Preuss Animal House

Preuss Pets is an awesome store my wife and I just recently took our daughter there to look around and we could have had a better experience! The staff was so friendly and very attentive. They asked any questions you had and were quick to do it. The selection they have is just out of this world and I would highly recommend to anyone who is looking for great prices and unique exotic animals. Even if you just go to look around it's a great time for the family!

Amazing set up! You need any assories for your pets they have it. Or you can also find a new friend to bring home. Great staff fun atmosphere.

This is the coolest pet store I've ever been to. From the outside, you can tell it's going to be special! The staff is very knowledgeable and friendly, and you can tell that they take pet ownership very seriously here. They offer classes and it looks like they'll help you get started if you're new to the exotic pet or aquarium world.

This would be a great place to take the kids on a rainy day - it's almost like visiting a zoo. Lots of lizards, frogs, spiders, scorpions, ferrets, birds and FISH! So many fish! Freshwater and saltwater. HUGE tanks. So many beautiful corals. And ANYTHING you could want to decorate your tank. From false plants to real ones, Spongebob houses to driftwood. Amazing! There is a waterfall outside and a huge sculpture creature - you can't miss it! I'd recommend this place for anyone visiting the Lansing area, for sure.

One of the coolest pet stores I've ever been to. We got to look at lots of birds. There was sooo many fish there. They sold the suckers with the bugs in them. It was very neat on the inside and out.

Matt, Rick and Kirbay are extremely knowledgeable and helpful. This place is 10/10 my all time favorite pet store. I've been purchasing from them for close to 22 years. As a Flint native I will gladly make the trip for any of my needs. Quality fish, amazingly helpful staff and a warm welcoming environment

I love Prusses pets! I always enjoy coming and looking at the animals and it's my favorite place to go for my aquarium stuff. I bought drift wood and some live plants and it looks great. One thing to note is be careful if you are buying live plants here. I always put my plants in a bucket first to clean them and make sure there are no critters. When I got my Anubis plants home I found worms in them.

They seem to be Camallanus worms which are parasitic to fish so be careful! They had the plants in a tank with a bunch of African dwarf frogs so I'm guessing that's were the worms came from. But there were a bunch! I rinsed them all out and then did a bleach bath to assure any larva was dead, You should always be careful introducing new fish or plants into your tank especially when taken from a tank with other fish.

Besides the worms I had a great experience last time and the guy who helped me was the most friendly helpful team member I have ever met. He was very knowledgeable about freshwater and made the interaction fun!

I had an amazing experience here! I didn't even get to see the whole store as I was so focused on the fresh water fish! I will definitely be back. The only reason that I don't give this a full 5 stars is just because their prices on their fish and some items were marked up way higher than other places I have been. Not just chain stores, but other aquarium stores.

I'm unsure why this is, but many fish were between a $4-$10 markup then what I'm used to seeing. That's hard money to spend if something happens to the animal. It was a breth of fresh air seeing animals of quality and well cared for, so thanks for that!

Staff here is super helpful and honest which is really appreciated in a retail setting. We ended up talking with Rick(the owner, unknown to us at the time) and he was incredibly knowledgeable and was able to answer all of our questions! We were making a pretty big investment in a Discus dominant tank, and he helped with all our needs and educous on some things we still did not know even after so much research!

After talking with him for awhile, Matt then helped us get all our fishys to bring home. He was also very knowledgeable and really took care of us! We're super happy with the whole experience.

This is an amazing place with very helpful people. If you are looking for anything that goes in an aquarium, Preuss Pets has it. Large bird section with everything as well. Furry friend stuff too, of course! We will be back!

Preuss's pets is a fun store fun to walk around and gander at the animals. To be honest we've gone to get some fish but it's always been more of a zoo attraction for us. It's beautiful on the inside

What an incredible pet store. Preuss pets has everything you could ever need for your pets, and much more. Their aquarium selection is top-notch, and their staff are exceptionally knowledgeable. I have been coming to Pruess for over two decades, first for the exotic birds, and now for their aquariums, fish, and and other pet supplies. Look. a lot of people complain about their prices, and a lot of the reviews here are saying that they can find things cheaper online. Yes, yes you can.

Everything is cheaper when you dont have to pay rent on a storefront. But you will not find the level of dedication, knowledge, assistance, or expertise that this company provides anywhere online. That is what you are paying for when you go to this store, and let me tell you, it is worth every penny. I have saved more money following their advice than i ever could have saved buying the items online. Whenever I purchase new fish or equipment, the staff of Preuss are there to provide any instruction or help that I need, to ensure my pets are safe and happy.

This store is the best. they have a wide variety of animals and fish, it feels like a mini zoo. the employees are really caring and helpful, they are always interested in our pets that we bring

Preuss Pets if for sure the highlight of Lansing. I LOVE stopping in when I am in town just to take my baby around to see all the exotic critters. The one downfall is the darn fish department. I've had tanks for years. I'm a freshwater gal and have been through it all tank wise. It's helpful that they have free water testing but they are such gatekeepers when it comes to taking a fish home.

You could have lovely levels and they still drag on the fish buying process to barrage you with questions. Quizzing someone on their tank size and what's already in there is standard. But lecturing on pump types, bacteria questionnaire and so on is just so freaking over the top. I'm buying guppies for goodness sake. I tried buying a betta here once and turned my butt right around. I'm getting a 15$ fish calm down.

I get it. You have people coming in with new tanks, never cycled and city tap water. I hear yah. But when I come in with a 40gal tank cycling for well over a month I'm a fish murdered in the making. You can't win with that department.

Large store with plenty of animals to see. The staff is knowledgeable and friendly. They were proactive about minimizing traffic in tight places, which was appreciated. Some of the animals didn't seem in the best health, but this is just an observation; I'm certainly not an expert. Fun for a quick visit or if you're looking for a new animal family member.

We went for the fish and spent almost an hour just walking through looking at all the beauty. they have so many choices for hardcapes and plants as well as tons of stunning fish. like many fish stores their treatment of their betta fish was disappointing, but it looked like the rest of the livestock were very well cared for. overall it was a wonderful experience and I plan on visiting again whenever we travel back up to Lansing

Rewarding my granddaughter with her first pet beta fish. I was talked to for 45 minutes. I was told I HAVE to buy certain water, rocks, a plant, certain food, paid a deposit for extra water. At the end of the lecture I spent $35 in supplies for a $5 beta fish. Came home and followed all directions printed off. Before I went to bed the fish was down low looking like it was sleeping.

In the morning it was in same spot still not moving. I felt horrible for having to explain why her dish was dead. Not fun explaining death to my 5 year old granddaughter. I called and left a message no return call. I posted a message to them on their website and did get a return message to come in next day and they would help me. I brought water container that I had to put a deposit on back with remaining water and receipt with all products purchased.

I was told my manager they could only refund the water container and fish so basically $10. Asked for owner he said I should have brought all stuff back in. I had pictures and receipt. So because I didn't want to torture my granddaughter with a container with her dead fish I was not given a refund. I was told they could have bleached products and resold them.

I am completely frustrated and upset with how we were handled by them. My grand was tell them how she felt and how he was praying the fish was asleep. I will never walk into Preuss' again. I hope anyone reading this won't make the same mistakes I did by going to this store!

It was my first time visiting Preuss Pets. I drove all the way from Grand Rapids as I have been following their Facebook page for over a year and have heard from other individuals what a fantastic store it is. It definitely blew my expectations right from the get go. I can see why it's been a gem in Lansing, Michigan for several years. I highly recommend this store to everyone - the animals are in excellent shape, the customer service is wonderful, staff are very knowledgeable, enclosures were kept in pristine condition, and there's such a large selection of toys, cages, and anything else your heart desires!

Great selection of fish, reptiles and other animals/plants. Very poor staff in the fish/aquarium section. Every time I've been here, I've spent more than 15 minutes trying to get out of a one sided "conversation" with an aquarium staff member about one minor question. They have poor social skills, make me uncomfortable, and obsess about things I'm not interested in. This applies to everyone except Jeremiah.he's a G.

I have had a fish tanks for years. I recently started a new one with my existing fish. I wanted to be safe before I added new fish into their environment, so I took a water sample in to get test. I was told by Preuss staff the water was okay and I could add more fish. So I spent a ridiculous amount of money on 6 fish. I spent a long time assimilating them to their new environment. 3 transferred beautifully into my new tank.

When I added the fish from the 2nd bag, I could only find 2. I assumed the third was hiding but I never actually saw or found it. Another one died right away. One lived. I scooped out the dead fish to take it back with a water sample the next day. My water tested exactly as the day before and was told it was fine. I explained how I assimilated the fish and was basically degraded for suggesting that their fish were not healthy.

These were the tiniest rainbow fish in America (see picture, not my actual fish but the kind I bought for $5 each) there was a huge tank full of them. When I mentioned that I only ever saw 2, I was mocked and spoken to like a child. The kid I spoke with refunded the fish I brought in but then continued to use air quotation marks about the invisible missing fish.

But he said he would work with me if it never turned up. It never did dead or alive. The replacement fish he sent me home with died next day. I am not even going back in there to try and replace it because the whole experience was uncomfortable. I went here because I thought I would get the best customer service and healthiest fish. Don't waste your time or money. I went to pets mart and received the best customer service and fun lively fish. I am not going back to Preuss's. They made me feel like a pile of dog poop.

They are AMAZING here! So knowledgeable and will tell you things as they are. I walked in there asking questions after doing confusing research and they made things seem so easy. I was totally overthinking my future fish tank. Will always come here for animals and information. Also, they don't mess around with quality!

Preuss pets is like walking into a small zoo. Beautiful well cared for animals here. Everyone knows what they are taking about no guessing when it come to exotics. Highly recommended. It's worth just the drive to come check this place out

Love Preuss's! We are so lucky to have such an establishment here in Lansing - it could stand its ground in any large metropolitan city. Where do I start. the employees are incredibly knowledgeable, genuinely love creatures, and are kind and helpful. They have a HUGE selection of reptiles, fish, birds (hand raised), arachnids, amphibians, small mammals.

They also have a show room with tons of different aquariums and very reasonable pricing. They do free water checks. Did I mention kids also love this place? So much to see and explore. I'm starting my first planted aquarium this month, and cannot wait to work with the people at Pruess's to set it up, start to finish.

I was trying to find something fun and free to do with my kiddos while in Lansing. This store did not disappoint. In fact it makes me want to own fish so I have more of a reason to make the hour long trip. The kids had a blast. Their selection here is way beyond anything I've ever seen before. Preuss you did not disappoint.

Preuss pets exceeds all expectations as a pet store. Hands down the nicest aquatics and small pets offerings I jave ever seen. We traveled to Lansing from South Bend specifically to see the aquatics department. Its worth the trip just to look.they had a wide selection of food and equipment for both marine and fresh tanks. They have really great driftwood and rock selection.words do not do this store justice.

The display tanks are beautiful and the selection of freshwater fish and invertebrates is astonishing. I am not the type of person to keep reptiles, bur they had a better variety and better kept environments than most small zoos. So i found myself wandering around looking at lizards and turtles for quite some time. The staff was cheerful and helpful.everyone seemed genuinely happy to be there. We are so glad we went to Pruess Pets today

This is like the ultimate in pet store fun! A little river actually runs through the store and it features the most enormous koi/catfish I've ever seen in my life. For a $1 donation you can feed them! It was absolutely amazing to see my son feed the fish. Their selection of freshwater/marine fish doesn't seem beatable and it's worth noting that their tanks were pristine.

The best part were the employees. Prior to coming, I saw a few YouTube videos and noted that the owner opened the door for us. That honestly felt like a special touch. Then, while drooling at the healthy, gorgeous fish, Jess asked me if I needed any help. There was no hard selling, no you need this and this and that, she actually had me leave the store nearly empty handed because she agreed that my fish tank still needed more time to cycle.

She told me about what fish I should start thinking about, she was absolutely phenomenal, I can't say it enough, I told the cashier who was also really nice that I found a soul sister, lol. It's rare to find such an awesomely sustained privately owned store with obvious pride in ownership. They obviously go above and beyond finding knowledgeable employees, and the quality of their fish was unmistakable. I can't wait until my tank is cycled!

Fish are way more expensive compare to other local store. I found some Neon Tetra and Zebra danio were more than 50% cheaper at other local store. Never buy fish here. Everything was expensive too. The only plus was they have a huge variety of option to choose from. WOULD NOT RECOMMEND.

This place is absolutely amazing. We passed through Memorial Day weekend after visiting in town. The family was intrigued especially the kids - just by the exterior front, alone. With its colorful festive mural wall entrance accented with a full out waterfall and pond, it's hard to miss! We found EVERY kind of fish inside and plenty of birds too.

We poked around until we saw the koi fish but we also enthralled by the saltwater life forms including the living plants. A real life indoor pond landscaped as though it were an outdoor version runs through the east side of the building with loads of big beautiful fish running through the pond & a little waterfall too. We were very tempted to take Home a bag of fish for our modest pond but after a lengthy conversation were advised by a knowledgeable store "trainer" (aka employee) that we should wait until our little pond back home was done with early season cleaning and leak plugs. We were pointed in the direction of & purchased the barley straw to help keep our pond clean. Nice addition to the otherwise lackluster Lansing area!

This is probably the best pet and fish store in the surrounding Lansing/Mid-Michigan area. They have everything you may need regarding the proper care of your pet. There are many different kinds of fish, both tropical and freshwater. If you have questions one of the associates will answer questions with expertise. Love this store and the care shown by the employees. Trust.

I really want to like this place. I guess it depends on what I am rating it as. For a place to take visitors to feed the fish, marvel at the colorful and creative decor, and visit with giant birds, then they are the best of the best. Really a gem in Lansing, and a highlight of any Old Town visit with out-of-town guests. However, as a pet store, I have experienced some flaws.

Their phone system is terrible. Every time I have called Preuss, the connection has been poor and disconnections occur more often than not. Shopping there is hit or miss, at least for cat or dog supplies. The prices seem high and the selection always seems a little sparse. They seem to have lots of stuff for birds and fish, and a good variety of birds, fish, and lizard-type pets. If I were in the market for those things, I might have a different perception of their level of service and product variety.