Pet Village

I've had my cat and dog board with pet village. Great place! My mind was at ease every time.

Great boarding kennel, my dog Rigby loves to go stay The staff adore him, and show much affection toward him Their training is amazing, and very affordable

We boarded both our dogs here before (different times) and they both came home with kennel cough. One of our dogs is older & conditions were more severe. Another time we brought our dog here she was overfed & seemed to not be taken out frequently at all (as we paid extra for play time.)

My dogs have been going here since Aug. 2021, they love the people and seem very happy. We have used their bathing services, nail trimming, and boarding. No complaints at all, everyone I have spoke with is very sweet and attentive. Our daughter has also been taking her dog here for the last 4 years and she is the one who recommended this facility to which we were very thankful.

It is hard to choose a place that you can trust with your pets and we are glad we went with her advice. Thank you all for caring for our pets, we really appreciate your help when we can't be there.

My fully vaccinated dog came home with kennel cough. I know that this can happen at times but there really isn't a reason he should have. I picked up Doyle to training issues my dog was having and all that was really said is "are you mad? " I was told there was no reason to take him to a vet cause his wounds are superficial, and they were but they can't legally tell you that since they have no medical training. I'd let all go if I hadn't been dealing with a coughing dog at night. Not to mention when I said hey I went boarding at this place the tech says "oh let me guess he has kennel cough now, been happening a lot"

Took my adult dog to Pet Village for their 8-week Novice training course. Overall super experience! Obedience courses are group classes held in a huge, indoor, fully enclosed arena with a concrete floor. Jen, the lead trainer, manages to choreograph the training of multiple dogs (and their owners) with alpom and patience. We all ended up performing better than we expected, with both dogs and owners happy. Highly recommend!

They always take great care of our dogs, thank you so much for being so caring for them

I'm new to the area and went in to get a tour of the facility. The staff member behind the counter was clearly frazzled as it was "pick up time." There was already a frustrated potential customer ahead of me who could not get ahold of the person coordinating training classes. She was given new information which she has not been told prior. My turn.

I was told to come back between 1-3 any day for a tour. Confusing because It clearly says on their website, "see us in person.feel free to visit during normal business hours." Needless to say I wasted 45 min of my time only to be turned away. Not very good customer service. They do not exude a warm, welcoming atmosphere. Won't be boarding there!

0 is really the true scores My friends dog went in for specialized training for 6 weeks to become a service dog for special needs. He went in healthy and happy. They would not let her see him at all during that time. He came out six weeks later emancipated, lethargic and sick. She immediately took him to her vet and he passed a day and half later from sever bacterial pneumonia. There have multiple injuries and deaths of dogs from this kennel! Do your research. They need to be shut down permanently!

Great novice classes for your dog. This is my second session for their novice class. Hoping to enroll in agility at some point with my Kelpie x. Jennifer and the assistants have the program locked down for best results, and have high expectations for you and your pup while respecting others in the class. Reasonable pricing for the high quality training. Good bonding for you and your pup. Best obedience class I've experienced so far

DO NOT BRING YOUR PET HERE. If you do you will get your dog back with bruises and kennel cough. If you love your dog you know what not to do. And to the owner a law suit will soon close you down if you keep the same practices up.

The staff is really nice. I have never put one of my dogs in day boarding so I was surprised when I went back to view the kennels. I didn't like the concrete floors they seemed cold. But for some dogs it seemed fine, my girl is spoiled I really like the classes and staff.

Definitely recommend doing your own research before bringing your business here. Recently, took my dog to the vet and multiple people on staff did NOT have a good recommendation for the training at this place when I brought it up. Allegedly, they are known to use aggressive tactics onto dogs that are perhaps more rambunctious or energetic. I wasn't a fan of this information because I don't want my dog to cultivate any violent behaviors during or after the training process as my dog already is a protective family member. So, naturally I decided to give them a call to take the temperature of the place to see what's up.

When I wanted to discuss some of these concerns over the phone, I felt like I didn't get complete answers and additionally the staff was rude over the phone. That was the nail in the coffin for me and I will not be doing business here. I really wanted this place to work because they offer a lot of resources and because there are good reviews vouching for this place out there. However, I do not want to roll the dice when it comes to my dog.

I took my dog here twice. Once to get her nails trimmed and once to get a bath with nail trim. The first time she came out with 2 of her nails dripping blood. The second time for the bath when I went to pick her up I could hear her crying in the back room (my Aussie rarely cries or even barked for that matter) the lady at the counter then had the nerve to tell me my dog required 2 workers and that my pup peed on one of them.

And that I need to work with her better. I then told her maybe she doesn't feel comfortable with you guys. She then changed her tone and tried to be all nice, knowing i would defend my pup. We will never return here again and wouldn't recommend them to anyone.

While the customer service is amazing and knowledgable. My first dog came back with kennel cough 2x and they had a notice saying they had an outbreak. Recently my pup came back after being boarded over spring break, sneezing, coughing and nothing was mentioned. I took to them to the vet as I recognized the symptoms and sure enough it was kennel cough.

As much as I like the customer service the service is not returned to the pups. I'm won't be boarding there as the outcome is a sick dog. This may not be happening to everyone but it was my experience and i felt it needed to be addressed.

I took my dog (her) and my brothers dog (him) Well, My dog came back with her jacket all WET! And started sneezing and coughing She ended up having kennel cough but not just that but she also got a wound near her stomach! Same with my brothers dog! but exept he had a white spot on his chest and we asked staff about it and they told us It was because they BATHE HIM WITH BLEACH!

They also trained him but I didnt see any results I dont know How they trained him! Im speechless! and also, You cannot bathe a dog with bleach! worst experience ever! Dont even go there for training neither boarding, I posted a review on google to but They DELETED IT! They dont want to know they're truth!

We love Pet Village! We have two gray tabbies and the staff are always excited when "The Twins" come to stay. The cats seem content - both always look relaxed in their kennels when we come to pick them up. The staff communicates up front if we need to update any vaccine records for our stay so there are no surprises. Rates are reasonable and hours are convenient.

My dog has a huge wound after boarding there. He is not doing well. They cleaned the wound with water such that I wouldn't notice the blood, but its very clear. When I questioned about the wound, they blamed it on the fence. There staff were very friendly but this us unacceptable. I saw a similar review on angieslist. But google showed good reviews about them. I am not baording there again.

We LOVE Pet Village! Porsche, our GSD pup, loves it, too! Their facility is staffed with people who love dogs. She has stayed for short trips and up to three weeks and ALWAYS returns happy, better trained, and beautifully bathed. I hate having to be parted from her, but am confident and relieved that she has a safe, loving environment at which to vacation;

Pet Village has a done a wonderful job with our 15-year old cat, Mango. She is quite happy with her grooming and she looks beautiful! They are good with elderly pets.

The first clue that my golden retriever was uncomfortable returning to PV for boarding was her running away from the girl and running into the glass door twice. I didn't respect that and left her for a week. When I picked her up she was glad to see me and leave! When I got home I noticed a puncture wound on her fore leg and about 4 inches of exposed skin.

I called at 10 am to see what happened and the girl said she was unaware and she would ask the owner to call me back. No one ever called me back. When I called the vet they told me this was common from pet village. The dogs get caught up in the kennel wire and get punctured and torn. No need to return to PV!

So I'm a little torn on writing this review since historically we have boarded our two dogs there with little to no issues. But our most recent boarding experience ended with our dog having her tail amputated. We picked up our pups and loaded in our rig as we were attempting to pull away from the facility an employee runs out to gain our attention.

The employee explained that they noticed a volume of blood when they brought our animals out to us and described it as happy tail. I had no idea what happy tail was, but the staff assured us its not a big deal bandage the tail and in a week or two it will heal. Long story short the diagnosis given was not happy tail, rather as the vet described it a jagged deep cut or bite mark.

Due to the nature of the wound and the dead tissue which left the bone exposed our pup had to have her tail removed. After all that we have reached out to facility for two reasons. One to declare our concerns with their staff diagnosing dogs ailment and downplaying the need for veterinary services. The second to discuss financial concessions for either the fees of boarding being refunded and/or medical expense reimbursement.

Or at a bare minimum taking some accountability for the quality of service. But the ownership has not responded to our request for a call back. So since I haven't been able to directly communicate my concerns I thought this would be a suitable substitute to communicate my concerns for their business practices as well as provide some insight to the public who may be looking for a boarding facility.

I took my Sheltie puppy to their Puppy Kindergarten class. She wasn't even leash trained at the beginning. However, after going through the class (and doing the follow-up homework outside of class), Rosie was able to walk on leash at different speeds, do a "stay" and recall across a large indoor room, walk across a beam, and go through a chute. Amazing transformation! Jennifer and her staff are awesome trainers. Rosie also benefited from socialization with both owners and their dogs. Highly recommended!

PET VILLAGE: They took down my post, so each time they do, I will keep re posting. We were having our 2 German Sheppard pups, trained their. They even had us get choke collars for them, not to keen on the idea, but ok. Went to training last week. They had my husband take the GS, he was training out side, out of site of his sister. Sister stayed in side with our daughter.

So out of site, of everyone in that group out side, the trainer took the leash, and kept yanking him up as hard as she could for several min. So hard, his front was up in the air. That is ABUSE, we will never take a dogs back to this place ever, for anything. You can train, with out be abusive, that is a negative way to train. We are doing better with them, with positive reinforcement, no abuse.

I feel like there are way too many dogs in the classes and the goal seems to be more about money then the training. I was not happy with the owners demeanor towards my dog nor her lack of enthusiasm to be teaching the class. We dropped the class half way through as I have heard a lot of other people have as well. and her remarks are people drop out because the class gets "harder". this is only true because her desire to train seems to be lacking.

I wish somebody would have followed up with us, but why would they. They have our money and that's that. I will never send any business that way. I have to say though the facility is clean and the young lady that works as an assistant is kind. but that's not what I paid for.

Great place to get dog training. I took both my dogs to training here and it was top notch. I would recommend Pet Village to all dog owners without hesitation. The trainer Jennifer goes over and above to make sure you get the results you want. My older dog that is over 10 years old, wasn't treat motivated and she had other training methods that worked just as well. Staff was very knowledgeable and friendly. Highly satisfied.