Paws To Heaven Pet Crematory

We were not asked if they could mail our baby home we would have gone picked her up Sending her through the mail like she was just a piece of something instead of our most precious family member we're not happy about that at all. Update. update to your response according to mount laurel animal hospital they have nothing to do on how we get our pet remains back. according to them its your policy to mail all remains to pet owner. pet remains cannot be picked up.

The staff at Paws to Heaven is caring and kind. My pet's cremains we delivered to my house in a beautiful box with a certificate. Thank you for taking care of my baby. It was a relief to have the his cremains delivered to my house, going back to the animal hospital that soon would've been too painful. Thank you for your kindness and compassion.

Thank you guys so much for making the passing of my sister family pet rabbit special. When I first called on a Sunday they answered the phone and was very kind. A guy came to my home within an hour to pick up my sister rabbit that had passed. We received the ashes back in two days. My sister rabbit meant the world to our whole family and we are all amazed with the service we received. We truly appreciate it, Thank you so much.

When I say I am in tears. My baby passed on Sunday and I was called to come get her ashes today. I knew I would be emotional because she's been apart of my family since I was 15 years old, but when I opened that box and saw this beautiful red wood box with a name plate that read "Chocolate" I cried. It was so beautiful. It literally broke me. The certificate of cremation and The Rainbow Bridge, really are beautiful touches. I'm still teary eyes. If I could post pictures I would. (Service through Philadelphia Animal Hospital) Beautiful job, well done and Thank you!

Keith is amazing. My baby malano passed away Thursday. Keith has been amazing with helping my family in this time. Constant communication. meet up from the vet was easy. Keith came out in a snow storm to delivery my baby back to my family after only one day. The price you cant beat, it's the cheapest I founded looking around for 2 weeks. I'm so grateful for them in the hardest time thank you!

Delaware Valley called to say I could pick up Harriet's ashes and to my surprise how beautifully done she was. She came back in a beautiful heavy wooden urn with her name on it plus a certificate and paw print. Thank you Delaware & Paws!

Have sent 7 kitties to Paws to Heaven through several veterinary practices since the first one passed in 2007. Just picked up our precious Mittens and they did a lovely job as always.

Update 12/9: the owner reached out and investigated to see what happened. I definitely appreciate the follow up and investigation - found there was miscommunication combined with the dreaded spam folder. While nothing can be undone, I truly hope these issues brought to light some solutions and I am confident that they will make sure this doesn't happen again to another client.

Thank you Paws to Heaven for taking these concerns seriously. ------------------------------------ I am really disappointed in this business. Thanksgiving weekend I lost my sidekick and fluff unexpectedly. I was in completed shock, but was told that the only decision I needed to make was 'do I want the ashes back' (of course I said yes) and that Paws to Heaven would be reaching out to me before the cremation, which would occur after the autopsy was complete.

I wanted to talk to Paws about getting her pawprints, because I've been wanting to get a tattoo of her prints, but hadn't done the ink prints because I thought I had more time with her. By middle of last week (around Dec 1st), I still hadn't heard anything from them. I tried calling, and then sent an email through their "contact us" link to ask if it wasn't too late to get her paw prints done.

Today (Dec 8, 2021), I received her ashes in the mail. No pawprints. No communication. Date of cremation noted as Dec 3, 2021. I am hurt, sad, angry, and frustrated. I will never have another chance to get her prints, and the lack of communication with them is completely unacceptable. I still haven't heard anything from them. Grieving pet parents - beware.

WE at the Forked River Animal Hospital have used Paws to Heaven for many years and have always had the best of service and compassion fro Paws. They are caring and professional, have always addressed any problems with out customers and if you are looking to have your pet privately cremated this is where you should take your fur baby. They take care and pride in what they do and your pet is returned to you in a beautiful mahogany box with a name plate.

I didn't receive all of my dog's ashes after her private cremation. how do i know? because i had two dogs that weighed the same but were cremated at different places. the one dog's ashes weighed 2.6 lbs while the other weighed 1.9 lbs. there's no way to account for such a variance in weights. the box i received was smaller too. i think they just used enough ashes to fill the smaller box and chucked the rest.