Petropolis

I was in a pinch and ran out of food for my dog and was happy to find a place near my office that had pet supplies. I bought the food, went home and found extra food at home. I went to return the food which was unopened and never touched. I was told that due to Covid, I could not return the unopened food. I could completely understand if the item was a toy, bed, food bowl, or clothing item, etc, but this was unopened food that was bought the other day.

I asked the store if I could at least get a credit because money is very tight and the food cost $30 - at least with a credit I could buy something within the store that I could use for my dog instead. I was told no. At the time of the purchase I was not told that I couldn't return unopened food and there is no sign near the register indicating this policy. I decided to leave the unopened and untouched food with them in their donation pile.

Went in this morning looking for a dog jacket for our pup Maggie. They were in the midst of stocking fall clothing, so I decided to pick up treats instead. I asked about pig ears, because Maggie loves them and they don't flake. However, the owner gave me a really good education on why they are really no good! She told me how she actually visits some of the places that make the dog chews she supplies, which was quite refreshing.

She mentioned the conditions under which most pig ears are produced, and I vowed to no longer buy them. I was really impressed by her passion for providing the best treats for pups, and took her recommendation to try cow tendons instead. She also recommended freezing any chew to ensure bacteria etc are killed, and I had never heard that before. Very helpful. We'll continue to frequent Petropolis, and really appreciate that businesses like this are still around.

Gabi is the absolute best. She does such a wonderful job with our pup, who always leaves the salon looking slick and smelling great. We've been going to Petropolis for almost two years now and it's such a relief to know that you're leaving your dog behind in the best, most trustworthy hands. If you need a groomer, this is your spot!

Very small store with very limited selection. Their website is somewhat misleading. The staff was not helpful or interested. Apologies. Let me be more constructive in my criticism: I was mislead by the following information on your website: " SMALL ANIMAL SUPPLIES Cages Hutches Play Pens Tunnels & Hideouts Habitat Extensions Multi-level Small Animal Cage Igloos Nesting Tubes Small Pet Hideouts Rabbit Hutch Exercise Wheel Small Animal Jungle Gym Ferret Hammock Water Bottle Hay Feeder Gravity Feeder" When I came to the store the lady at the desk told me that they did not have anything from the list above.

It could be a very good specialized store for certain items but then it should probably have a specialized website as well. The website gives you an impression that it is a bigger better version of Petco. It is not. I hope this is helpful.

Love this place, our 2 pups love it too. What an amazing pet store right in our neighborhood. Highly recommend it. Your pups will thank you too.

What other reviews have said about the owner are spot on. I was hesitant to contact this place based on the negative reviews but always take reviews with a grain of salt. I called inquiring about availability to get my pet groomed. The lady was pleasant at first and unfortunately (or perhaps fortunately!) they did not have availability when I called.

The lady then asked if I wanted to schedule something for the upcoming weeks. She was still pleasant and I thought -"ok glad I called because it doesn't seem like my experience is the same as some of the negative reviews". Then I asked "how many groomers are there?" Literally that was my question which set the owner off. She immediately got defensive, suspicious and condescending.

She snickers back with an attitude "that's a weird question - why?" I replied "it's not really a weird question, I'm asking because I want to know how many groomers you have there and how many years of experience they each have so I can ask for a specific groomer based on that information ". She practically cuts me off, speaking over me and replies in a condescending tone and still with attitude "I've been in business for over 15 years and they have all been with me since".

Hard to believe this place has been in business that long with such a bad attitude. And really - it's not a weird question AT ALL. I have asked this same question to every single groomer I have gone to - in big cities across the US and not once have I ever had this reaction. From what others have said - all your products are sold online or at other stores so you should listen and know that customer service is literally the only thing that differentiates you (or to be more accurate, you lack of customer service).

I called another pet store/grooming place nearby (on other side of West street in Battery Park City) and asked the same question. The business owner didn't hesitate to answer and did so very pleasantly. I will be making my grooming appt there instead. Save yourself the time and frustration and don't even bother with this place. I wish I had listened, I would have saved my time and peace of mind (!).

Petropolis is, by far, my favorite pet store and the only one I trust for recommendations when it comes to my picky fur babies. Although the merchandise tends to be a little more expansive than other stores, the service &selection is worth it.

All of the negative reviews below about the highly opinionated dark-haired woman were likely about the owner herself. I shop at this store quite often as it is close to my apartment and carries treats and other chews my dog likes. I am very particular about what I give my dog, so I wasn't totally bothered by the prices. They are pretty standard for high-end treats and supplements.

The staff is very friendly, but the owner is just horrible. She's lucky she's not there often. She is extremely condescending and thinks she knows best for your dog. I went into the store recently looking for a certain product. They didn't have any in stock, but I made a point to tell one of the employees that the documentary she recommended to me last time was helpful, and told her that I will be switching my dog to a raw food diet.

The owner interjected herself into the conversation, asked what company I was using, and while admitting knowing ABSOLUTELY NOTHING about this company (a mom and pop small organic farm upstate that has been in this business for forever), proceeded to question their products and advice just so she could recommend the raw food brand that she carries in store (which, by the way, is fermented and sitting in her freezer for who knows how long). Having done about a million hours of research and gathering recommendations from others, I am extremely confident in the company that I chose (organic, not processed, straight from the farm to my door in a delivery truck, excellent customer service).

Despite the fact that she is not even a holistic veterinarian, she clearly thinks very highly of herself. She even said "well, I would rather you do that [go with that company] than feed kibble, " as if to say "big mistake not going with the brand we carry, but it's better than nothing." I never go out of my way to write a negative review, but a word of advice to the owner, ALL of your products can be purchased online.

Listen to your customers, don't assume you know more than they do, and don't be condescending and rude. And give your staff a raise because they are the people keeping your business alive. I won't be back unless I have to be.

The woman behind the counter has a big attitude problem. I don't know if she's lacking self awareness or doesn't care about giving her customers an attitude. I asked about one of the raw food brands and if one line changed its name and she gave me this attitude that implied I was dumb. I have 3 dog stores by my home and I took a cab to this one because of the brand it offered. I definitely won't be putting the effort to come back to this store until they check their attitude.

Perfect little gem in this neighborhood. It has so many products from your usual stuff to the more natural raw items. It does run a little overpriced for some items, but I much rather support a local place than some franchise. I only get my dogs nails done here, but they're amazing with my pup. It's the employees that run this store that makes this place awesome. All super friendly and handle animals as if they're their own. Definitely would check this place out for your furry loved ones.

Thank you so much Tazz for you time today! During our conversation you thought me, a ton and I'm definitely coming back for more. The changes you recommend to me, regarding Miko's diet, are already made and I'm hoping to see improvements with his pancreatitis. We will be definitely coming back very soon. Thank you once again!

I work very close to this store. I love to support local non big box NYC stores! Sadly, I'd rather walk to a different state to the next closest store to give my business too. You'd almost think they don't want to stay in business considering how they treat their "customers." It is clear they care more about pets than people but pets can't purchase their products/services.

My boyfriend got me a puppy for my birthday, and I am head over heals in love with my Boston Terrier.(from a pet shop here in nyc, a woman there scolded me about how awful pet stores are and how one should NEVER patronize such a place) Anyway, I left with some food I spent hours researching on the internet that will help my puppy be the happiest and healthiest he can be. Although, now doubting all my life choices thanks to that woman.

My puppy was going through some separation anxiety, I was looking and researching for some remedies like calming collars, toys, milk etc. I came back because they are, admittedly, very knowledgeable. Worst decision ever. I explained my issue, the woman gave me useless and unsolicited advice like recommending a private dog trainer (which I looked into and costs well into the thousands of dollars) and other advice that was either above what I can afford or offering solutions that he should never be left alone for more than 2 hours, which yea I agree but I have a job, and work, to pay for things, and take care of him.

I would leave to visit him multiple times a day until he got acclimated. Anyway, the dark haired woman proceeded to come to the conclusion that I AM NOT FIT TO PARENT THE PUPPY. She then told me her groomer LOVES Boston Terriers and I should consider "RE-HOMING" MYYYYY pet. At this point, I was shaking with fury and was about to act out of character, and that is not easy to get me to that point.

This store literally GOES OUT OF THEIR WAY to impart their superior knowledge and their superiority in every way on you. I don't know what complex SOME (keyword some, extremely nice and helpful blonde woman helped me once and it was a great experience) of your employees or you have but it was the worst customer service I have ever had in any establishment ever.

If you want to relive that cringe worthy Rodeo Drive boutique scene in Pretty Woman as Julia Roberts was belittled, judged, mocked, and made to feel inferior. Go to Petropolis, you wont be disappointed. Otherwise, if you want to have a good day. go somewhere else, literally anywhere else. Duane Reade sells some of the same products your store does, everything you carry can be either purchased online or somewhere else.

Advice to you and your employees. customer service is the ONLY thing that sets you apart from any other pet store. 5 hours in the DMV would be a reprieve from my experience there. To the owner, instead of negating and denying all the comments about abysmal service. find out who these nasty people are and fire them. If it is you, then you have absolutely no business interacting with customers and stay out of your store and let friendly people work for you. Period.

Not coming back here. The most judgmental staff I have ever come across. Criticize everything from the diet your dog may be on to their weight. This is when two different vets have said my dog's weight is fine. Once they criticized for the haircut my dog had previously. Overall all these comments are unpleasant and unnecessary.

Great neighborhood pet store. The owner is extremely knowledgeable when it comes to dogs / nutrition. They have a wide variety of selection. Some of the items are quite expensive when you compare to online retailers but that is usually the case for most local stores in the area regardless of the type of store.

This store is a breath of fresh air! The sales people are knowledgeable and friendly and always willing to help. Even when they end up dealing with a pampered little princess like SAM P. who left a review that is so far from the truth it boggles the mind, I witnessed this rude and obnoxious entitled fool proceed to harass the workers because he was not getting his way, and even after he threw his little temper tantrum like a 3 year old?

They were STILL very professional, courteous and willing to accommodate him and yet still he continued with his hissy fit. Guess what SAM P. having money does not entitle you to act like an idiot. Well I tell you I was amazed with the grace and professionalism these ladies exhibited, I challenge anyone to go in there and see for themselves how great the staff really is. Every time I go in there I'm greeted with the biggest smile and always come away with what I need.

Our search for wet cat food that's low glycemic and free of guar and xantham gums and additives lead us here! Having a diabetic cat with pancreatitis flare ups and other underlying GI issues, including possible food allergies, has made us educate ourselves about nutrition and think outside the box. It's not easy to locate products locally that don't have the conventional fillers and toxins so we are so happy to have Petropolis!

The staff members are so knowledgeable and dedicated to pet wellness, especially for difficult cases. They are eager to share research that may help. If you have a special medical needs animal or are looking to prevent problems down the road, this store is a wonderful resource : I'm updating with a big thank you and shout out to the owner and nutritionist, Taz!

So happy we came in when she was working. She walked us through what products would help our little diabetes/IBD kitty and had ideas and answers that 5 vets couldn't give us- thank you!

I foster kittens and go through a ton of cat food, but unfortunately my little guys are quite particular and I've wasted plenty of money on recipes that they don't like. With that in mind, I love brands that offer you a discount or small bag to sample to be sure they're going to be happy before handing over $30 on the full bag of food. Was happy to find this store just a few blocks from my office, stopped by on my lunch break today and was happy to see the lovely options they had on display.

I was asked if I needed help finding anything, but was quickly made aware that no discounts or coupons are taken at the store. No further questions on who I was shopping for or what options they might be able to suggest. To me this was a missed opportunity when I've specifically come to your store and could have become a return customer as they're one of the few that offer this specific brand.

One thing my kittens are never particular about is where I buy their food, so I'll happily go somewhere else that fosters that sense of community that I've experienced elsewhere.

The staff and spread of offerings at this store is highly commendable. I got my puppy a jacket from here, and he looks like a complete rockstar. They do delivery as well so definitely check out this joint if you are in the FiDi area!

Petropolis is a neighborhood pet store where you actually feel treated like a good neighbor. The staff here are all friendly and accommodating. The products are high quality. And shopping at Petropolis is actually a pleasure. I live about a mile away and enjoy heading over there for a dog walk most of the time, but they're glad to make a delivery on days when my schedule is a bit more packed. They've special-ordered products for me, and I feel welcome and appreciated. I definitely recommend Petropolis to you and your pets!

I was in love with this place. First time went very well. He received the cutest hair cut. Then the second time he was in there for over 3 hours and they only clipped his nails. They apologized for not getting to him and offered us a discount for his rescheduled grooming session which they didn't honor. The last time we brought him in I requested a small trim because i wanted him to stay hairy & fluffy.

When we picked him up he had the worst hair cut. It wasn't even around the ears and legs and they had shaven off his eyebrows. To top it off they left a cut on his penis and didn't even mention it. 3 stars because i really liked his first hair cut. I will not be coming back.