse constructive observations with aggressiveness. Insulting me after I shared opinion says a lot, and I agree with your statement. We are not a good fit. I reiterate, it is my right to share the facts of our interactions, and also to remind you that reviews like mine are an opportunity to improve your services, and more importantly an opportunity to grow.

Overpriced and inconsistent. Called twice about knot removal and was told to come in. Made appointment and when got there was told that the appointment didn't include knot removal.3rd time this has happened. Additionally, you need to wait for days to get on their schedule so even more annoying that after waiting you don't even get the service you asked for.

They have to be pretty amazing since today is the 5th time they can't do my dog after I make an appointment I specifically ask she have knots, wait for a week come to the appointment and nobody can do my dog! I think they have poor customer service and im done with this place! Not recommended to anybody.

Yes, I will share. Recently my dear friend who goes out of her way to care for my dogs while I am out of town made an appointment for a Hair cut/grooming for My large dog. She confirmed with the receptionist that it was a cut, and not a bath. We waited a week + to get the hair cut, and my dog required it for a non - contagious skin infection she had diagnosed from my vet.

This was needed as to apply the medicated shampoo. So We were 100 % sure that we were bringing our pet in for a shave. When my friend arrived that day to CP, the receptionist said that she could only do a shampoo and that her groomer would not be in for a few weeks. The person at the counter was very rude and argumentative with my pet sitter stating she was wrong in believing it was a haircut.

We always in the past made appointments. And the first question from CP is cut or bath. So I can clearly state that City pooch was wrong on this matter, and their customer service screwed my pooch out of a Much needed cut. And in turn lost a long time customer. Hey CP. ATTENTION TO DETAIL IS VERY IMPORTANT! You need to work on this.

Place is expensive. Staff is not friendly or welcoming. My dog came back bleeding from a cut to his toe and got sick 2 days later.

City Pooch is the best place to get your puppy groomed. From the moment you walk in, Joanna makes you feel right at home. She is extremely helpful and knowledgeable. Monica did an awesome job on my maltipoo. I am very happy with the service and highly recommend!

This is something that I normally won't do but I have to today. I called up three days ago requesting an appointment for my pet Max and Was told that I would be contacted before the end of the day or perhaps the next with an appointment in the very near future. I also reminded them on how Max's genital area was burned during the last cut ( did not see it until after we came home ) and that I was requesting a discount.

The lady acknowledged it as it was written on the record Three days went by and no calls so I called today. The same lady told me that I wasn't called because the entire months of May and June were filled up with appointments and there was nothing available for Max until perhaps some time in July. I expressed my most sincere disappointment and told the lady (miss Joana) that i would write a bad review. Well, here it is. I'm really sorry about the turn of events as we have been very satisfied before. It's a shame.

First with Max's problem with his last cut we had to take him to the vet and she prescribe a two week cream treatment plus wearing a cone. The vet stayed that the burns came as a result of cutting in the area too closely with a machine that was too hot or had poor blades. And then lately with the inability to get an appointment after disclosing the information.

They were so good. Took my puppy here and she is usually a furry mess but when I picked her up she looked like the cutest teddy bear. Didn't look traumatized either. Definitely recommend.

Thank you City Pooch for making my papi look his best It was my first time the other day having him groomed!, I highly recommend this place. My little baby walked out of there looking like a poodle model. Staff friendly over by phone very communicative

Love how my pup is "spa-ed"! She looks & smells great! The ladies are courteous and answer all concerns! Very happy!

I've been bringing my five dogs to City Pooch for several years now. They are an excellent facility. The staff are kind, courteous and professional. Highly recommend.

Love love love what you guys did with my beautiful girl thanks again by getting rid of the matted hair she had behind her ears and for making her look and feel great!

The best grooming salon in town; they'll treat your fur friend as family. Never a long wait, perfect cut and the staff is amazing. Thank you guys, Koko loves you!

Our new fav groomer! Melissa is the BEST! We have a Bichon Frise & she always knows exactly how to cut her hair. She's very consistent & detailed oriented. The staff is very friendly. Highly recommend this place to take care of your fur baby's beauty needs!

I have been using this groomer for the last six years. They are incredible and do a fantastic job each and every time. They are very professional and it shows that they care for the animals they are grooming. I've tried a few other places when they're full and we always go back.

Your dog(s) will return perfectly groomed. Everything about this place is first class and you can expect an amazing experience. Thank You

Great grooming experience. The owner super understanding and made this experience easy for me and my dog Elmo! She understood what I wanted and the staff achieved it. They took the time to give me advice on how to continue keeping him looking good. Definitely return customer.

This is the best place for dog grooming and all your pet care needs. Melissa and her staff are so loving with our little Lupe. They are like family. I always feel comfortable leaving her there and knowing that she'll be treated with a lot of TLC. And every once in a while they do these really special things for us owners like the time I received a Mother's Day card with Lupe's footprint! Not only do they care about our pups but they also care about their customers.

Thank you City Pooch for making Poncho happy and clean This was my first time using their services and I'm so glad I did. I called after reading their yelp reviews and they were able to give me a same day appointment! The price was fair and I love the cute bandana. Poncho will definitely be back for all of his grooming needs in Miami.

I take my two yorkies here and really like how they cut their hair. The space is clean and open so you can see how the employees handle the pets while they are cleaning them. The staff members confirm with me how I would like their cuts, and give their own input if its a good idea/bad. I had gone to another grooming place, which I won't mention, and they had given one of my babies fleas. I've never had a problem with this place which is why I will continue to return. Small selection of retail for your pets too!