Are you searching for Peace of Mind for you and your pets? We are the only firm that services Alameda and Contra Costa Counties to gain the prestigious Diamond Certified Award. Diamond Certified means that we're Independently Rated Highest in Quality! We are Accredited, Certified, Bonded and Insured.
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Reviews (4)
Sky B.
Feb 02, 2017
Clare W.
Dec 12, 2016
We have been using Ruff Ruff Pet Care for over 10 years for our three dogs. We could not be happier with the care and attention our dogs receive from Bettina and Joey. Also we have used several of their overnight care givers all with good results. I travel a lot and work odd hours and never know when I will be home nor do the dog walking tram. So on many occasions I have run into them coming or going and I have had any unpleasant surprises which is very nice.
I have had times when my dogs are unwell and my elder dog even going to the toilet in our house. Bettina always goes above and beyond to ensure everything is ok. I would recommend Ruff Ruff to anyone and I trust them implicitly with our dogs care
I have had times when my dogs are unwell and my elder dog even going to the toilet in our house. Bettina always goes above and beyond to ensure everything is ok. I would recommend Ruff Ruff to anyone and I trust them implicitly with our dogs care
Kathleen L.
May 25, 2011
Saki B.
Feb 23, 2009
Update 1/25/2010: Not sure why my review and the other negative review keeps disappearing from being posted. You don't get what you pay for. In looking at Ruff Ruff's website I was initially pleased to discover they are Diamond Certified. I signed up for the Group Hike service for my dog to be done once a week while I was at work. I was told my dog would be picked up at my house around mid-day and would be returned after at least a full hour of hiking.
At first Bettina was the one who did the hikes and I would always get notes placed on my kitchen counter as to where my dog went for the day and how much he had fun. For some reason, Bettina no longer picked up my dog and it was Joey (I believe that's his name) started to do my route. A friend of mine was over at my house and called me at 5:30pm to say that my dog was just picked up.
I was completely surprised as this was not the mid-day pick up I was told of. Additionally, since it was winter 5:30 was too dark to go on any hikes! I immediately rushed home to try and meet the dog walker on his return to my house but by the time I got home (within 30 minutes) my dog was already there. Again I was upset that my dog was not even exercised for one hour.
My dog did not even look tired. And to add to that, the walker left me a note and said my dog had a great time. So now I wonder how long this had been going on; my paying for this service and all they did was come over and leave me notes saying my dog had a great time. Needless to say I cancelled services immediately. Being Diamond Certified doesn't necessarily mean a great company will provide great service.
At first Bettina was the one who did the hikes and I would always get notes placed on my kitchen counter as to where my dog went for the day and how much he had fun. For some reason, Bettina no longer picked up my dog and it was Joey (I believe that's his name) started to do my route. A friend of mine was over at my house and called me at 5:30pm to say that my dog was just picked up.
I was completely surprised as this was not the mid-day pick up I was told of. Additionally, since it was winter 5:30 was too dark to go on any hikes! I immediately rushed home to try and meet the dog walker on his return to my house but by the time I got home (within 30 minutes) my dog was already there. Again I was upset that my dog was not even exercised for one hour.
My dog did not even look tired. And to add to that, the walker left me a note and said my dog had a great time. So now I wonder how long this had been going on; my paying for this service and all they did was come over and leave me notes saying my dog had a great time. Needless to say I cancelled services immediately. Being Diamond Certified doesn't necessarily mean a great company will provide great service.
