Crate Escape

BEWARE! Owner is very rude and acts like a know it all. I took my German Shepherd here and was told he may not due well if he has anxiety but that we could try it. I felt that the owner Renee already had it set in her mind that my dog would not do well and she was very negative from the second we walked in which made me anxious about leaving him. She barely even said hello to him.

I then found out they put a gentle leader on him to stop him from barking which is NOT okay as that is not what it is supposed to be used for. When I told her what gentle leaders are used for and that they are not used for barking I was told "well thats how they're used here." I was told he was too big but they did not even put him with the bigger dogs in a different play group.

I was told the other dogs didnt like his bark and his size even though he was put with smaller dogs. That was her first mistake. Why would you put a 110 pound dog with smaller dogs. I brought him here because they are not kenneled and found out he was in timeout in a kennel because he was pacing and anxious. putting an already anxious dog that is doing nothing wrong in a kennel to become more anxious is not okay.

I wish I could give them 0 stars. We find it is worth it to make the 40 minute drive to bring him to his previous daycare where the owners are amazing and welcome you with open arms and positivity. I recommend Canine Connections. I would never recommend this place to anyone!

Our Millie absolutely LOVES going to daycare here. The staff is wonderful and makes sure the dogs play all day and are attended to. They do have the option to nap un-crated which is great, of course our pup doesn't ever slow down so she's nice and tired coming home. So happy we found this place and will keep coming back!

I worked at the crate for 5 years. Brought my parents dog Milo with me to socialize and play. I have since moved to a different career but now take my puppy Meeko to play.

Renee, the owner of The Crate Escape is the best! My pug, a client, was up all night vomiting and when my vet was too busy to squeeze him in today, I called Renee and she was more than willing to help me find a reasonably priced vet that I could take him to today. She also spent time with me trying to figure out why he was vomiting. She truly cares about the dogs and their parents. I've been taking Quincey to The Crate Escape since he was a puppy.

I trust them completely. The lobby is always exceptionally clean, too. If you ever have any concerns, they go above and beyond to reassure you that your dog is well taken care of.

Fantastic facility. Renee and her team really know how to take care of your pet. Half day, full day or overnight boarding options are available. Our dog had a great time and is looking forward to the next time he will be dropped off.

I boarded both of my Golden Retrievers at Crate Escape for 12 days. They were referred to me by staff at my vet office. Renee and her staff were wonderful. They shared videos with me and updated how my dogs were doing. It was great that while my dogs were boarded they also had doggy daycare. I would highly recommend using Crate Escape for boarding and daycare!

Both my parents and myself use The Crate escape for our dogs. My dogs absolutely love going to school to see their friends. Renee and her team has been absolutely fantastic and a lifesaver for me. I know when they are at school, they are having so much fun and they come home tired.

Love Renee and the whole crew at The Crate Escape! Our pup loves going to socialize occasionally at doggie daycare. They are very loving to all the pups, and have been super flexible with boarding changes during the pandemic.

Extremely over priced for your dog to sleep all day and not do anything, dogs do not get hardly any playtime. Staff hardly interacts with the dogs.

I have been bringing my 4.5 lb Yorkie here since she was 6 months old, and it is the best decision I have ever made. Renee and the staff at The Crate Escape have been beyond exceptional with her. They provide me with regular updates, and they are very accommodating when I need to change my schedule for the week. They treat my Bella like she is one of their own.

She gets so excited on the days she knows she gets to go play with her best friends. She comes home happy and exhausted after a fun day of play. I love seeing the adorable videos & pictures of all dogs on their Instagram account. I definitely would recommend The Crate Escape! They are my Bella's second family!

My dog LOVES coming here! I have a 1.5 year old whippet mix, so she has lots of energy. Renee and her staff worked with my puppy the very first day to figure out which other dogs have similar play styles. She sent videos during the first day so I could rest assured my puppy was okay. I hear things about other daycares where dogs develop bad habits, but these guys reinforce good behavior. My puppy now has two "best friends" and she is so happy being there. I can't even tell you how beneficial this has been for my dog! (And me!)

Renee and the staff at The Crate Escape are fantastic! It is obvious that they know their business and how to run it. My dog comes home tired, happy, and well socialized. I am updated on behaviors, both good and not-so-good, each time. It is truly a blessing to have such caring people looking after my pet so close to home.

New employee here, Renee is awesome and the place is clean and Dogs are well taken care of. They handle all dogs like their own, and all dogs get love. They play with each dog well, and no dog is left unattended. It is well set up too with several sections for each size dogs and they all get to to see their friends. Wonderful place. Glad I am here.

I started bringing Charlie to Crate Escape about 6 months ago after trying other "doggie daycares" and we just love them! The first few days they texted pictures and kept me updated on how he was adjusting. Since then they fill me in on his day every time I pick him up. They take the health of the dogs seriously and are open to discuss anything you have questions about from health to behavior to how to best help your dog through life changes. Charlie cries to get out of the car and play as soon as we turn down their street and always comes home tired from a day of fun with other dogs - just what he's there for.

The whole team is amazing and they know each dog so well. It really is an like am extension of Charlie's family. Thank you Renee and team for taking such great care of Charlie!

We've trusted Scott and his team at the Crate Escape for many years. Our 2 pugs are getting long in the tooth (yes, pun intended) at 10 and 12 years respectively. They can be fussy and need attention and they always seem to get that extra care when we are out of town. Sometimes for a long weekend and sometimes for a long (10 day) vacation. We provide directions for their diet and when they need downtime (because sometimes it's simply puppy overload for them and they need quiet) and the staff caters to their needs.

They get to socialize with other dogs big and small and are so well acclimated there that they are not afraid, not traumatized and happy to go (evidenced by pulling on their leashes to go in when entering the building). Because this is a business and dogs do have accidents, it goes with the territory there and the mess gets cleaned up. Unlike leaving our dogs with family/friends where if they mess (let's say on a carpet or floor, we feel bad).

This past stay, our senior pug got sick and Scott (with our permission) took him to the vet (connected with the facility). We felt the fee was fair and similar to our own vet as we would have done the same. The point is, that with constant communication, Scott acted as our proxy and returned our boy back to us in a state of recovery not decline. After 2 days back home with us (continuing meds) he's back to his old self.

I have been so grateful for the service I received from the Crate Escape owner, Renee. She helped me handle a family emergency by taking my dogs at the last minute (thank goodness they had room). She eases my concerns with photos and pictures of my puppies. No one likes to have board their dogs but Crate Escape has made it a very positive experience. And when I pick up the dogs they don't seem the least bit stressed. I'm so happy to have found them!

My pup loves it here and I love that they seem to pay attention and give you updates on how your dog is developing. They separate dogs into playgroups based on size and temperment so I know my pup isn't getting too overwhelmed. The people here are super nice too. My only wish would be that they stayed open a little later. Great pricing for those that use the service 2x or more per week and definitely competitive rates for a single day.

We love the Crate Escape! Our two year old Lily, goldendoodle (high energy and diva like personality) has been going to the Crate Escape since she was 6 months old. You can tell the staff and owner, Renee are dog lovers! I love to see how each staff member gets to truly know each dog and their personalities, and they often share with you silly things your dog does during the day.

Our Lily loves the Crate Escape and all her furry, and human friends there. I can tell she loves it because her tail goes 100 miles an hour when she can see that we pulled in their parking lot!

We wanted to find a nice daycare for our dog. We did a trial and they said he was anxious and shaking most the day. We were not allowed in the dog area to say good-bye. New dogs are put in a play area that is separate and the fence is boarded, So, my dog can hear other dogs but not see them. That would make me anxious too! And we did a second trial and they said the same thing. So, we went to Petsmart in Naperville and our dog did great!

And he stayed overnight for a long weekend and was so happy! I was disappointed with this place for not making more of an effort with my pup. The owners is nice, but not accommodating at at!;( Go to PetSmart! :)

This review has been a long time coming. My Great Pyrenees, Henry, moved with us to California last November. Before then, he spent many enjoyable days and nights at the Crate Escape. Now, 10 months old, Henry is the best behaved Pyr I know because of his early developmental socializing with his doggie pals at the crate escape. Thank you for all of your flexibility and kindheartedness to me and my baby!

I just want to start off by saying- I will miss you guys so much as I am moving away from Naperville! My dog, Wally- well he's just going to be scarred for life for not being able to come to The Crate Escape anymore! I really can't say enough good things about this place, all the staff members and Renee. True professionals and more importantly, dog lovers.

My dog Wally, who we lovingly call our special needs child is demanding, overtly affectionate and suffered from intense separation anxiety. We tried everything to make him feel at ease in our home, but he just had way too much energy and frustration when left alone. The Crate Escape was our and his saving grace. The staff was so understanding and affectionate towards him, even when we had some ahem "starting troubles" as Wally didn't like being handled by strangers.

They were patient with him, gave him space, time and let him get used to the environment at his own pace. Now Wally jumps with joy when I say "Day Care" and goes at least 2-3 times a week. He is so much more well behaved and his separation anxiety is under control. We boarded Wally here numerous times too, and had nothing but the best experience. Logistically, this was very convenient as my husband and I both commuted on the Metra and we could drop him/pick him up easily. Renee was very understanding and let us come in a tad bit late on some days when the Metra had ridiculous delays! Also, thank you for not having breed restrictions (or "dog racists" as I like to call it). Don't even think twice about using The Crate Escape :)

The mullet lady Renee will put your dog in a cage and right before closing she takes them out and pretends they are all having fun! Go to Happy Puppy down the street he actually takes you through the whole place the dogs will play at where crate escape only lets u peek thru a small window!

Again with the "giving this place six stars if I could"! We've had our dog coming to day care 3 days a week now for almost a year. The staff here are just phenomenal! Everyone is so friendly and I enjoy hearing about what my dog did that particular day. They will always take a few minutes to chat with you when picking up your dog (which I appreciate). Our dog is happy to jump in the car and head to day care and is tired, but happy when we pick her up in the evening. It is definitely worth the money =)

Renee and her skilled team are TERRIFIC! The location in Naperville is almost as fantastic as their services and expertise. I have a barking/jumpy teenager rescue dog, who needs a little extra attention. They lovingly work with her and tell me any news or progress with our Summer. The positive experiences are huge: - tons of off-leash socialization - Summer gets to learn from OTHER DOGS (very important) - the skills and deep background of the team help me learn more about our dog and how well she is doing FORGET about these silly negative comments. - ALL day care facilities have crates that dogs use in addition to the open play space - ALL facilities raise their voice on occasion to get the attention of the dogs - I appreciate Renee's upbeat energy and straight forward approach and she has never, ever been rude (or even something close) to me THANK YOU CRATE ESCAPE for all you do for our Summer!

This place has become a necessary evil because my dog needs a place to run around all day at and its nearby. Outside of that, I'm surprised this place does so well given that the size of the owner's ego undoubtedly leaves little room for actual dogs. When she is not dressing down clients in front of other clients for failing to adhere to her every egomaniacal whim (we're the ones paying you, no?), she is dousing you with rays of bogus sincerity.

As with any bully, the best solution is to bully back - which makes this place a doable, albeit excrutiating, exercise in dog care. Notwithstanding the above, the other people who work there are super, super nice and great with the dogs. Hence, the protest-laden three stars.

We boarded our dog from 10/9/13-10/13/13. Upon picking my dog Roxy up on 10/13/13 from the Plainfield Crate Escape location the young lady on duty informed us that Roxy had an accident but did not know when it happened (we have photos). She said that she had hurt herself in her cage. Upon inspecting the cage, we saw that there were several sharp pricks sticking out that she could have rubbed her body against.

I was shocked that she would have been put in a cage with damage and could possibly harm herself if she were to jump up on the cage (as all dogs do). My biggest issue is with the amount of flesh scarring, dried blood on her stomach, legs and paws was that no one called us to tell us what happened. I just do not understand this at all. Also, her paws we blooded and puss filled as well.

The young lady told us they can't possibly watch the dogs at all times.that is what they are there for isn't it?! Also, we were told that she ate all of her food, but upon looking in her bag there were several bags remaining which means she went a day or two without eating. There were no notes or any information left to let us know there was an issue. WIth both of these issues, we should have gotten a call.

This is absolutely unacceptable. We took Roxy to the hospital on 10/14 to make sure there were no other issues. We also had no idea how long she was bleeding, so we needed to confirm that there is no infection. The doctor told us that with the amount of scarring that it could have happened on Thursday or Friday and there would have been some blood to clean up.

So not only did they clean up the blood, they hid it and just pretended it did not happen. There was an infection, so Roxy is now on medication for 7 days. We had to pay $101 for that doctor visit. Because this was an unnecessary expense, we asked for a full refund for her stay. After crying and being completed guilt ridden about what Roxy had gone through, I emailed the owner photos of our emaciated dog, blooded stomach, legs, and paws, we were told that our dog damaged their cage and if she didn't have so much anxiety she would not have gotten hurt. Are you kidding me.

As a dog caretaker, you should have notified us if there was a problem and if there was anxiety in any dog wouldn't you have something in place to sooth or relax them. You had no problem emailing and texting cute pictures of Roxy in past but you could not let us know our dog was in pain. UNACCEPTABLE! Also, the fact that you noticed there was anxiety and mentioned in the email means you knew there was an issue and decided not to call us. Also, the fact that we weren't even offered some sense of care and concern from the owner was appalling.

At this point I want the word to go out about the type of care and service the Crate Escape provides. We will no longer be boarding nor training Roxy at their facility. If you love your dog think about where you board them and ask lots of questions.lots of questions! We have learned a valuable lesson. We love our dog.she is like family so if she must be boarded from now on.we will need answers to many questions.

I brought my highly energetic, young golden retriever (who I consider my most prized possession) to try doggy day care recenty! He is like the energizer bunny at home! Even after his run/bike ride, playing fetch and running around outside he still isn't tired and insists on having me continually play with him (he might be a little spoiled:)) But nedless to say, I am the one who is exhausted!

I thought enrolling him in a doggy day care would help burn off some energy since he loves to play with other dogs! I am so happy we found The Crate Escape! Paisley loves it and gets so excited when we pull up to the facility! After his first day he fell asleep in the car sitting up because he was so tired and slept the rest of the night! I didn't know what to do with myself, I could actually sit down and relax without throwing the ball all night :) Their facility is large and equipped with an indoor area that opens to an outside with little pools for the dogs to play in!

Large fans, hoses, pools and shade help keep the place cool in the summer! The people who work there engage and supervise with the dogs to ensure all is well! I fully trust their employees and appreciate their hard work! I know my dog is in great hands and having a blast! Thanks Crate Escape!

I took my dog here once a week for months thinking that my dog was able to run around all day while I was at work. Well was I wrong. I showed up to pick up my dog one day and saw him in a cage. I nicely asked them about it and they said oh no he wasn't you must have been mistaking. Give me a break like I don't know my own dog. I will never trust my dog with these people again.