City Dogs

I brought my dog here to get his nails trimmed and his anal glands expressed as he wasn't in need of grooming just yet and I give him baths at home. I liked initially that you could opt for an a la carte service. I brought my 10 lb Chihuahua in at approximately 10:50 and they brought him upstairs. I was aware that the email said you needed to give them around four hours for grooming so I expected a call around 2 or 2:30, especially given the fact that he was not getting a full grooming.

Around 5 pm, I was finally texted to come pick him up. I arrive and the person at the front desk informed me that they weren't able to do the service because my dog was extremely frightened and hiding in a corner and would not let them try to trim his nails. I was advised they tried to stop and do it again later but to no avail. Supposedly they were able to do the expression which shocks me given that he was so terrified and would not let them trim his nails.

My dog is a rescue and came from a bad hoarding situation so he tends to be a little wary of new people and situations. He needs to be shown love and can easily be won over with treats. What bothers me is my dog was at this facility for 7 hours, and according to them he was terrified. Why I was not called and instead my poor scared dog was there for 7 hours is concerning to me.

While I was waiting for someone to bring him down, I heard a man in the back loudly yelling aggressively at barking dogs to be quiet multiple times. I get it, barking dogs are bothersome and you want to quiet them down, but the tone in which this person was yelling was not the tone of someone I'd want around my dog. Not only that but when I took him out of the building, I noticed he had what looked like urine on his paw and he did not smell good.

He smelled terrible and he went in smelling fine. Further it almost smelled like he was sprayed with something to mask the smell. I gave him a bath when we got home. I definitely would not bring my dog back here.

I wanted to rehome a male dog. He's only1 and being of a puppy age thought with having young family would be the better option. Rang up as soon as I said I have a male dog totally shut me down. I said but my dog is great with other dogs and laid back. The woman still wouldn't consider us. No wonder people go for puppies. I know we have got a loving home we could of given that boy. I hope he does get a great home.

Nice friendly staff, they made it easy to adopt my new doggie

I incorrectly assumed this was a charity rescue and not a personal business. I desperately wanted to rescue a little dog however was shocked to find that they were prepared to sell at 250 a dog that had been handed in without receiving any treatment whatsoever. She hadn't even been spayed. This 4 year old girl had probably been subjected to endless litters but the dogs home were prepared to let her go without contract or operation. she also had poor teeth and quite a bad hernia.

The people who introduced us were friendly and kind workers however no management were available to even answer an email. I am concerned about this old fashioned practice and don't feel these animals are being protected. When we said we were concerned we were told someone else was waiting in line who had also met the dog and would take her and pay for the treatment so very sadly we pulled out.

Not everything we were told made a lot of sense either. waiting to see the vet. there's no vet this week, make sure you use our vet. not even conducting home checks. please bring a photo of your garden. I believe if places like this exist they should be very closely monitored. Very poor experience. I recommend you go to a charity who have the dogs best interests at heart. You will receive lifetime back up then The dogs need rescuing from the rescue! Shouldn't be this way.

The staff are very kind and it's easy to drop my pup off to have her nails clipped, a bath, and anal gland expression.

We only went to donate some blankets and towels. The place looked spotless and clean. Didn't see any furry residents but could hear them. The staff seemed really friendly and appreciated the donation.

Their policies are generalised and don't take into consideration the dogs or the environment they will be adopted into. They have a lovely male pug-cross that we were desperate to meet. With us already having two senior male dogs we wouldn't even be considered. They stated that the dog was fine with other dogs. Our dogs are great with other dogs. Because of a nondescript policy, this beautiful boy has missed a chance to be adopted by a loving family.

A real shame and hugely disappointing. We flat out cannot adopt from them because we want a male dog but they won't allow males to be adopted with an existing male dog in the household, no consideration of breed of temperament.

Have been to pick up 2 dogs from there in the past couple of years. Most recent one was a oldie there was no nice beds in the kennels and a tiny bit of sawdust chucked on the floor. No compassion showed to the dogs

Not advertised on Website appointments only. A long drive to get there to find this information on the closed gates. Appointments only i cannot agree with, as they can get everything looking nice beforehand. When open to anyone there were many complaints of how the dogs were being looked after. You can only see the dog you have chosen via Facebook.

We adopted a little Yorkie /chihuahua at the beginning of December 2021 and she is the most delightful little girl who has totally charmed us. She is still a little timid but she knows that we love and look after her.

Went to fetch a dog but they noticed that it may be having pups felt gutted as was looking forward to bringing it home. Staff excellent friendly and concerned they will be in touch with us to let us know the outcome. We are still having the dog

If I could leave this place 0 stars I would. I trusted my dog's health to them when I boarded him over the Thanksgiving weekend for 3 nights. I specifically told the person who I handed my dog off to, that he had medication he had to take and that all the instructions were on the bottle. I never would have imagined that they wouldn't give him his medication, but I shouldn't have been surprised about the fact that they returned him to me covered in urine.

This is the second time that I pick him up from boarding and he is so filthy that he was given a bath for free when I complained. But I shouldn't have to say anything. They should be ashamed to hand my dog over to me like that and expect me to deal with cleaning him. NO ONE would let their dog go into their home to lay on their floors and furniture that filthy.

I have boarded him more times than I can count at his original day care back home and never had this issue, there is NO reason my dog should be getting dirty like this. I'm sure I don't even want to know what the facilities look like downstairs if my dog is clearly laying and walking in pee constantly. To make matters worse, the medication was an antibiotic to keep a cut on his paw from getting infected, which he will now have to go back to the vet for and get extra medication to complete the dose.

Within 10 minutes of picking him up I realized his medication was intact and returned to bring this to someones attention. They didn't believe me, but the bottle clearly proved it. They didn't apologize or give any explanation as to how they could let this happen. After picking him up from the grooming, it was a different crew at the front desk, who didn't even address the situation. Their lack of any kind of response or attempt to make this right just shows how little they care about the situation. I WILL NEVER BRING MY DOG BACK.

Mostly good service and pleasant experiences but the few noteworthy unpleasant experiences definitely warrant this rating. I've taken my dog here many times for daycare, and a few times for grooming and boarding. My dog always comes back from daycare smelling like he's just been hanging out in dog piss all day. Makes me question the cleanliness of the place.

This isn't our first doggy daycare. I understand there will always be somewhat of a smell but this is unbearable even with windows down. Wish I had known this before purchasing a package. I took my dog in for grooming. Picked him up and he smelled awful. The person at the front desk said that someone handed her my dog and said that he'd been groomed. There's no reason why multiple people at City Dogs handled my dog as a part of a grooming appointment only to return him to me smelling how awful he smelled. Mistakes happen, yes. But kind of an odd oversight. I'm not sure any of pleasant experiences here trump the unpleasant experiences I've had so I won't be returning.

DO NOT GO HERE! I am extremely disturbed by the experience I had picking up yesterday. When I walked in, I initially thought no one was there. But then I realized that the woman working at the front desk was sleeping in the corner. When she woke up, she seemed extremely disoriented. I told her I was there to pick up Brady and she called down THREE times for someone.

After she did not go down, and no one came up, I asked her if I should go get Brady downstairs. To my surprise, she said yes. When I walked downstairs to get him, the lights were off, it was very hot, and it smelled SO strongly of urine and poop, I could not believe it. When I went to Brady's room, there were around 15 dogs, but NONE of them were playing.

They were just silently lying down, likely due to the terrible environment they were in. The guy downstairs seemed very confused to see me, but he was nice enough. I told him I was really upset and that I just wanted to take my dog and go. He obliged - and he seemed very confused himself as to where everyone was. I then left, and the woman didn't even try to sign me out, which I thought was very strange.

My husband and I had asked for Brady to get a bath before being picked up. This definitley did not happen because he smelled so strongly of urine, I gave him a bath myself as soon as we got home. We also asked for him to get a walk that morning, and two on Saturday. I do NOT believe this happened. According to the paperwork, he got a walk at noon on Sunday.

But when I picked him up at 3pm, and I walked him home, he pooped twice - so there was NO way he had just had a walk a few hours earlier. When we got home, he was CHUGGING water, because of how hot it was in the basement. Was the water even available for dogs? Was the water bowl filled up? If you love your dog, DO NOT subject him/her to this place.

This has to be the worst grooming job on my dog I've ever seen. The haircut is completely uneven. I asked for his undercoat to be untouched but it's been buzzed off. The haircut length I requested was an inch, this is much shorter. He is bleeding and has abrasions in his leg. They didn't clean his eye duct. Don't bother taking your dog here

We love City Dogs on H Street! Our pup (6mos) always comes home happy and tired. When we go on walks around the neighborhood, his tail wags every time we pass City Dogs. Staff are so kind and responsive!

Our dogs love going here for day care and boarding. We trust them with our pups. Dogs come home happy and tired!

Grooming review: horrible. Dropped my dog off between 10:30 and 11:00 as directed. They told me it should take 3-4 hours, at most 5 hours. Dog was not ready for pickup until after 7 hours of being in their care. The dog had had no food, no water, and no bathroom breaks for 7 hours. They called me at 4:00 (5 hours into the appointment) to tell me they were only just starting to cut my dog's hair.

When I complained about how long it was taking, they told me it was because the dog had matting around his neck and tail (which is true). What I can't understand is why it took 5 hours before they even started clipping his hair. It was another 2 hours before he was ready. Again, no food, water, or bathroom for my 15 lb dog during this entire experience.

The manager was dismissive and attempted to assuage me by removing the $10 dematting charge that I didn't even realize they had charged me. My issue isn't with the dematting fee, but instead with the length of service, the lack of communication, and the complete disregard for my pet's welfare. The cut itself is shoddy - his face is uneven and he has a few spots that are nearly bald from being shaved down so much. Would not recommend.

Review for grooming only. I asked for a trim for my golden retriever and they got a complete buzz cut. It looks absolutely ridiculous. Not to mention this is terrible for them with summer right around the corner. This cost $100, I will not return for grooming services. Update: the manager called and didn't refund our money.

Below is the email that I sent to City Dogs after we brought our foster dog in to be groomed. The experience was terrible and I wanted to give City Dogs the opportunity to rectify the situation. They never even responded to my email. I'm writing for some additional clarification regarding our grooming appointment today. We dropped Midnight (Male) off at approximately 10:15am this morning and we were told we would get a call when he was ready to be picked up.

We told the gentlemen we were bringing him in for a bath due to his odor and he said ok. At 4:36pm I called, as I hadn't yet heard anything, and when I booked the appointment we were advised we would get a call back within four hours. The gentlemen who answered the phone placed me on hold to go and check on Midnight's status. When he came back on the phone he said he hasn't been done yet but the groomer said he just needs a bath so he (the front desk person) would just go and give Midnight a bath real quick.

He advised Midnight would be ready in an hour and asked if that was ok. I said there was no rush but confirmed again that we wanted to make sure that he smelled better and again stated his anal glands may need expressing. At 4:51pm I received a call and was told 'oh she's actually done', I asked if he was referring to Midnight and he said yes.

He said they did express HER anal glads and some stuff did come out. They were just trimming HER nails and we could come pick HER up whenever. Keep in mind Midnight is Male. At 5:15pm we arrived to pick up Midnight. We waited as the gentlemen went down to get Midnight. When he came back up with Midnight his butt and tail were very wet. The gentlemen advised that they weren't able to dry him off as he had been sitting all day. Midnight was at your business for approximately 7 hours, during which he was never taken out to the bathroom.

He was then returned to us not dry from his $80 grooming appointment. It honestly seems like he was washed and forgotten about, then when I called to check and again mentioned the odor, they went and expressed his anal glads and did a quick rinse of his butt and tail. Although his smell improved once we got him dried off, he just smelled like wet dog. To say we're disappointed is an understatement.

After getting our dog Gavin from City Dogs Rescue in 2017, City Dogs Daycare has been absolutely amazing in taking such great care of Gavin on days when we need some quiet at home while teleworking or when we sometimes go away for a weekend. We've had nothing but great experiences with City Dogs and their owner and staff are super friendly and responsive. As a locally-owned small business, they contribute a great deal to the neighborhood. I would highly recommend them!

I really, really wanted to like City Dogs on H Street. The staff at the front desk were nice enough and they offer free puppy classes on Sundays, which I thought was great the one time I had my dog attend. However, I dropped my dog off for the first time for day care and boarding. Let me tell you - when we picked him up, he was FILTHY. It looked, felt, and smelled like he was covered in a film of dirt and his paws and tail were matted and brown.

The smell was absolutely unbearable too, we had to bathe him immediately upon returning home. I don't know if it's just in my head too, but he seemed more timid and standoffish than normal. We also left them with food for my dog and when he got home he was ravenous when he ate and drank. I'm not so sure they fed him at all. All this in just one 24-hour period.

Very disappointed in this experience and sadly I won't be bringing him back, which is a shame because the location is ideal. Paid $97 for a single day of daycare and one overnight into a Sunday because they automatically charge for the full day if you pick up your dog at 12pm when they first open.

I am so disappointed in this company. The first red flag was the "free bath" offered when you sign up. We purchased a package believing some of the reviews. We asked for the bath 3 times, finally giving up because it didn't seem to be a priority to them. On multiple occasions our dog came home smelling like he had swam in urine. A few weeks ago while waiting for an attendant to some upstairs to man the desk I heard an employee screaming at the dogs.

I sent an email to address the issue that was intercepted by the person I question. He tried to use the excuse of "being upset over a broken phone" to explain his behavior. Management reached out later to apologize. I know that you have to be stern with animals from time to time, but behavior like that treads the line of abuse. I wanted to withdraw our dog from the facility, but my other half wanted to give them another chance hoping that things would turn around.

The last straw was a few days ago when once again our dog reeked of urine, and his disposition was off. I know daycare can tire out a puppy/ or dog, but this was something different. He was sad and upset about something that happened there. Thankfully a new dog daycare opened close by, and we have had a great experience with them! We have a few credits remaining at City Dogs, but we do not plan on going to them again!

I don't ever write reviews, but want to share my experience with City Dogs on H Street. I scheduled a grooming appointment for today and was told to arrive with my dog at 10am. Upon arrival, I was told that my dog was the first to arrive and it shouldn't be much more than 2 hours before we could pick her up. 3 hours passed and I hadn't heard from them, so I called the store 4 times and nobody answered.

I walked the 30 minutes back to the store and arrived at 1:30pm. When I arrived, the man working told me that none of the dogs were done, mine included. When I explained what I was told in the morning, he said that the morning staff should not have told me that my dog would be done in ~ 2 hours or that she was the first dog there. He then proceeded to loudly talk over everything I said even as I asked him to please let me finish a sentence.

He grew very frustrated and continued to repeat that the morning staff shouldn't have told me those things. I explained that I understood but they DID tell me those things and I needed to know when I could come back to get my dog. Finally, he then told me they hadn't even started with her so I asked him to get my dog so I could take her home with me.

When he finally let me speak, I calmly explained my frustrations about the poor communication and the fact that I had to waste time in my work day because nobody answered the phone. The man proceeded to loudly and aggressively tell me I needed to calm down and that he "wouldn't have this in here." City Dogs, if you do not want to have a frustrated customer in your store, then I suggest you communicate properly and treat your customers with respect, instead of talking over them and being aggressive. Additionally, I am absolutely certain that your staff member would not have spoken to a man like he did to me and I suggest you do some training with your team on proper customer service.

City dogs is the best pet service daycare in the DC area not only do they cater to your cute Lil pups/big babies we also make thier days excitement and full of fun. We have the best grooming services with fun, friendly, professional staff. We make ur pets leave happy at City dogs Look no further

All dogs should have a loving home. It's Sad to hear dogs calling out so helplessly.if you have room to give a dog a good home check this place out. My only concern is there strict regime regards people working full time. I agree they should never be left, but responsible owners would obviously make care arrangements while out working.

I brought my dog in for a first time grooming appointment with CD yesterday and I'm disappointed with the result. My dog's haircut is uneven all over and in some locations shaved down to the skin, which is not what I asked for. Her tear stains were not all the way removed and she doesn't look as clean as she has before with other groomers.

The staff was nice, but when they went down to the basement to get my dog, I could hear them screaming at the other dogs to "shut up." Overall disappointing service for the price and I regret paying for the service before I saw her.

I took my dog in for a trial, and she came home with a skin infection (my vet says likely caused by a flea bite - she is on flea prevention so she didn't have any additional flea issues), and diarrhea - which was eventually found to be from hookworm. Additionally the notes on her stated that she was very friendly and show no fear. My dog is extremely timid so is a little fearful with new humans, but she gets along great with other dogs at day care.

It also stated she didn't have much of an interest in toys, but my dog lives to play fetch. While I can put it on myself for not using a daycare that requires an up-to-date fecal sample, hookworm was a pretty rough diagnosis for my pup. Also, based on her reports, I also believe the staff likely paid no attention to my dog during the day. $450 in vet bills later, I will not be bringing my dog back to city dogs.

I really, really wanted to like the grooming at City Dogs. I brought my labradoodle here a few weeks ago for a full haircut and grooming, and admittedly he was matted in some spots. They let me know there'd be a small fee for dematting him, which I appreciated. When I went to pick my dog up, he looked great -- exactly like the picture I'd provided (they get a second star for that).

But later I noticed some red spots where they'd clipped him pretty close, which within a few days developed into ugly looking scabs on the back of his leg and on his belly. One was almost 3 inches long, which is pretty significant on a 25 lbs. dog. My dog has gotten groomed 4-5 times/year for six years and this has NEVER happened before, even when he's been clipped almost to the skin.

The groomer either outright nicked him, used dull clippers, or let the clippers get too hot while grooming. An experienced groomer would have let me know what had happened and advised me on how to treat the razor burn so it didn't get worse. They didn't mention anything. I emailed City Dogs to let them know what happened. No response. My advice: spend a little extra and take your dog elsewhere.