Good Shepherd Pet Services

Very professional company full of empathy. They delivered and went further when we were profoundly suffering.

My sweet dog passed away 2/16/22. Western Carolina Regional Animal Hospital. Thru them she was sent to Good Shepherd to be cremated. When I picked up her ashes, it was so precious. Beautiful hand carved wood box urn and her certificate with her date of death and certification that the ashes are indeed my pet's remains. I cried when I picked her up. It took 10 days to get her ashes back but I was informed that it can take that long. I'm very happy and pleased with Good Shepherd.

After saying goodbye to my 16 year old Jack Russell, I decided to have her cremated and returned to me through the veterinary practice. The next day I received a message from Good Shepherd informing me that they had received her remains and they were going to hold on to them for 24 hours in case I wanted to buy anything extra from them. Now I get that they are a business with a bottom line, but it was a really hard phone call to get 24 hours after losing Zipper and it sort of felt like they were holding her hostage waiting for me to give them more money.

It left me feeling angry and more depressed as I thought of her just stuck in their freezer waiting to see if I would shell out more cash. It was impersonal and gross and not the sort of thing that grieving pet parents should be subjexted to.

I had to put my boy down September 30th, 2020. This is the first time I have ever had to put a pet down, so didn't know what to expect in return. I have known others who used the same service and had no issues. I on the other hand, was given a Date Of Death certificate that originally was wrong. They did a reprint, but the reprinted card looks rushed, messy and smudged.

On top of that, others have gotten a clay paw print of their pet for the same service I requested and payed for and did not receive a clay paw print. Its needless to say this is very upsetting to me and will NOT be using their services again.

This was my first time using Good Shepherd personally, I work at a vet office that uses them regularly. A mistake was made but the way they handled it to make up for it was amazing. Chris went out of his way to apologize, bring flowers, and a card. It was the best way to show that they cared and to make up for what happened. I am very grateful for you guys.

Good Shepherd Pet Services in Concord is just terrible. Attached is the "paw print" they gave us to remember our sweet girl. I promise you it is worse in person. The paw print was barely pressed in and the clay was not even completely firm! You could still push into it! Her name and the hearts were barely visible too. The clay is so thin. We have another paw print for my bf's family dog and it is WAY better quality than this. We were so hurt and feel they disrespected the memory of our baby. We are already greiving; the least they could do was put in some effort and have some compassion.

My mother had a dog cremated at this facility. She requested that when she passed on she wanted the dog's ashes buried with hers. After her memorial service I opened the container-which was tightly glued shut, and it was empty! I contacted the facility and reported this. The owner denied any wrongdoing, and was rude and nasty. He accused that someone must have opened the container.

No one would have done this due to my mother's wishes. Furthermore the container was always in my possession, and as I said it was tightly glued shut. My mothet trusted the veterinarian and this facility, and she was charged for a service she nevet received, and no could offer any explanation where her precious Ginger ended up. I read a previous review that stated this facility makes alot of mistakes-although he insisted that nothing like this had ever happened before.

I'm not going to let this go. Since the owner refused to take any responsibility I will be taking further action There is no rest of the story. Good Sheperd is still refusing to accept responsibility. My mother did not do anything with the cremains because there weren't any. I opened the container to bury the ashes with my mother's and it was empty.

Of course my mother did not contact you-because she never opened the container. Common sense. The dog may have been cremated 10 years ago, but the container was not opened until after my mother had passed. That is the whole story

You all are absolutely wonderful the care, the professionalism, its unmatched. I am so grateful for the way you have handled my cherished babies, when it has come that time

They were so good to me and my dear Harley Rae who had passed away on July 6th at 9:40pm. I had her cremated by HERSELF because that was how she was. She was a Daddy's girl and passed away in his arms with us at her home. I carry her with me every day with the beautiful heart pendant I got that has a pinch of her ashes in it. We also got a paw print and a beautiful urn.

They treated me so wonderful. My husband is tough guy but this broke his heart. But they made things much easier. We have 3 other dogs 1 is older and I pray she has more time. Harley Rae was a chihuahua and only 14 years old. She had a tumor and heart problems. We had the best vet best medication. But it was too soon. I still cry in morning and every night at the time she passed. I pray this gets easier. I will never take her off only to have cleaned professional.

Staff at the location is not very polite and think they know everything. Search for a better let cremation service. this location makes a lot of mistakes. Please, don't deal with the 2 ladies in the office. horrible customer service

Left an automated voicemail message that our pet was ready. I was mortified at the lack of decorum and very thankful my children didn't get the voicemail. Really, is it too much to make a quick phone call. I mean even the auto dealership calls me when my car is done being serviced

If I could give 10 stars I would. Two days ago, I unfortunately had to lay my dog to rest at my vets office, holly tree animal hospital. Our family was completely heartbroken at our loss. I was so excited to receive a phone call today (after only two days) from my vet saying that my dog was ready to come home! I went straight to my vets office, and received a beautiful surprise.

My sweet fur baby was so lovingly taken care of. She was cremated with this company and Good Shepherd did an incredible job with her. Her box is beautiful, there was a lovely packet of information to help with our grief included in a beautiful bag with our dogs name printed on the front. I had to call the company right away and tell them thank you.

The sad thing is, when my own mother was cremated and her remains were delivered to me, she was placed in a small cheap plastic container. And I told Christine at Good Shepherd that I could not believe that they cared more for my pet than the company that cremated my own mother. I highly recommend trusting this company with your family for baby.

My beloved friend and companion of 14 years passed away April 30, 2017. Badger was my cat's name and I was devastated to see him pass away that night. It was a Sunday, and I took him to Carolina Veterinarian Specialists, Charlotte, at 7:30 am that morning. These wonderful people are open 24/7. They were very helpful and provided me the option of cremation through the Good Shepherd Pet Services.

I was able to pick out a special urn for him, as well as the option to get a clay mold of his paw print, and a lock of his fur. They were very compassionate and they did an absolute beautiful job. I also received a certification of authenticity. Thank you all for helping me through this very difficult time of loss. Having his asses near me and knowing he's back home is a comfort to me. I am sure other grieving "fur baby" parents feel this way too! So grateful to you all. Sincerely Conny Latta

Last week our Zoe passed and I used Good Shepherd Pet Services to handle her remains. I called basically incoherent with grief on Thur., and Colleen was very patient and kind. They were able to pick Zoe up the next day, and Monday her remains were back home. This is unfortunately the 4th time we have used Good Shepherd Svcs., but we have had as good an experience as possible with them considering the losses of our pets. Thank you

I can not tell you enough how much comfort Good Shepherd brought my in my time of need. Their service is unparalleled. They do everything they can to make a horrible time better. First, they were completely willing to let me watch every step of the process, something the other company would not allow me to do, which was a huge red flag to me. They were able to guarantee that it is my pet and they were so compassionate and professional the entire time!

They have beautiful urns and so many special ways to remember your pet. I would never take my pets anywhere else. They are more expensive than the competition, but that's because they are caring for your pets in a way that other pet cremation companies do not.