My Second Home Pet Resort LLC - Visit

This place is wonderful. The staff is always kind and welcoming. The facilities are clean. Great location. We travel several times a year for extended periods and have always felt at ease leaving our two kitty boys (Gaston and Oswald) here. They get to know your animals and will reach out to you if anything is out of the ordinary from a scratch to a personality change (not eating normal).

They do cost a tad more than others in the area, but their care and customer service are 100% worth it. Oh, and the doggo side is literally a resort you have to see to believe!

As previously reviewed, My Second Home always does the right thing. I think it's important to make sure they're aware of any special needs for your pet and get any of the upgrades that apply to those needs. For example, our old Yorkie gets anxiety so we get the Lone Ranger add-on so she won't be put in with the other dogs.and she has to pee at least every 4 hours so we buy for more walks than they include in the standard package. It's the only place in the area that I'm comfortable using.

Fabulous. Our dog loved it. We were passing through Franklin and needed a dog sitter for one day. The original one I had planned fell through and at 8:00 AM when they opened I called asking to bring my dog in and they accepted for what was called a silver package, not doggy day care but boarding for one day. They were fantastic. Place is clean, smells good and everyone was so friendly, wish we had one like this in our town. Thanks again.

My new favorite place for my puppy to socialize! The outdoor play area is clean, organized and always fully staffed.

My dog gets excited to go anywhere but here. The only time I have seen her scared in her life was the last 2 times I dropped her off for daycare. Two hours after I dropped her off for the last time I received a text saying there had been an accident and the "didn't know what happened". This is the go to excuse there apparently. I then got to leave my job to take her to the vet to get staples.

I was informed there that this is a common occurrence. My 2nd home did refund me for the remaining daycare credit I had. The manager told me that they would send me a check to cover half of the vet bill even though that's something they normally don't do. It's been 2 weeks and I still haven't received a check. This seems like a nice place but I don't think they care for your pet.

We use My Second Home for doggie daycare. The staff is amazing! They do so much to make sure that the dogs are safe and have fun. They are so awesome! The outdoor area is turf so the dogs aren't muddy on rainy days. The staff at the front desk has always been polite and efficient. I would highly recommend My Second Home for daycare.

We have given My Second Home more chances than we should but I hope no one else makes the same mistake as we did and bring your dog to this daycare. Our dog has now come home twice with wounds that have needed to be treated by a vet and both times the staff has had no clue anything happened. The first time in June 2020, our dog came home with a cut on her neck that required 4 staples.

When I called the next morning to ask if they saw anything I was told it was probably from the fence but they didn't see anything. They proceeded to ask me how much our vet bill was, but did not offer to cover it. The second incident, our dog came home with a small puncture wound and blood on her side. She ended up whining all thru the night, limping, was unable to climb up on the furniture and seemed like she was in pain.

We brought her to the vet to be checked out and he said it definitely seems like a bite mark. I once again called My Second Home to see if they noticed anything and once again were clueless. I felt I was receiving attitude from the employee on the phone. I asked how they go about watching the dogs curious to if someone is always watching them since this was now our second experience with this and they do not have cameras to watch or look back to see what happened.

The employee just told me they were understaffed like everyone else, she had been sick, and our dog was very playful. They did offer to cover the vet bill this time, but we will definitely not be returning to My Second Home. Our dog has also come home covered in poop that they didn't notice when my husband came to pick her up. But later they noticed the room she was being held in was dirty and called after he had gotten home and giving her a bath to let us know she might have poop on her.

My Second Home is the perfect place for your furry family members. They genuinely care about you and your pets, and treat you like family. Bentley Grace loves getting to go to daycare to see all her friends and spent time with Ms. Bev, Caroline, and all the other staff. I know she is in good hands each day she is there. If you are looking for a second home for your pets while you work or travel, My Second Home in Cool Springs is the BEST place for them

My Second Home was a pleasant surprise for us to board our pet. The facility is overall clean and spacious. The staff is exceedingly friendly and try to provide the best customer service. Our dog came home happy and excited to see us, but he was very fond of the staff and really enjoyed their interaction. We did have a slight problem with the billing, but it was resolved quickly and pleasantly.

The staff did exactly what they said they would do to care for our dog, and that is a welcome service in today's non customer focused retail environment. We will not hesitate to use My Second Home again for our pet.

From the moment we walked in with our little guy for his first groom, we felt the love and care My Second Home has for the pets in their care. Ms. Hayley is the best groomer ever. Arvi is alway excited to see her and comes back happy and handsome. With my first Yorkie-poo, I could never find one groomer that was kind, professional and consistent with their trade.

This time around we were blessed to find Hayley and the staff at My Second Home. We probably pass half a dozen other chain and independent groomers and pet resorts just to get to My Second Home, and will continue to make the drive for their services as long as we have a fur baby in our lives.

We had a four day weekend that we needed to board our babies. Two pups and two cats. My Second Home was able to accommodate all of them. Got the gold packages and baths for the pups before we picked them up. Everything was great. They seemed happy when we picked them up and smelled great. The building was very clean and the staff was awesome. Seemed very knowledgeable and I felt very comfortable leaving them there. As long as it lasts we got 25% off since this was their first visit. I won't mind paying full price know how well out babies were taken care of.

I can't say enough about this place. We are from out of state and just moved to Tennessee. We had to suddenly leave the state and go back home and didn't have anywhere to put our dog. The people at my second home treated us so kindly and went far beyond the call of duty to take care of my dog. They actually took her as a favor and then transferred her for us To a different kennel all without charging us one cent.

These people are definitely number one in their customer service and being kind. You won't be disappointed bringing your pet there. The staff is amazing! They will take good care of you and your pet.

We have boarded our dog at My Second Home on two occasions now. The first time, she came home wet, dirty, and with a cough that lasted almost two weeks. The staff also seems very unorganized, not having a clue as to what's going on or which dogs belong to whom. However, this past weekend we decided to give them another chance, leaving our dog for a four-day stay.

When I got her back she was, again, wet and very dirty. This is not a real big issue, as I know it has been hot lately and the dogs are encouraged to play in the water, and romp around with each other. The big problem is the fact that our dog came home sick. Again! This time she seems to have ingested something that has caused her to pass nothing but black liquid in her bowl movements.

I am more than just concerned with the care provided at My Second Home. I'm concerned that the dogs aren't being monitored closely, and that there are dangerous items or substances that they are being allowed to access. Unfortunately, due to COVID-19 we were not allowed to tour the facility prior to leaving our dog with them. After this last stay, we will not be going back. And, I would not recommend them to anyone.

Have boarded my cat there multiple times. Typical cat room style boarding but condos seem a little small and prices are a little high. Today I picked up my cat and was charged for an extra day, because I arrived at 2:20 p.m. and was informed they have to be out by 1:00 p.m. Manager would not waive the extra day. They told me it is like a "hotel policy". Luckily all the hotels I stay at are more flexible and allow an extra hour or two if needed! Two stars for inflexible and poor customer service. Plus it smelled terrible in the lobby. We won't be back.

This is a wonderful place to board your dogs! They go above and beyond to make sure your animals are happy and well taken care of. They also have excellent customer service, and truly care that their clients (furry and human) are satisfied. The staff there is super friendly and caring: special shout out to Nicole for the special attention she always gives our pups, and to Pam, who graciously took care of an issue we had, and made it right. We feel very lucky to have found My Second Home, as our dogs are our family members, and they deserve the best. My Second Home is the BEST!

The staff at My Second Home is AMAZING! They are so caring and treat our 4-legged kids like the precious family members they are. They know each one by name and are so excited to see them each day we take them to day care. They go out of their way to accommodate our crazy last minute schedules and they have the absolute best staff! I don't know what we would do without them!

Terribly disappointed We boarded our dog for 6 days when we went on vacation. When we picked her up, she was still wet from being groomed and hair was flying everywhere (I'm guessing they never attempted to brush her) We got her home and she had lost 7 lbs. we had called and checked on her, while we were gone, and they told us that she was eating fine.

Once we got her home and realized how much she had lost, I called them again and the lady said that she had not ate well. She was bleeding every time she went to the restroom. They had three different emergency contact numbers to call if there was a problem. We paid for extra play time, we had even left her there for a weekend (previously) to see how she would adjust. (The weekend went fine) I would not recommend this place to anyone. Very saddened by the way she was treated

My 12 year old German Shep/Collie mix, Chica has been coming to My Second Home since we moved here from NJ 4 years ago. My dog can be a little nervous around new people but the staff here have literally made it like a second home to her and take such great care of her. My husband and I joke that Chica stays at fancier resorts than we do - but honestly, knowing that she's in good hands (and enjoying herself) when we're away is definitely worth the price. Can't say enough good things about this place! (Boarding, daycare and grooming)

I took my dog in for boarding on June 21, 2019 freshly groomed and in good health. When I picked him up on the 30th, he was supposed to have been bathed, which I assumed they did since I was charged for it. My total bill was $650. When we got home, I noticed he was limping on his back left leg and his left ear looked bigger? He is a havenese with fluffy face and ears and medium length hair, so I didn't notice right away until I checked closely that the hair on his ear was matted all the way to the skin, not in one spot, but entire ear area!

He normally has long silky hair on his ears and has never been matted like that and also went in freshly groomed. So not sure what happened and if he was bathed the day I picked him up, how could his ear be that matted to the skin? I got a phone call today, July 9th, and after they investigated, they found out my dog was "pounced on" by a puppy and hurt his leg, but after they checked him out, he seemed ok, but the lady who called me apologized because they should have written this up AND call and inform me what happened.

They still don't know how his ear got all matted up and swollen, even though he was bathed before I picked him up? She did apologize many times and said if I take him to vet and he has any injuries from his leg or ear, to let them know. They are refunding me the money I paid for his boarding.

Not very impressed. There has to be some better options out there! My dogs have been boarded here twice. My first complaint would be that no one ever answers the phone! I have called on many different occasions and I have never gotten to a person any quicker than a 10-15 minute hold time. Maybe they have too much business and don't need to take my call.

Or maybe there is not enough staff. Lacking customer service in every way! Secondly, both of my dogs came home last week after their boarding visit with kennel cough. Fortunately, they have both been vaccinated so they did not get as sick as they could have. For the over $1000 that I paid to board them for 10 days you would think that they would have a better plan in place for "sick" dogs that are there (or should not be there) and that someone would have called to check on my dogs after my regular vet called to inform them that my dogs came home sick.

The sickness cost me another $200 for a vet visit and antibiotics. We will not be back and we will not promote this business in any way except to say "find somewhere else to board or get someone to stay in your home"! :(

My Second Home has gone WAY downhill over past 2 years and I can no longer recommend it: it's become too corporate/$ centric, staff insufficiently trained, dogs not grouped with proper screening or supervision, too many dogs out in gen pop, sloppy scheduling, dirtier, dog being "mysteriously" injured. my specific issues all fall under these categories.

Last straw, showed up for scheduled and confirmed grooming appointment and was told "oops, you're not in the system", followed by blank stare/so why are you not leaving? The GM did call me back after I left a message requesting it - essentially got a "that's too bad" response.

We boarded our very old cat here for about two weeks. We were very concerned because we boarded him with a vet last year and it didn't go well at all. My Second Home met and went beyond our expectations. We gave them specifics on his personalty, diet and charm. It was a great experience. I highly recommend them.

The only reason I am giving My Second Home a two star rating is because my dogs have boarded here multiple times in the past year and this is the first time I experienced a major issue. Although they always came home dirty and always have to pee the second I pick them up (which makes me think they weren't being walked regularly). This is the first time I had a major issue.

I dropped my dogs off on a Thursday as I was leaving for the weekend. I noticed one of my dogs vomit a few times on Thursday but I did not think much of it as sometimes dogs do this. I told My Second Home when I dropped my dogs off that one of them vomited a few times that day. I asked them to keep an eye on him, they said they would. I called every day to check on him while I was gone and I was told he was doing great.

I picked him up on Sunday and he was so lethargic he could barely walk to me. This is extremely unusual for my dog as he is usually very hyper. I noticed his skin and eyes were yellow and he looked extremely sick so I rushed him to the hospital. The doctor took his blood and told me he was extremely ill and needed to be admitted immediately for antibiotics, fluids and many tests to determine what was going on.

The doctor said if I did not agree to admit him or if I did not bring him in when I did, he would not have made it over night. So if I didn't happen to come home on Sunday, would My Second Home allowed my dog to die in their care because they weren't taking care of him or even looking after him? I called to get answers and was told my dog did throw up a few times while I was gone.

Why was I never notified? I should have been called right away when this happened! I could go on and on about this but I think you get the point. My Second Home charged me $560 for "taking care" of my dogs. You didn't take care of them at all. I could actually argue if I left them in your care for one more day, one of my dogs would be dead right now.

My dog had to stay in the hospital for 5 days which has cost me almost $6,000. He still has a long road to recovery. The least My Second Home could do is offer to refund me the $560 for their boarding. I have been speaking with a Manager about this regularly and this has never been offered. Be careful if you board your dogs here. The daycare staff seems good but the boarding staff does not care about your dogs.

I'm one of many regular customers of MSH and have been for 3 years. I travel very frequently and my dog boards and daycares here week after week after week. It literally is her second home and she loves it. Hundreds of stays here and I'm totally comfortable leaving her for the week. From my experience, the staff here loves dogs, are very conscientious about the health and safety of the dogs, and are completely reliable. Everyone's entitled to their opinion, but as far as the boarding/day care part of the My Second Home, giving these folks 1 star is absurd.

I have history working in both veterinary care and pet boarding and My Second Home is a rare gem. On the first day of daycare the staff sends you home with a report card and a photo titled "First Day of School." You would think that this extra level of detail and care would cost more, but no.the first day is actually free! On my dog's second day, a week later, they even remembered my pet's name!

You can tell that the staff take time to learn about each individual pet and takes time to learn about their different temperaments (which is VERY important when dealing with multiple dogs in one group). The facility was clean and seemed well organized. They have special events, extra add-ons if you want to spoil your pup and contests where you can win free services. I trust this facility with my dog and will use them for boarding and daycare in the future.

Bottom line, do not use them for grooming. I really wanted to like my second home as it's very close to our house. However, when we picked up our doodle, he had been shaved too close (not brought to our attention when we arrived) in multiple areas. (Pictures below). At first, we thought it would only be a bit sensitive for a few days so we didn't make a big deal about it.

Bad idea. He started bleeding and when we contacted my second home they advised it would go away. It didn't. In fact, our pup developed an infection which the vet said was due to dull and possibly dirty equipment. He now has a permanent bald spot where his hair won't grow. In fairness, they did take care of the vet bill. They also told us that we would be credited back our money per our request and vet suggestion. That never happened. I probably wouldn't have written this review if they did! Save yourself the trouble, money and save your pets health by finding an alternative.

Our dog Olie has stayed here 3 times for boarding and grooming. After boarding, we pay to have him groomed. He always comes out so clean with a shiny coat and great cut. Other places have shaved him when I specifically said not to. The groomers here really listen to how you would like your pet groomed. His nails are cut and filed perfectly. However, I do not take him here for grooming on a regular basis because of their early drop off policy for grooming.

A real negative for me. Boarding is okay and dogs do spend the majority of the day in their crates unless you pay for a little extra outside time. The add ons really add up quickly here. Olie loves to play with other dogs, is very social, and being in a crate most of the day is depressing for him. Thus for boarding, Olie goes to another business in Brentwood that is for friendly, social dogs in a no crate during the day, dog park oriented facility. Our cat, Cleo still goes to Second Home and it works great for her.

Very disappointing experience--and I won't be back. Upon dropping off my dog for a roughly 10 day stay, I was told I could not walk her down to her space, or see where she would be staying. Strike One. Any dog owner will tell you this is simply unacceptable. I can't see where I am paying you to keep her? A few minutes later as I was checking her in, the front desk staff (teens dressed a bit strangely in cummerbunds) were constantly trying to upgrade her stay by selling me various extras ($$$).

Strike Two. They were relentless, "don't you want her to have X, Y and Z while she is here". No, I didn't. Maybe they work on commission or something? Less cummerbunds, and more common sense needed at desk. The biggest issue was this. My dog had a partial ACL tear about 8 months before boarding her. I paid them to keep her in her own kennel, and have individual walks/potty breaks so she did not attempt to play with other dogs and run the risk of re-injuring her leg.

Not even a day after drop off, they called my cell to tell me she had tweaked her leg--and were very uncertain about how it had happened. Finally it was explained that she was let out with the other dogs to go to the bathroom, had played and injured herself. This was exactly the scenario I did not want and was paying to avoid. A HUGE STRIKE THREE.

They couldn't even follow basic instructions. Thankfully after a few weeks her hip got better, and we didn't need surgery. If your dog has any medical issues, this place seems like it cant be trusted. I will say that they refunded my entire stay (minus our deposit) when I picked her up without me asking. Ultimately this place came highly recommended to us, but based on reviews on here and other people I have spoken to, this place has issues. They need to listen more and sell less.

Update: Vet confirmed my cats parasite was contracted from their kennel. The parasite sent him in a fit of horrible diarrhea which then caused him a horrible bladder infection. He spent most the day getting sick today due to the set of 2 pills he is on! IT'S NOT FUN CLEANING UP THROW UP AND DIARRHEA! Not to mention 3 trips to the Vets just for him!

I am IRATE! Had to take work off to address this, and with what is going on with my father this was the LAST thing we needed! I been keeping a close eye on him, poor guy. He won't play, barely eats and wants to sleep all the time! Thanks to this place they got my pets sick and placed additional stress on us and our pets! What was heart breaking today, was finding my sick cat curled up next to my dog ashes that passed away in May. His big brother. They were so close. He curled up with them holding the box with his head on the top of them.broke my heart!