Wag A Lot

Just picked this guy up from his first "trial day" and can't say enough good things. He's tuckered out from all the playing, I got to watch him on a webcam having a blast any time I wanted to. The staff was so welcoming and helpful and even gave me a goodie bag when I left! I already booked my boarding stay for next month because I loved the experience so much. Thank you for the great service

Courtney is a great groomer! I have a young standard poodle pup so we are constantly at the groomer. Courtney always listens to what I want and Tito always comes out looking great and in exactly what kind of clip I've asked for.

Much like other reviewers, my dogs were required to take a new temp test after too much time had passed since their previous one (the first they passed with flying colors). Today, they were failed within less than an hour for being aggressive. My younger dog was clearly feeling stressed being thrown into "gen pop" with dogs of all sizes and given no benefit of the doubt, nor consideration for any distress he might be feeling.

For people who advertise their knowledge of dog behavior this illustrates having no understanding of it whatsoever. Additionally while watching the web cams, when the event purportedly happened, I saw one of the attendants throw a French Bulldog across the playspace ON CAMERA. Avoid at all costs.

Top-notch. Accessible facility, easy parking, friendly and experienced staff, clean and safe environment, professional dog stewardship, and a fun, engaging environment for dogs of all shapes and sizes!

Passionate, attentive and knowledgeable management. The dogs are very well cared for and made sure they are comfortable and attended to. I recommend the grooming also. She is very experienced and talented and loves the dogs as well.

Do not recommend for day care, used to take my puppy there and once he got bitten and they didn't even notice that something happened until I went to pick it up. I still take him for grooming and they do a good job.

We take a doodle here for grooming and he always comes out looking so handsome and happy! Would highly recommend

Great service and they always get the pup worn out which I appreciate. My pup has gotten used to the staff and enjoys boarding when I'm out of town

Love Wag-a-Lot. We use then for daily doggie daycare and for boarding. Highly recommend them. Friendly staff, our dogs are always tired and happy at the 3nd of the day.

The staff at Wag-a-lot Downtown is really friendly and very responsive. The facility is also very convenient for anyone living in the Grant Park area. The reason I'm writing this review is bc our dog has gotten terrible kennel cough at this facility twice in the last year. She was around no other dogs in the days before coming down with the cough in both instances - with the exception of daycare at Wag-a-lot.

She's a young dog, but it's required multiple vet visits and medication both times, which made the cost of a couple of daycare visits rather expensive. She's never gotten kennel cough at other facilities when we've boarded her for travel. I don't know if it's bc of the high number of dogs at the facility or that they aren't using disinfecting products, but it's something that the facility needs to look into.

We have a French bull dog who loves every human and dog he has ever played with and has never been aggressive before in his life. He apparently failed the "temperament test" because he wanted to play with every other dog and they said the other dogs might attack him for annoying them. As others have mentioned in previous reviews, they seem to fail dogs within an hour of arriving who have no aggressive qualities just because they are excitable or happy to be at a new location and visiting other dogs.

On top of this we have boarded him here like 8 months ago and they said we needed to pay for a new temperament test because it had been too long. (He passed the first one but apparently he has just become aggressive?) I will also add that when we did board him here he came back with quite a few scratches and scabs so they clearly do not pay attention to the dogs well enough.

I would strongly discourage anyone from coming here because the staff lack professionalism and any sort of knowledge about dogs and their breeds and personalities. Should've moved to a different boarder before this but went here out of convenience.

Had our 10 month old golden doodle groomed here. Will not be going back! Serve nicks and cuts in his ears and his stomach. Have been doing wound care for three days and he still has a painful cut in one ear. May need to go to the vet before this is over.

When I take my dog for grooming, day care or boarding, I know that he's receiving the same love and care that he gets at home and that's very important to me. When I leave him in their care, I have no concerns for his safety and well being and I can relax and go to work or on vacation!

Today our old girl, Abby got to go and be pampered at the Decatur location. She and I walked in the other day from Dearborn animal hospital after a short boarding weekend. We were greeted quickly and given information on grooming. I talked about afternoon appointments and thought we were set for 12-12:30. Our confirmation didn't confirm the time so I asked.

Glad I did! Apparently, your dog has to be there before 10am. We were able to get her there- thanks hubby. She arrived at 7:30 but wasn't done until 2pm so I am a bit confused over the timing. Upon pickup and she got the whole treatment from nose to tail. Suds, shed free, ears and nails. Total bill 65.00. It seemed pretty reasonable but this was a treat after losing her best friend a couple weeks ago.

They did ask if I wanted to tip. Which is fine but I would suggest to the staff to let us see the dog first. So, I tipped blindly and it would have been higher had I seen her first. Bottom line, she looks great and smells better. I would take her back at least once a year as we bathe her ourselves.

There are a lot of dog boarding options in this area, it can be overwhelming to find the best fit. I'm here to tell you that WAG-A-LOT. My pooch LOVES it! She has several buddies that she plays with and has even made human friends as well. I love the days I take her in for daycare and she comes home pooped out. I can't say enough great things about this facility and it's crew.

They also have a web cam and you can watch your dog play while you're at work or see them having fun while you're on vacation (and not feel guilty for leaving them!). Two paws up!

We have two pups and they absolutely love Wag-A-Lot Decatur. As new dog owners, we were excited and nervous to leave them for the day during the temperament testing. They were great! I like how the trainer listened to our concern about the curiosity of our own dog and he focused on that with her. Our dogs love coming here and can't wait to get inside once they realize where we are. The staff is always nice and accommodating, and our pups are worn out from all the fun!

My old man dog loved wag-a-lot. He was old and blind and kind of a grumpy old jerk but everyone there remembered his name and were so sweet to him. I feel like they really understood his personality. My pitbull loves it there, they get that pitbulls are just goofy pups like any other dogs. She follows me around the house in the morning because she wants to go! Thanks for taking go care of my family.

After coming to Wag-A-Lot for over 5 years, I have to say that my husband and I are extremely disappointed. He went to drop off the dogs this morning and the staff was extremely rude to him because she thought that he was a walk-in. Once they realized that we already had a reservation and a reservation for the holidays, they agreed to do the behavioral assessment but were extremely busy. Milo barked, and they immediately made my husband leave and said that our dogs are not allowed at the facility. I'm extremely disappointed as Milo is a great dog, he's just scared of strangers and needs a 5 minute introduction.

My husband is shocked by the behavior of your staff and their immediate response to turning away Milo after he barked. I understand that you guys are busy, but please know that I will never again refer this facility nor will I spend my money here. This isn't just about Milo. You previously banned my foster dog Otis, but we respected your decision and we still came back to you, because you are the best. I'm angry because you didn't give Milo a CHANCE and you kicked my husband out after I had holiday reservations for over 2 weeks.

People seem to really like this place. I thought we would too. Everyone who works there was super nice. I tried doing my research and thought this would be a great place for our pup to learn to interact with other dogs. My dog had her first experience there (and first time at any daycare) and I was called within an hour or so and the second call. Are 3 hours later.

My "socially awkward" dog is not a good fit here. I'm not sure exactly what that means really as she is a puppy and she never experienced being with that many dogs in an open area before. It's all good through as we found someplace else that works with dogs as no one is comfortable on their first day of school. PS- my dog is not socially awkward. She just does not know how to act around all types of dogs yet. We are getting there though.

Our dog has been coming here for almost 3 years now and he loves it. The staff turnover seems low as some of the front desk know our dog when we come in. He usually gets exits baths when he stays for more than a day and they do a good job on that too.

I love this place! I have taken my pup there for haircuts twice - the service, price and location are all great. The offer 10% off for pre booking so I've already got the rest of the year lined up to keep my shaggy pup looking her best. I'm also amazed how how well the dogs in day care seem to all play and get along so well!

We honestly cannot say enough great things about Wag-A-Lot. I recently started bringing my dog Cam here (decatur location) at the recommendation of a family friend. We couldn't be more pleased with the service we receive each time, the friendliness and dependability of the staff and the happiness it brings to our dog and us. I feel great knowing that when I need to, I can bring my dog to a place that he LOVES, with great people and lots of furry friends to play with.

It so nice not to have to worry about anything when he's in Wag-a-Lot's care. I was nervous at first, being that i'm an overprotective dog-mom, but its very clear that my dog has a blast here and the staff and behavioral specialist bode work hard at their jobs and genuinely love what they do. They take great care of my dog. Cam almost looks annoyed when he sees Ive come to pick him up.;) One of my favorite things about wag-a-lot is the fact that Cam gets a lot of socialization and exercise time in a safe environment.

He doesn't just sit in a crate all day like many other places. I also love that we can watch the wag-cams online while he's there and see pictures of his visit. I cant imagine switching to a different boarder, and plan to travel to Wag-a-Lot when i eventually move out of Decatur. In my opinion, its worth every penny and very affordable. I strongly recommend it to any dog owner. There is really no reason not to give it a try.

This review is for grooming only. I've taken my dog (terrier mix) here for grooming twice and I've loved her haircut twice. Amanda is great with the animals, and seems very calm and patient. She did a great job with my fur-baby and I think I'll be coming back again in the future!

We used to take our dog to Pet's Playhouse on Ponce. Our dog kept getting sick and when we tried to talk to the folks there, I was yelled at. We moved to Wag A Lot and our dog literally pirouette into the building. She is so happy going to daycare and has never gotten sick. The people there are so nice and greet her by name when we come in.

We brought our two dogs into here to try daycare. Our one was too scared to leave the cage the put her in, which was so sad to hear. She currently goes to a different daycare and loves it. To me this means that the staff here didn't take the time to get to know her or make her feel comfortable, which is what she needed. Each dog is different and needs to be treated as such.

I wish they would have taken the extra step to make her comfortable. The place looked clean enough but they both came home smelling and needed baths (regardless if they were in play group or the cage). We now take our dogs to a different daycare/boarding that they both love and have no issues at, plus they don't come home with the same smell.

As a former employee of Wag A Lot, I can speak to the care and love of animals that the staff has here. (And I left to pursue work in my actual field of study.not because I didn't love it). Some of the perks: The BYO-Pup-and-Soap large dog baths; the groomers; and the webcam Some notes to dog owners thinking of Wag A Lot: If you plan on having your dog stay overnight, be sure that you bring all necessary dog items (bed, food, meds, written instructions for meds, other comfort items). Also, if your dog is not very social - you may want to consider hiring a dogsitter instead - because your pup will get a lot of exposure to other dogs here.and some of the shy pups are clearly overwhelmed.

I've never actually boarded my dog here but I did take him in for a day of doggie daycare which is required before boarding in order to test the dogs compatibility with the facility. I like that they test for compatibility because it shows that they really care about the animals happiness and aren't just trying to get your money. My dog was completely nervous and the staff was SO NICE.

They really seemed like they were taking the time to get to know him and were very sweet when his nerves caused him to have a little accident in the waiting area. The part that completely blew me away was when I arrived to pick him up and they handed me a "behavior assessment". They had about twenty little boxes of personality traits and checked off each one that applied to my dog.

Although that could be a little gimmicky, they took the time to add an additional handwritten note about his experience in doggie daycare and how he behaved. I will definitely be returning to wag a lot.

Wag-A-Lot is the only place I ever leave my dog. While I haven't been to any other locations, the Decatur location is great! The staff is always very friendly, and the facility is always clean. My pupster, Cricket, always seems very happy when I pick her up, instead of anxious like she is at other boarding facilities. In addition, the groomers at Wag-A-Lot are loads better than any of the other 'board/groom' places I've been too. For some reason, other places don't seem to know how to cut a Cairn Terrier, but Wag-A-Lot does a fantastic job with breed-specific hair cuts.