Ushampooch

So bummed a special story. before the lockdown, was here with my dog Betsy for years. Loved it! Yesterday went with Betsy with my twin grandsons and was met with, "can I help you?" I said, "yes, here to wash my dog". Response, "you have a reservation?" I said, "no, didn't know I needed one". Response, "oh yeah, have been doing that for two years". Well, I guess it's been that long.

There were three stalls open and no one in line or waiting. I said thanks and left sadly. Now here's the special part: The last time I was there, my ex was texting me about my 26 year old daughter. Hands wet I didn't respond. When I responded I was driving home with a clean Betsy. Called my ex and was given the news that we were grandparents. "To who?", I said.

Your daughter. Now mind you my daughter and her girlfriend lived in a studio apt and my wife of 21 years just saw my daughter at Christmas dinner. Take notice, my last review was glowing four years ago!

Only place I take my boy to get a bath. Very clean and provide everything you need for a complete cleaning. I have a big pup and he loves going in for a shampoo.

No professional goomers on site as advertised. Was quoted grooming prices for the future when they hire new groomers, but the prices seemed very high to me. Self grooming prices are not bad.

A great place to wash your puppy and the service is very friendly. I just wish you could get a same day appointment sometimes.

They run it like we are privileged to be there. Instead of being friendly and welcoming, they are cold and pushy. This should be a happy place to bring your pet but it isn't because the owner hires unfriendly people to work there and she herself never bothers to show up to check on things. I won't be giving them any of my business that's for sure.

Is it just me or anybody else have the same problem booking an appointment? I don't know what's wrong with their website. It says my payment is declined every time. It doesn't matter what device and credit cards I use. I even called my bank if something is wrong in my end and everything is working normally. I also asked other people to do it for me with their device and card and it's saying their payment is declined as well. I've contacted the owner many times and there's no solution to it.

Be sure to call ahead as you will likely be turned away on a weekend. Used to use them a longgg time ago and never issue. But last two times they said it would be an hour wait.

We just love this place. So clean and welcoming. Sadie loves her baths and little treat left on towel.

I took my puppy dog here for a wash today and could not be happier. My dog is very clean, and I was in and out in less than an hour. Dominic was very helpful, and provided everything that was needed. We will be seeing you again soon! Thank you!

When I took Charley in the woman working there was pretty snarky. We were early and the place was empty. I was told I could not start early because none of the stalls were clean. HUH? Sorry, but isn't it your job to get those stalls cleaned? So, we waited for her to clean a stall. The stalls are nice they have everything you need. My only suggestion would be that you have a way to adjust the dryers.

They are extremely noisy and small short haired dogs don't need to be dried by a cyclone. The pictures are much better than the actual place. The business is fairly dark inside and our stall that day had trash in the trash can, dog fur mostly, dog fur on the dressing table and dog fur in the drain catch. You can only make an appointment on line.

They actually refuse to make an appointment any other way and you need to pay in advance, on line, when you book. So, if you need to cancel or change the date or time you SOL and they are no help if you call. It's a pretty basic place.

I used to bring my Dog here for self bathing. I really liked it initially, and had no issues for the few years I used their services, but now my opinion has completely changed due to my interactions with the owner. I had to cancel my reservation due to my boyfriend being in a car accident and therefore did not have transportation to take our dog there.

I tried to reschedule first thing in the morning, and no staff answered the phone call. I left voicemails and did not receive a call back. After calling for probably the 5th or 6th time, I FINALLY reached someone, who was of no help. All the young man said was that I could go online to the contact page and send a message to the owner about requesting to reschedule my appointment.

Long story short, after many attempts to get ahold of her, she denied the request and kept reiterating that same day "cancellations" are not allowed and that we cannot reschedule or receive a refund. How is this ok? An emergency did not matter to her, just her policy/procedures, and receiving $$. No empathy or concern was offered/given. Nor were any apologies. She was highly unreasonable and flat out rude. I had to do a charge back at the bank because the owner refused to help her customer. I will NEVER ever return here.

I've gone to this place twice. I love it. It makes bathing my dog so easy. Everything you need to bathe your pup is provided by them! Towels, shampoo, brush, dryer, leave in conditioner, eat cleaner, etc. All you need to bring is your pup. The staff is friendly and they were very welcoming and helpful the first time I came. I look forward to being a regular here

I began using their service when I moved to the So. Bay from Silverlake last year. My experience was as expected: You pay and someone shows you how things work and leave you to it. Previously my take on staff was like being a patron at a old record store where your questions are politely tolerated by the indifferent staff. You have to make online appointments now and their prices have increased from $14 to $18.

I was late. But discovered the ten minutes I assumed I'd forfeited was actually 1 hr 10 minutes. My appointment was at 10 AM; not 11 AM. Defeated and a little embarrassed, I started to leave. What I'd hoped would happen during the strange moment of silence between myself and the young woman who worked there was that she would empathize that the money their client was forced to prepay would just be absorbed and offer to reschedule. Instead, I was reprimanded about the reminders that all clients receive the day before their appointments followed by a condescending, "Have a nice day." It was that snarky, sarcastic sentiment that made me snap and the "Fuck you." that escaped my lips was the catharsis I needed to just get in the car and leave. SHAMPOOCH, you have far too much competition to have staff treat clients like I was treated this morning. Enjoy the $18. It's the last you'll ever get from me. Have a nice day.

I like this place because they have a nice facility, thus the 2 star. For what they charge $18, they technically provide towel, Q-tip, Cotton balls, and Shampoo with a Conditioner spray. Let me tell you, the rip off is the Shampoo and Conditioner! Bring your own! Wish they would discount if you bring your own shampoo. What they provide is CHEAP water-downed shampoo that doesn't lather (seems like 1/4 shampoo filled with 3/4 water) and some watered down conditioner in a spray bottle. Lets get real uShampooch and provide the appropriate products if you state that you are providing them. You couldn't even sell that stuff. Totally unacceptable and misleading the customer.

Have been coming with my dog for 10+ years, and it remains my favorite place to wash my dog. Friendly team and clean and pleasant environment

Pretty good deal tbh. Bring your own shampoo and conditioner, but their leave in conditioner is actually really nice. Spaces are nice and private for the most part. Booking online is a little confusing, but overall a good wash and experience.

I prefer to bathe my dogs myself and I like this place. The stalls are private and you can let your dog be free off the leash inside your own stall because it is gated. Only thing I didn't like was that their shampoo was watered down but that's not a problem bec I prefer my furminator shampoo anyway. I like how they leave a treat in the towels as if this is the doggie spa.

Staff was friendly and I liked that you book your time online so you don't have to come and wait. You come in. They show you your stall with your name on it and once you're done you just leave bec it's all already paid for online. Less lingering around other dogs and very fluid process.

Went in today with my dog Neala and the staff was so friendly and helpful from the beginning and they have everything for this furry Husky. I like that they also give a treat and nice brushes to comb out after the wash. Very affordable and fun even though Neala sometimes decides I need a bath too

Started going with 2 Alaskan Malamutes and this place is Fabulous! Always a clean self serve dog wash! Great staff and well appointed.

This place is one of my favorites to keep my furfriend clean and fresh anytime she need it. The staff is so polite and always is right away anytime by anything you need to get the job done.

I recently took my dog Ace here to wash him, on the first day they opened up after being closed due to Covid 19. The price is great, staff is friendly, and everything to wash your dog is provided, even a couple treats. I appreciate the blow dryers to dry your dog after. I wish they still had aprons, but obviously due to Covid 19, they have taken those away. I recommend bringing your own! Great experience.

This place is conveniently located by home, well not that close but closest self-wash pooch business. The location has about 6 different pooch shower stalls. It is $17 per bath and it includes towels, shampoos, combs etc. (Next time I plan to bring our own shampoo for fleas that we use as a precaution) The staff was very friendly and directed us on what to do as it was our first time here.

They also have some food, snacks, and doggy items for purchase but not that big of a spread of stuff. I really enjoyed this place as it seemed to be kept clean and tidy most of the time. I will definitely be back to this place. I have not used their grooming services so can't speak to that.

Great place to take my pup for a shampoo and blow dry. The staff is very accommodating and friendly. The stalls are nice and big which helps when you have a large dog.

This place is very convenient for us since our pups love to run around at the dog park. Reasonable pricing and amazing service. They are fully equipped with everything you need to bathe and groom your dogs. We had two dogs fit in the bath and they seemed to be comfortable. A separate station to dry them. The place provides a cookie treat at the end.

Clean and friendly self-clean-pet place. We are returning customers for 2 years. It's really easy to wash your furry babies here, big or small. A lot of shampoo options, we love the lavender one. Tuesday and Thursday's morning special are only $12. But regular price for $17 is not bad at all.

I don't know how this place got their ratings. I will never bring my dog here. Seriously upset for my dog. I specifically told the groomer that I have a miniature golden doodle and to take the length down half length, which was about 1. I specifically told her to do a puppy cut and I emphasized that my dog is not a toy poodle and to not do a poodle cut.

When I came back, the groomer completely butchered my dog. She said her hair was tangled so she had to go shorter than expected. WTF. My mini Golden doodle has the best wavy hair that I personally used a detangler spray and a brush weekly. Look at the pictures, they speak a thousand words.

UShampooch is conveniently located within close walking distance from the Redondo Beach dog park. It's perfect for those crazy days when your dogs get into the mud or get too rowdy with their dog friends in the sand. Not only are there stations to wash your dogs, there are treats, accessories, and other products you can pick up during your visit.

The best part though is they have groomers present daily (typically 10AM-2PM) who groom your dogs for an unbelievably reasonable price, ie: $10 for nail trim, ~$65 for my mini goldendoodle, etc. Also, if you keep your dogs on a routine 2-week nail trim visit, then it's just $5 for a nail trim! The service was phenomenal both on the phone and in person every time we have come by.

Both the service and space are very inviting. The store is very open concept with quite a few stalls. At first we thought $17 was pricey to wash our dogs when we could just wash them at home. Then we discovered the $12 by 12 deal, which is a bath for $12 if you're finished by 12PM on Tuesday's and Thursday's and it was a game changer! Highly recommend uShampooch for your affordable dog grooming needs here in the South Bay!

Great prices, friendly staff, ample products, and hypoallergenic shampoo. It was kind of a long wait to get in some of the rooms but it was worth it when my dog came out smelling really fresh.

I love this place for their self wash stations and excellent staff. Everytime we at most wait about 5-10 minutes for a stall. They have a vast variety of shampoos and also conditioner available. They have many options if treats because my dog only is happy if he gets his treat after he let's me bathe him. I don't come here often but I love it everytime. Plus they have adorable bandanas!