Over 1500 cats and dogs await you in Atlanta's biggest pet adoption network! LifeLine has joined forces with DeKalb's Animal Cops to supply veterinary care and rehabilitation for victims of animal cruelty while authorities pursue criminal charges against their abusers. Without our intervention, most of these innocent animals would face euthanasia after their court cases are concluded.
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Reviews (26)
Sara A.
Jun 28, 2022
**If Lifeline or its Clinic Manager tries to remove this honest review, I'll be forced to publicly release the recordings and emails I have to prove that I'm telling the truth.** I respect the Medical Director and maybe one or two of the veterinarians, but the rest of the staff are walking, screaming, combative liabilities, and Lifeline doesn't seem to care.
It took months of sifting through endless lies and mindgames to get a rabies certificate. If you don't know your legal rights as a client, I suggest you brush up on them before coming here. Even then, there's no guarantee that your dogs or cats will be treated humanely, because the leadership here has made it clear that they don't believe they have legal duties.
Never in my life have I encountered a place/staff like this, and I have been to many different clinics all over the country (thanks to my rescue work). Let me start with the lure: "Low prices." The prices aren't that low. My regular vet charges lower prices on a lot of things, including my cat's dental procedure. And they're a Fear Free facility.
At Lifeline, on the other hand, a tech repeatedly slammed my cat's cage (with the cat inside) against the floor in front of a full lobby. Several other clients looked horrified, because it's common sense that this isn't how you treat a scared animal, let alone one who just had surgery. There are many, easy, effective ways to get a cat to move inside a cage (which is what she was trying to accomplish).
This isn't one of them. There are vets with reasonable prices all over the place. This is Atlanta, not Manhattan. A pop-up vaccine clinic in a parking lot is better than this. So are Budget Vet, the vaccine clinics in Petco, and Tractor Supply's clinics. Truly, it doesn't get worse than this. Literally any other "low cost" option is a safer bet for your pet than Lifeline's clinics.
And this is why so many of my fellow rescuers also refuse to bring another animal here again. Some people fawn because Lifeline calls itself a "nonprofit." I've worked exclusively in the nonprofit sector (including animal welfare) for over a decade and will probably continue doing so for the rest of my life. The "nonprofit" label tells you nothing about an organization's integrity.
It just tells you that they file extra paperwork to be tax-exempt and rake in donations. There are plenty of "nonprofits" that are notorious scams. Pay attention to the news and you'll see what I mean. If you have feral cats, please take them elsewhere. Lifeline has a history of releasing them on their own without the guardian's knowledge or consent, and the ear tips are often excessive and cause lasting pain.
They will ignore your special requests even when you write them in the designated spot on the forms, leaving the cat to suffer needlessly, potentially affecting the rest of their lives. Planned Pethood is trying to excise its toxicity at least. After many horrifying experiences here, I can say confidently that Lifeline is unwilling to do the same. Don't take my word for it. Google what former Lifeline employees have to say about how it really operates.
Also look at the countless other nightmare experiences clients have had, especially on other review sites where it's harder to remove reviews. Both of Lifeline's clinics are run by the same Clinic Manager. Consider that as you read the reviews. It's taken me months to write this because of how scarring my last Lifeline experience was.
But I thank God that I now have the clarity I need to never subject another helpless animal to this facility again. Hopeful optimist that I am, had it not been for this unbelievable nightmare of an experience, I would've kept trying to give them another chance. Since I used to work in a nonprofit vet clinic where people actually cared, I wanted so badly to believe the best about this one.
I had repeatedly made excuses to others and myself for their neverending dysfunction. Now I know better. When you realize the immense help being given to Lifeline (major grants, tax-deductible donations, and government contracts)---in addition to the significant revenue from "owners" (for basic services begrudgingly rendered by belligerent employees)---it's undeniable that they could do better if they so wanted.
Apparently they're content to be a money-grubbing travesty, and a danger to others' rights and wellbeing. It's sad, but sinking ships ultimately move in one direction. The people on that ship are hurting themselves more than they can ever hurt me. I'm elated to put it all in my rearview and forget this real-life nightmare; I just shudder to think of the helpless cats and dogs trapped there. That's why, on principle, Lifeline cannot receive another penny from/through me. The best thing that I can do---for others more vulnerable than I---is to let Lifeline sink.
It took months of sifting through endless lies and mindgames to get a rabies certificate. If you don't know your legal rights as a client, I suggest you brush up on them before coming here. Even then, there's no guarantee that your dogs or cats will be treated humanely, because the leadership here has made it clear that they don't believe they have legal duties.
Never in my life have I encountered a place/staff like this, and I have been to many different clinics all over the country (thanks to my rescue work). Let me start with the lure: "Low prices." The prices aren't that low. My regular vet charges lower prices on a lot of things, including my cat's dental procedure. And they're a Fear Free facility.
At Lifeline, on the other hand, a tech repeatedly slammed my cat's cage (with the cat inside) against the floor in front of a full lobby. Several other clients looked horrified, because it's common sense that this isn't how you treat a scared animal, let alone one who just had surgery. There are many, easy, effective ways to get a cat to move inside a cage (which is what she was trying to accomplish).
This isn't one of them. There are vets with reasonable prices all over the place. This is Atlanta, not Manhattan. A pop-up vaccine clinic in a parking lot is better than this. So are Budget Vet, the vaccine clinics in Petco, and Tractor Supply's clinics. Truly, it doesn't get worse than this. Literally any other "low cost" option is a safer bet for your pet than Lifeline's clinics.
And this is why so many of my fellow rescuers also refuse to bring another animal here again. Some people fawn because Lifeline calls itself a "nonprofit." I've worked exclusively in the nonprofit sector (including animal welfare) for over a decade and will probably continue doing so for the rest of my life. The "nonprofit" label tells you nothing about an organization's integrity.
It just tells you that they file extra paperwork to be tax-exempt and rake in donations. There are plenty of "nonprofits" that are notorious scams. Pay attention to the news and you'll see what I mean. If you have feral cats, please take them elsewhere. Lifeline has a history of releasing them on their own without the guardian's knowledge or consent, and the ear tips are often excessive and cause lasting pain.
They will ignore your special requests even when you write them in the designated spot on the forms, leaving the cat to suffer needlessly, potentially affecting the rest of their lives. Planned Pethood is trying to excise its toxicity at least. After many horrifying experiences here, I can say confidently that Lifeline is unwilling to do the same. Don't take my word for it. Google what former Lifeline employees have to say about how it really operates.
Also look at the countless other nightmare experiences clients have had, especially on other review sites where it's harder to remove reviews. Both of Lifeline's clinics are run by the same Clinic Manager. Consider that as you read the reviews. It's taken me months to write this because of how scarring my last Lifeline experience was.
But I thank God that I now have the clarity I need to never subject another helpless animal to this facility again. Hopeful optimist that I am, had it not been for this unbelievable nightmare of an experience, I would've kept trying to give them another chance. Since I used to work in a nonprofit vet clinic where people actually cared, I wanted so badly to believe the best about this one.
I had repeatedly made excuses to others and myself for their neverending dysfunction. Now I know better. When you realize the immense help being given to Lifeline (major grants, tax-deductible donations, and government contracts)---in addition to the significant revenue from "owners" (for basic services begrudgingly rendered by belligerent employees)---it's undeniable that they could do better if they so wanted.
Apparently they're content to be a money-grubbing travesty, and a danger to others' rights and wellbeing. It's sad, but sinking ships ultimately move in one direction. The people on that ship are hurting themselves more than they can ever hurt me. I'm elated to put it all in my rearview and forget this real-life nightmare; I just shudder to think of the helpless cats and dogs trapped there. That's why, on principle, Lifeline cannot receive another penny from/through me. The best thing that I can do---for others more vulnerable than I---is to let Lifeline sink.
Ginny H.
May 17, 2022
Leaving this review makes me somewhat sad because I try to support animal groups. However I've had consistently rude, terrible communication and Unhelpfulness from this group over the past year. I had actually been referred to them by Good Mews and was treated so poorly with lifeline. In addition, I was given misinformation and it was beyond frustrating.
Recently I had an interaction with the admin of their volunteer group, who was extremely rude and never even would clarify or respond. I've been shocked since groups like this rely on the Goodwill of the community for support and donations and obviously volunteers. I will never be donating money, food, or anything to this group or volunteering with them ever again. I sincerely hope that any animals will find a better place with a better group to receive care from.
Recently I had an interaction with the admin of their volunteer group, who was extremely rude and never even would clarify or respond. I've been shocked since groups like this rely on the Goodwill of the community for support and donations and obviously volunteers. I will never be donating money, food, or anything to this group or volunteering with them ever again. I sincerely hope that any animals will find a better place with a better group to receive care from.
Erika G.
May 16, 2022
Moe Priester
May 08, 2022
I can't recommend this place enough. The staff is so kind and patient and extremely knowledgeable. They've been helping me take care of a new cat who I actually took in after he was abandoned. I feel very confident about his care because of their guidance. I'm never surprised by the cost of anything, and if the doctor does recommend that we do a different procedure while the current one is ongoing, I'm always provided with an estimate before moving forward, and advised if it's something that can wait.
The doctor & staff give great recommendations for medications, aftercare, and even food and nutrition. I've been feeling very hesitant to bring my other cat, a 19 y/o, to the veterinarian because she hates car rides and I'm worried about stressing her out. She's had rough experiences with other vet offices. But the doctors & staff at Lifeline are very gentle, so I'll be bringing her here. TL;DR - this place is a 40-minute drive from my home. I pass a bunch of other vets on the way, but they're 100% worth the drive.
The doctor & staff give great recommendations for medications, aftercare, and even food and nutrition. I've been feeling very hesitant to bring my other cat, a 19 y/o, to the veterinarian because she hates car rides and I'm worried about stressing her out. She's had rough experiences with other vet offices. But the doctors & staff at Lifeline are very gentle, so I'll be bringing her here. TL;DR - this place is a 40-minute drive from my home. I pass a bunch of other vets on the way, but they're 100% worth the drive.
Mary Newsome
May 08, 2022
I adopted this darling kitty yesterday. I have named her Lottie Locket and just adore her already. Within one day she has acclimated herself so well to our home. It's as if she's always been here. I get a cheery high little meow when I come home. She loves to lie on my dining room table and hasn't touched an item on it. You couldn't find a sweeter animal.
I feel so good about the choice to take this doll home. I was extremely impressed with the staff and their thoroughness in finding my girl the perfect home. I highly recommend this wonderful shelter.
I feel so good about the choice to take this doll home. I was extremely impressed with the staff and their thoroughness in finding my girl the perfect home. I highly recommend this wonderful shelter.
Darrin-Ann L.
Apr 14, 2022
This is a mindful review of a business that's in the business of saving lives. It's not an easy job the employees take on every day dealing with stressed animals and stressed humans walking through the doors of the clinic or adoption side of the facility. I for one am glad that they are there doing this work and my experience was AMAZING!
When it was time for us adopt again I searched the website for 4 months and went to LAP to meet dogs I was curious about. The staff there that day was amazingly patient and kind and never once did we feel rushed or pressured. I finally found a sweet boy that touched my heart deeply that was currently in foster care. Working with Eddie's foster, the LAP foster coordinator, the vets and techs at the clinic, the adoption coordinator and the random passing staff members that were always pleasant we finally have our newest boy. If there's one thing I want people to get from this review it's that you should always enter a place like this with an open heart and patience.
When it was time for us adopt again I searched the website for 4 months and went to LAP to meet dogs I was curious about. The staff there that day was amazingly patient and kind and never once did we feel rushed or pressured. I finally found a sweet boy that touched my heart deeply that was currently in foster care. Working with Eddie's foster, the LAP foster coordinator, the vets and techs at the clinic, the adoption coordinator and the random passing staff members that were always pleasant we finally have our newest boy. If there's one thing I want people to get from this review it's that you should always enter a place like this with an open heart and patience.
Carter P.
Mar 05, 2022
Lifeline's poor customer service and low emotional intelligence made our decision to return our rescue dog we got from them even worse than our emotions already were making the experience. Still, they have the contract for Dekalb and Fulton Counties - so you should consider adopting from them. Writing this review to make sure others do not expect a professional, empathetic, nor competent experience as you adopt or otherwise engage with Lifeline.
We were very lucky that the foster was willing to take him back. To be clear, the foster was great. They live close and are true dog people. However, the staff and management of Lifeline acted in ways that lacked humanity and made it seem like we were just part of their days to-do list. Not quite the attitude you want in Petcare. I'm prompted to write this review because of the poor handling of our decision to refoster a dog we adopted from them. But, will also share where Lifeline systemically failed us and the animals in their care.
In their listings, they claim the breed is unknown. But, then you receive the paperwork and find out they actually do know the breed(s) - it's printed in black & white. For those in apartments - pit bulls & terriers are often not allowed (except Camden). In houses, those breeds are not allowed by many Home Insurance Companies. By Lifeline neglecting to put the breeds in the pet database, we got attached to a great dog that we can't have where we live because of our home insurance policy. Had we known breed, we would've likely become attached to a different dog / breed that we could actually have in our home.
They may be doing good work - but their bedside manner is as bad as an SPCA. I'm really not sure why management is cool with being reflected in the way their incompetence is in the awful customer service. We arrived and the Lifeline staff lacked any interest in guiding us through. We felt simply like they were checking boxes off a list. They did not introduce themselves, cater to our emotions of coming to the conclusion, nor even make it clear that our moment to say "good bye" to him was happening.
Part of the issue was they handed us 4 pages of paperwork to fill out - paperwork with questions that make you document all the great things and things the pups ultimate owner will need to work with him on. Amidst that, Avery (foster coordinator) took him from us. No moment to say good-bye, no guidance about what's happens next, just gone. Cold. Callous. Heartless.
We did see him once more as Avery did not wait for us to leave before handoff back to the foster. Avery walked him by us, he sniffed us, and Avery handed him off to the fosters in front of us. Our final cluster was dropping the 4 pages of paperwork documenting our short but fond experiences with him. This just simply makes me think the management has checked out of actually trying to competently run Lifeline.
They seem to hold their standard as "well, we're better than the counties we're doing." Not quite. All this makes me think instead of caring for animals in their charge they're likely giddy for their next fundraiser or award ceremony. Instead, they should be focused on coaching staff like Avery on how to handle the process and psychology of what her job is. Or, at a minimum, paying staff in less need of emotional intelligence training than their current staff needs.
Maybe they should spend less time applying for awards and more time actually caring for dogs and cats in their care. Meanwhile, Lifeline has poorly explained that their status as a "no-kill shelter" just means they "RARELY kill the dogs." They say the survival rate on their website is about 93%. But if the dog you surrender could be in the 7% they kill, you really feel awful signing that the dog could be euthanized as a result of you "surrendering" the pup.
How is killing 7 out of 100 pups "no kill." Northside Hospital would likely have to say "we are a low mortality hospital" instead of a "no-mortality hospital" if they mortality rate of patients was very low relative to other hospitals. Lifeline claiming "no-kill" is simply false. See other reviews in addition to mine. Reviews that discuss interactions with the staff are often negative. Reviews that stay at the high level of praising their existence - fairly positive.
Great mission - terrible execution is the theme across Yelp reviews. Sadly, for the dogs' and cats' sake, I still recommend adopting from Lifeline. You don't want a dog to be in the 7% killed if adopting them over a breeder dog saves their life. I feel bad for the dogs and cats, fosters, and those who face hard decisions to surrender the dogs they adopt. The staff and management of Lifeline could simply be much more emotionally intelligent than they demonstrated.
We were very lucky that the foster was willing to take him back. To be clear, the foster was great. They live close and are true dog people. However, the staff and management of Lifeline acted in ways that lacked humanity and made it seem like we were just part of their days to-do list. Not quite the attitude you want in Petcare. I'm prompted to write this review because of the poor handling of our decision to refoster a dog we adopted from them. But, will also share where Lifeline systemically failed us and the animals in their care.
In their listings, they claim the breed is unknown. But, then you receive the paperwork and find out they actually do know the breed(s) - it's printed in black & white. For those in apartments - pit bulls & terriers are often not allowed (except Camden). In houses, those breeds are not allowed by many Home Insurance Companies. By Lifeline neglecting to put the breeds in the pet database, we got attached to a great dog that we can't have where we live because of our home insurance policy. Had we known breed, we would've likely become attached to a different dog / breed that we could actually have in our home.
They may be doing good work - but their bedside manner is as bad as an SPCA. I'm really not sure why management is cool with being reflected in the way their incompetence is in the awful customer service. We arrived and the Lifeline staff lacked any interest in guiding us through. We felt simply like they were checking boxes off a list. They did not introduce themselves, cater to our emotions of coming to the conclusion, nor even make it clear that our moment to say "good bye" to him was happening.
Part of the issue was they handed us 4 pages of paperwork to fill out - paperwork with questions that make you document all the great things and things the pups ultimate owner will need to work with him on. Amidst that, Avery (foster coordinator) took him from us. No moment to say good-bye, no guidance about what's happens next, just gone. Cold. Callous. Heartless.
We did see him once more as Avery did not wait for us to leave before handoff back to the foster. Avery walked him by us, he sniffed us, and Avery handed him off to the fosters in front of us. Our final cluster was dropping the 4 pages of paperwork documenting our short but fond experiences with him. This just simply makes me think the management has checked out of actually trying to competently run Lifeline.
They seem to hold their standard as "well, we're better than the counties we're doing." Not quite. All this makes me think instead of caring for animals in their charge they're likely giddy for their next fundraiser or award ceremony. Instead, they should be focused on coaching staff like Avery on how to handle the process and psychology of what her job is. Or, at a minimum, paying staff in less need of emotional intelligence training than their current staff needs.
Maybe they should spend less time applying for awards and more time actually caring for dogs and cats in their care. Meanwhile, Lifeline has poorly explained that their status as a "no-kill shelter" just means they "RARELY kill the dogs." They say the survival rate on their website is about 93%. But if the dog you surrender could be in the 7% they kill, you really feel awful signing that the dog could be euthanized as a result of you "surrendering" the pup.
How is killing 7 out of 100 pups "no kill." Northside Hospital would likely have to say "we are a low mortality hospital" instead of a "no-mortality hospital" if they mortality rate of patients was very low relative to other hospitals. Lifeline claiming "no-kill" is simply false. See other reviews in addition to mine. Reviews that discuss interactions with the staff are often negative. Reviews that stay at the high level of praising their existence - fairly positive.
Great mission - terrible execution is the theme across Yelp reviews. Sadly, for the dogs' and cats' sake, I still recommend adopting from Lifeline. You don't want a dog to be in the 7% killed if adopting them over a breeder dog saves their life. I feel bad for the dogs and cats, fosters, and those who face hard decisions to surrender the dogs they adopt. The staff and management of Lifeline could simply be much more emotionally intelligent than they demonstrated.
Bonnie Carrigan
Feb 12, 2022
Caitlin King
Jan 31, 2022
Everyone here was very friendly and professional. I showed up about 15 minutes early to fill out paperwork, they thanked me for coming in early. Becky came out and explained the process to me and let me ask all my questions with patience. They took my kitten to the back and she was out really quick! I appreciate the speedy process. It was just vaccines and a microchip. This vet is also EXTREMELY affordable. I drove across ATL to visit them, but it was worth the drive, and a drive I would take again any day to see them. Thank you again!
Vanessa Logan
Jan 21, 2022
Always have the cheapest prices with the best care. My 12 year old lab was vomiting and had a double ear infection. She also doesn't do well with many people around (she just continues to bark constantly). Everyone was so kind, put us in a room while we waited and were very informative. Dr. Urban was so kind and after perscriptions/diagnosis, my lab is back to normal! Very, very happy with the outcome. ALSO BEST PRICES FOR VACCINES!
Jennica Trent
Jan 20, 2022
Came for one and had to get 2 cats! This place is amazing and everyone is so nice and helpful. Our kitten did end up getting an upper respiratory infection a few days after brought her home but the staff took care of her very well. We now have our 2 babies and are so happy with them. Thank you everyone!
Sunshine Smith
Jan 17, 2022
You could not have made my experience better in my opinion. From the receptionist desk to the vet techs to Dr. Acevedo. They each treated me and Ginger with such care and concern when she had her emergency. They took us right in and did all the necessary test and treatment to make sure she was stable. Keep remembering how much we love our pets, because it showed the way you all treated me. Thank you so very much. I have already recommended my son for his pup. You guys are awesome! Thanks Again
Dottie M.
Dec 23, 2021
They seem unorganized and unprofessional. I wanted to surprise my fiance with a kitten for Christmas and was interested in adopting a kitten from a foster family. I was told that the family would reach out to me but I never heard from them, so it took me having to reach out to them to see what was going on. I was told the foster parents would be keeping the kitten which is fine I'm glad it has a home, but in the meantime I've been sitting and waiting to hear back, meanwhile I wanted to have the kitten in time for Christmas so they totally wasted my time and did not give an apology. That put a bad taste in my mouth so I went to another adoption agency for a kitten. Such a shame.
Dionne Christopher
Dec 07, 2021
The entire process from making the appointment, reminders to the wonderful staff was easy! The staff greeted me and my dogs with smiles on a rainy day. Even with covid restrictions, I was not able to go inside. My dogs were returned happy. The vet shared important information and the staff was so proactive in answering all of my questions. They took really good care of us.
Mary James
Nov 17, 2021
Everyone who helped me at Lifeline was warm, caring, helful, and friendly. When I adopted my cat I changed her name from Brenda to Eliza Doolittle James. LifeLine is a great place to look for a new pet. They saved this cat's life by amputation of her badly Injured left hind leg. She is the sweetest cat I've ever known. It was love at first sight. The process was easy and professional. I highly recommend Lifeline.
Jessi Skriba
Oct 16, 2021
This place is amazing. My other cat passed away recently and I decided I was finally ready to get another kitty. I walked in and was helped almost immediately, and saw that there was so many kitties that needed homes! The staff let me hold cats until I found the one for me. I adopted the sweetest boy. I'm so happy I came here and will be back in the future for my next adoption!
The only thing I question is the birth dates they put for the kittens. It says mine is 3 months but i'm almost positive he is only 7 weeks old. My sister got a kitten the same day and he is bigger than mine but it says he's 2 months. They might just guess the ages, so i'm just not sure how old my kitty really is. Other than that this place is amazing!
The only thing I question is the birth dates they put for the kittens. It says mine is 3 months but i'm almost positive he is only 7 weeks old. My sister got a kitten the same day and he is bigger than mine but it says he's 2 months. They might just guess the ages, so i'm just not sure how old my kitty really is. Other than that this place is amazing!
Nicholas M.
Oct 03, 2021
Good morning, It saddens me to get sending this email to you but something has to be said to the person running this facility. While you maybe doing alot of good work it's all being over shadowed by the horrible customer service and follow up that your team doesn't practice. I recently had the pleasure of adopting my first pet from the Fulton County Animal Shelter and due to your facility doing the I itial checkup on my pet I couldn't service with you after the adoption. However, that was a brief span because of the lack of follow up.
Yes I understand that your staff's main purpose is to service the county. But if that is the case you should direct your staff to tell pet owners that care after the adoption should be done else where. My first appointment that I setup to get his second round of shots took me days to setup. I called 10 to 15 times a day for numerous days even leaving messages and not 1 call was returned. Luckily on my 40th+ call someone answered and allowed me to setup that appointment.
Shortly after leaving the appointment I attempted to call to clarify a question. Yet again no answer and no follow up. I ended up having to drive 30 minutes back to the facility to get an answer. Next, it was time for my dog's 3rd round of shots. The appointment went well but shortly after I again couldn't get in touch with the staff. So I began looking for Vets to transfer my dog's care to.
And 7 out of 7 vegetarian locations spoke absolutely horrible about the service that your team provides. Yes I do understand that everyone is busy right now but having someone leave a message alleviates that. Then you can have staff follow up with those return calls at least once a day. Or better yet once a week following up with messages would be a start. I've sat in the office on numerous occasions and watch the staff.
There is more than enough time for calls to be answered or missed calls to be returned. I challenge you to ask around, unanimously, to vegetarians and see what your reputation is in the area. To ensure the correct person who needs to see this gets this message I'll be leaving a review on Google and Yelp. Lastly, yet again this week I've had to take a half day off of work to drive across the city to go and get a copy of my dog's records because your staff yet again failed to answer the phone, respond to emails, and/or call me back. Have a better week!
Yes I understand that your staff's main purpose is to service the county. But if that is the case you should direct your staff to tell pet owners that care after the adoption should be done else where. My first appointment that I setup to get his second round of shots took me days to setup. I called 10 to 15 times a day for numerous days even leaving messages and not 1 call was returned. Luckily on my 40th+ call someone answered and allowed me to setup that appointment.
Shortly after leaving the appointment I attempted to call to clarify a question. Yet again no answer and no follow up. I ended up having to drive 30 minutes back to the facility to get an answer. Next, it was time for my dog's 3rd round of shots. The appointment went well but shortly after I again couldn't get in touch with the staff. So I began looking for Vets to transfer my dog's care to.
And 7 out of 7 vegetarian locations spoke absolutely horrible about the service that your team provides. Yes I do understand that everyone is busy right now but having someone leave a message alleviates that. Then you can have staff follow up with those return calls at least once a day. Or better yet once a week following up with messages would be a start. I've sat in the office on numerous occasions and watch the staff.
There is more than enough time for calls to be answered or missed calls to be returned. I challenge you to ask around, unanimously, to vegetarians and see what your reputation is in the area. To ensure the correct person who needs to see this gets this message I'll be leaving a review on Google and Yelp. Lastly, yet again this week I've had to take a half day off of work to drive across the city to go and get a copy of my dog's records because your staff yet again failed to answer the phone, respond to emails, and/or call me back. Have a better week!
Nikky C.
Sep 11, 2021
Over the summer I went to lifeline hoping to find a cat that would be a good companion for 1 year old dog. I ended up adopting a cat named Natsu, now Moon. He was in a room with several unfriendly cats and seemed like he was looking for a friend. Him and my dog became immediate best friends and I couldn't be happier. Before meeting moon I went to several other animal shelters around the Atlanta area and lifeline is definitely the cleanest and most organized shelter I have been to. The adoption process was super easy and all the people were helpful and friendly!
Nina K.
Jul 29, 2021
Lifeline is great! I gave them 4.5 stars because of the location: 1. Location: I wish they had a location near me. With Atlanta traffic it took me almost an hour to get there. So minus half star for location. It's on chambers Tucker Rd off 285, about 5 mins from the exit. 2. Staff: the staff were all friendly. They are true animal lovers and treated my baby with so much love and care.
I really appreciated that. They will also make the next vaccine appt for you at check out. Easy Peasy! 3. Price: the prices are so much cheaper than most private vet. They are a non-profit, so please consider donating a few dollars when you go. I got a wellness exam + parvo vaccine + flea/tick meds + heart worm + dewormer meds = $73, I donated $5.
I called the local vet and the same exam + meds were quoted roughly $160. 4. Setting: the actual facility is very plain. No fancy decor, but again, I didn't go there for decor. I went there for the price and the service. Overall, I will definitely take my baby to lifeline again for annual check up and vaccines. Due to the drive, I will use the local vet only when needed.
I really appreciated that. They will also make the next vaccine appt for you at check out. Easy Peasy! 3. Price: the prices are so much cheaper than most private vet. They are a non-profit, so please consider donating a few dollars when you go. I got a wellness exam + parvo vaccine + flea/tick meds + heart worm + dewormer meds = $73, I donated $5.
I called the local vet and the same exam + meds were quoted roughly $160. 4. Setting: the actual facility is very plain. No fancy decor, but again, I didn't go there for decor. I went there for the price and the service. Overall, I will definitely take my baby to lifeline again for annual check up and vaccines. Due to the drive, I will use the local vet only when needed.
Clover J.
Mar 09, 2021
My family met our best friend at the Lifeline Animal Project. We adopted our cat here and it was a fast and pleasant experience. I also appreciate how affordable it is to come here for his vaccinations and general health maintenance. I highly recommend this place, they make living with an animal affordable.
Philip M.
Feb 26, 2021
I have been doing TNR (trap neuter and release) with the large stray cat population in north Atlanta. I primarily utilize their low cost vet services. Thanks to Lifeline I am able to get hundreds of cats neutered and vaccinated at affordable prices. The staff is consistently great despite the challenges of working with frightened cats in a time sensitive environment.
This is a low cost nonprofit service and unfortunately I have noticed other patrons treating the staff disrespectfully. This is not a fancy full service veterinarian service but they get the job done in a professional manner. Patrons need to adjust expectations and be grateful to the great low cost service provided. Mark and I recently fostered a badly injured kitten from Lifeline.
His leg was mangled and one paw was sliced off. Ultimately the veterinarian decided to amputate the leg. All veterinarian care was excellent. We fell in love with our foster kitten and adopted him as a permanent member of our family. We recommend Lifeline for their animal rescue as well as veterinarian services!
This is a low cost nonprofit service and unfortunately I have noticed other patrons treating the staff disrespectfully. This is not a fancy full service veterinarian service but they get the job done in a professional manner. Patrons need to adjust expectations and be grateful to the great low cost service provided. Mark and I recently fostered a badly injured kitten from Lifeline.
His leg was mangled and one paw was sliced off. Ultimately the veterinarian decided to amputate the leg. All veterinarian care was excellent. We fell in love with our foster kitten and adopted him as a permanent member of our family. We recommend Lifeline for their animal rescue as well as veterinarian services!
Catherine L.
Dec 22, 2020
Lauren C.
Sep 14, 2020
I am so happy with my two sweet babies I adopted through Lifeline. I really appreciate their extensive foster program and all the efforts they have made to reduce euthanasia in Atlanta. Each of my kittens was $65 to adopt which came with their vaccines, their microchips, their spay/neuter, and their first vet visit all included. One of them is currently climbing on my keyboard right now so I've got to keep this brief but I had a great experience with Lifeline. I went to the FCAS location. They also had great COVID protocols in place; I did not even have to go inside to pick up my fur babies.
Shanice W.
Aug 15, 2020
I took my 6month old kitten indigo to get spayed here Wednesday, August 12th, 2020. Today August 15th I took Indigo back in today because she was vomiting two days after her surgery. Allegedly the vet and some supervisor claimed that it was not from her spay so I was charged $66+ dollars for her visit. That's not even the real issue. How does the vet and a supervisor (who probably isn't even a veterinarian) determine that it's not from her being spayed when She was healthy before the procedure. Indigo has always had firm stools and immediately after her spray procedure she has diarrhea and a lack of appetite!
I am very disappointed in lifeline for not taking responsibility. Indigo's breed are allergic to ketamine. I asked a woman who took Indigo and charged me for the services provided to provide me with a list of anesthesia's that were used in her spray surgery. Which are as follows:.08mL TTDex.10mL Meloxicam Meloxicam causes gastrointestinal upset, including vomiting, diarrhea, soft stools, and lack of appetite which are all things Indigo experienced with the exception of throwing up Friday (Two days post op).
It is said that Meloxicam's should stop working in a few days which means it was still in her system. So please tell me again how her lethargy was not from her spray procedure! My entire experience with lifeline from booking my appointment online to the day of the appointment was rather disappointing. When my appointment was first confirmed, whoever called me, informed me that Lifeline on Presidential Ave doesn't use Ketamine at all so I shouldn't even have to put it on the paperwork, to the day of the spay, the person giving out forms to pet patient parents informing that Lifeline does use ketamine and she needed to check to see if there were alternatives! (Not what I was told when my appointment was confirmed with them!) Then The same girl didn't inform the gentleman who took my babies, of all the services that I selected to have rendered.
And she also forgot and kept forgetting to get name tags so they could be told apart. Not to mention that two days before the surgery lifeline sends out an email stating that multiple animals need to be in different carriers oh and also now I have to purchase a whole new kitty litter (yesterday's news) these things should have been mentioned at the time of appointment confirmation and NOT two days in advanced.
Some of the people working for Lifeline Animal Clinic are not empathetic compassionate, and seem as if they are only there because they have to be And not because they want to be. There are a few really nice people that I've interacted with, but when I say a few, I do mean minuscule. I also dislike how I had to ask for a list of anesthetics, I should have been informed of any and everything that was administered to my kitten In case I had to take her to village vets so they could properly and accurately diagnose her.
I heard many great things about lifeline's veterinary clinical services and I have to say I am very disappointed with my service and how things are ran. I refuse to say it's due to Lifeline being a low cost veterinary service. That's not a good excuse. If your pet needs shots, sure take them to lifeline, if you opt for any surgical procedures do not expect the vets to take responsibility for what could go wrong especially when they can't tell you what went wrong and they don't even seem to be aware of the drugs side effects.
I am very disappointed in lifeline for not taking responsibility. Indigo's breed are allergic to ketamine. I asked a woman who took Indigo and charged me for the services provided to provide me with a list of anesthesia's that were used in her spray surgery. Which are as follows:.08mL TTDex.10mL Meloxicam Meloxicam causes gastrointestinal upset, including vomiting, diarrhea, soft stools, and lack of appetite which are all things Indigo experienced with the exception of throwing up Friday (Two days post op).
It is said that Meloxicam's should stop working in a few days which means it was still in her system. So please tell me again how her lethargy was not from her spray procedure! My entire experience with lifeline from booking my appointment online to the day of the appointment was rather disappointing. When my appointment was first confirmed, whoever called me, informed me that Lifeline on Presidential Ave doesn't use Ketamine at all so I shouldn't even have to put it on the paperwork, to the day of the spay, the person giving out forms to pet patient parents informing that Lifeline does use ketamine and she needed to check to see if there were alternatives! (Not what I was told when my appointment was confirmed with them!) Then The same girl didn't inform the gentleman who took my babies, of all the services that I selected to have rendered.
And she also forgot and kept forgetting to get name tags so they could be told apart. Not to mention that two days before the surgery lifeline sends out an email stating that multiple animals need to be in different carriers oh and also now I have to purchase a whole new kitty litter (yesterday's news) these things should have been mentioned at the time of appointment confirmation and NOT two days in advanced.
Some of the people working for Lifeline Animal Clinic are not empathetic compassionate, and seem as if they are only there because they have to be And not because they want to be. There are a few really nice people that I've interacted with, but when I say a few, I do mean minuscule. I also dislike how I had to ask for a list of anesthetics, I should have been informed of any and everything that was administered to my kitten In case I had to take her to village vets so they could properly and accurately diagnose her.
I heard many great things about lifeline's veterinary clinical services and I have to say I am very disappointed with my service and how things are ran. I refuse to say it's due to Lifeline being a low cost veterinary service. That's not a good excuse. If your pet needs shots, sure take them to lifeline, if you opt for any surgical procedures do not expect the vets to take responsibility for what could go wrong especially when they can't tell you what went wrong and they don't even seem to be aware of the drugs side effects.
Kayla J.
Jun 27, 2020
I really like how the fees are affordable because i was able to save up easier because im 14, anywho i met me forever friend about a week ago her name used to be gwen but now her name is Somali (Sa-molly) and even though a lot of the staff weren't helpful about 3 where really helpful. In the clinic department Diana is really helpful and in the adoption center Patrick is helpful there was another girl too but i forgot her name. Even though the process took about a month or two for me to find my fur-ever friend I recommend this place because your new friend will be worth the wait!
Samantha V.
Jan 28, 2020
I took my female dog here to get spayed about a week ago. The online reservations were so clutch. Got a quick appointment. They also sent me about four emails on what to prepare for and expect pre and post surgery. They are reasonably priced. The facilities were very clean and the front desk was good at managing the high traffic. I filled out paperwork and was signed in within minutes.
A friendly attendant took my dog in and she was so gentle and reassuring. So was the attendant when I came to pick up my pet post surgery. They told me anything I needed to know about care at home and even briefed me on how my dog was during surgery. I'm very pleased and Coco is healing well and fast!
A friendly attendant took my dog in and she was so gentle and reassuring. So was the attendant when I came to pick up my pet post surgery. They told me anything I needed to know about care at home and even briefed me on how my dog was during surgery. I'm very pleased and Coco is healing well and fast!
