Backlund Animal Clinic

We have been going to Ridgeview, and now The Ridge for 20 years in total. Dr. Gaines and the team are always amazing. And, our dog is a rescue with some VERY big trauma from his past. However, you can see he does just fine in his environment. They are always so patient and kind. I would recommend them to anyone!

This was our first full visit for our new pup, Daisy. We chose this location because we had used it with Dr. Backlund (retired) for years. The Ridge took over the clinic. Our visit was great! Courtney and Dr. Gaines were very caring and compassionate. The staff at the front desk was friendly. The doctor took plenty of time with Daisy and answered all our questions. We look forward to having a long relationship with this vet clinic. Thank you.

We have been taking our little senior dog Sadie to the Ridge for rehab therapy after we opted out of rear hip surgery on the recommendation of our regular vet. We have been extremely pleased with everyone there, from the front office staff, to the tech therapists and to the vets. Sadie is progressing nicely, and we have seen improvement in her range of motion movements, and a seemingly lessening of pain (due partly to the pain and anti inflammation meds). She is getting a mixed bag of treatments: Laser therapy, water treadmill, stretches, etc. We would recommend The Ridge for any rehab therapy on your beloved canine pets.

I have that dog with severe allergies and she has seen MANY different veterinaries in her short 8+ years. Joanne Gaines at The Ridge is an excellent vet. She listens and is open to new things and isn't condescending in her responses. I would highly recommend using this clinic to anyone who is looking to change their pet's doctor. I raw feed and use as much holistic treatment as possible and the doc has no problems helping me with this. She is great! Glad I found her.

I have been going to Dr Backlund and his staff for decades and recieved excellent care for all my kitties. I was sad he retired (kudos to him) and a bit worried about the change in vets but I have loved the new vets. And happy to see some of the old staff is still there. They have taken great care of my cats with their various issues and are always happy to answer questions.

When my puppy got sick I was able to take her in the same day that I called. They took a lot of time with us to examine her and explained everything to me. They even took the time to email me with more information and call the next day to see how she was doing.

Ridge Vet Clinic on 160th & Center is the best! We've gone there twice now for our Golden Retriever, and each time, our experience has been top-notch. Dr. Jo takes lots of time to explain and answer our questions, and we couldn't be happier with their overall service and expertise.

We have two dogs a 2-year-old Goldendoodle and a new puppy both are in the care of the Ridge vet clinic and my wife, and I think the world of this vet clinic. This place takes such great care of our dogs and keeps us informed on our two boys health. The staff is top notch, always makes you feel welcome.

Dr. Gaines is very caring and attentive when conveying concerns and observations regarding our pet. She never seems rushed and when she is in the room with us, she makes us feel that we are the only customer on her agenda. She is knowledgeable and professional.

I don't like giving bad reviews but there is steam coming out of my ears right now. My mom and her dog were hit by a car this past fall and it was suggested by our vet to try acupuncture. At no point since the accident has this dog regained any strength or function in her front leg despite multiple costly interventions. Unbeknownst to me, Ridge has been selling my mom NAME BRAND anti inflammatory and gabapentin $$$ - without any intention or plan to discontinue either.

My mothers inquiries about ways to save money due to mounting costs (because this has now been going on for several months) were met with indifference. They recommended 6 treatments of AP but half way through insisted she needed a "re evaluation in order to schedule the next appt" $$$. They're unapologetically rude and steadfast in their clinical opinions but where they got these opinions or medical training - who knows.

It's so demoralizing to see vet clinics like Ridge exploit sick or injured pets and their desperate owners. The neurologist today poked holes in Ridge's entire treatment plan (literally every single recommendation) and was horrified that this had been going on for this long. My advice to anyone reading this is to A) always double check the cost of your pets meds online to save money and/or insist on generic B) do some research on alternative or complimentary medicine to confirm it's evidence based before emptying your wallets C) avoid this sham of a clinic.

My dogs received great professional care plus followup calls after their dentals. Very happy with the staff.

I love this place! They welcomed my new puppy with open arms! Friendly, smart, caring, responsive, reliable. So happy to be their client!

I'm still in shock as to how this business handled my situation. I had an appointment scheduled for my dog on August 27, 2021. My wife's Dad died suddenly the night before. We were up all night and therefore a little late in getting out of the house. I called this business, explained the circumstances and said we would be 10-15 minutes late. Their response was they have a 10 minute "rule" for being late so they cancelled my appointment.

My response was that I don't want to do business with an entity that handled a situation like this. They then informed me I would forfeit the $230 deposit I paid for the visit. Incredible. I made one last attempt to work this out with the office manager (I believe Tonya was her name) and she was worse-- rude and completely unprofessional. I would recommend against using this business. How they represent themselves to be and how they conduct business are polar opposites.

Caring staff. Available appointment times. They have lots of resources: x-ray, ultrasound, blood tests, urine culture, physical therapy. My dog likes going!

Dr Nels Backlund is the BEST and is so caring! He treated Elka like she was one of his own every time he saw her. Always gave us options in our treatment and made sure all our questions were answered. The entire staff is great and caring as well!

Dr. Beck is an amazing vet who really cares about her patients and clients. After my black lab, Luna, was limping for over 4 months, had seen 2 other vets, and tried multiple anti-inflammatories without success, Dr. Beck got Luna on a prescription diet, supplements, and exercise plan that not only fixed her limp, but got her back to hiking with us. I've never seen such a thorough exam performed on anyone--human or animal. If your dog needs a rehab specialist, there's no one better.