Animal Motel

The building is absolutely falling apart, the ceiling is leaking, the air conditioning doesn't work, the kennels inside and outside are breaking more and more often, there's no 3rd shift so AM shift is cleaning up urine and feces that are possibly 7 hours old and stuck to concrete flooring, the work is more so janitorial and less of an animal related job you're almost never spending time with animals.

They advertise daycare but that rarely happens and don't plan on being the one to handle it as a kennel technician. The most animal activity you'll be doing is walking dogs from one kennel to the next. They list jobs here but never actually hire anyone so you're constantly understaffed and overworked. It's exhausting. The workers are amazing people, but unfortunately I have to agree with the google/indeed/yelp/anywhere else reviews.the bosses just don't know how to "boss".

The bosses actually LIVE upstairs (illegally) you'd think they would take care of your dogs overnight but they don't. We've taken in up to 120 dogs, there are (they'll tell you this if you call and ask) 104 kennels there. You do the math on that. You will NOT receive PTO, OT, holiday pay, or paid sick days here either regardless of HAVING to work holidays which is absurd. Check the reviews anywhere and everywhere. Educate yourself on this business.

Very nice and helpful people there.they love animals.they listen take notes so they can care for your pet and its needs.good price for boarding.someone there always including over night.long time family owned.

Staff are wonderful here. They treat my dog midnight like a king. Always willing to go the extra mile

Took my 8mo cane corso here as a last resort due to him not being fixed and the fact that they offer individual daycare. I did have my reservations about this place due to the mixed reviews and it was very suspicious that I was not allowed to see where my dog was going to be staying. Once my dog got home, he was thirsty and hungry and took a very long pee.

He seemed to be okay but I'm beginning to think he was locked up all day. Go at your own risk, trust your gut because you don't wanna risk your dogs emotional/physical well being.

Took really good care of our shiatsu for our weeklong trip. Fair pricing. Will use again

We've used Animal motel for years and have had only good experiences with multiple dogs for boarding.

My dog love it he didn't even want to come home lol too cute. staff is amazing, grooming was very nice when ever I travel or need a dog break I would Definitely recommend animal hotel as my 1st top pick for me or anyone.their even understand if your running late

Great experience for our dog Bo, when we got home he was fine. Usually it takes a couple of days to get him back in his routine. The staff was very professional.

Our dog has stayed here four or five times for long weekends. We have had him bathed and brushed the last two times and they did a good job both times. I don't think he relaxes there very much because he comes home pretty tired.

Been housing our dogs there over the last 25+ years, never any problems.

I feel our 3 dogs were very well taken care of at Animal Motel. We normally take them with us. I just wish they had the app to be able to look in on your dogs like i know other places have. It would be nice to be able to watch our dogs from wherever we are vacationing but I do feel that our 2 Doberman pinchers and Cairn terrier were very well taken care of here so absolutely no complaints.

I'm rating this facility a 2 because my dog was not injured and alive; however, when I picked him up he was absolutely frantic. I would even say freaked out. He behaved in the same manner that he does when he is caged at home. Consequently, has not been caged since 13 weeks and he is now 8 months. Can't really say for sure, but it makes me question if he was in a much smaller space than 12 x 5 ft.

He also smelled terribly like urine. Lastly, they would not allow me to view where he would be boarded. This should have been a red flag, but I foolishly left him anyway. I am quite confident that I will not be using their services again

Super friendly and understanding, very easy to work with, military friendly, and long term boarding which is awesome. They are like an all in one kind of place with everything you need for your fur babies!

Been using them for years. Very caring and attentive to our dogs

Love Animal Motel nice place for my dog to stay and get groomed.

This was not a good experience. My two dogs were there for 4 days. Got them home they smelled like urine. They both had to go badly to relieve them selfs. Our dogs are fully potty trained they don't go to the bathroom in their kennels. So that said I asked if they take them for walks they said every day. I asked to see it on their security cameras.

They said no! I asked to see inside the kennels they said no! I asked for a Manger he said he was. I asked for his name he said No! Very rude and a terrible place to take a pet you love.

Under new management. My experience has been they are unwilling to take sponsibility for injuries that occur to pets in their care. I got attitude and the run around when I inquired what happened to my dog, and why I wasn't told about her injury when she was picked up. DO NOT TRUST!

I have never written a complaint before online. I took my dog there for the first time in many years for boarding. I asked the owner to clarify some kenneling services they offer. He got 'road rage' angry. I was dumb founded. I took my dog to another kennel as I feared for my dogs safety. If you can't answer a customer's question, and have a hair trigger emotional response, I worried what he would do to my dog while kenneling. I would not go there again.

This facility is by far the worst I have ever set foot in. The staff is inexperienced and improperly trained. The owners have NO IDEA what they are doing. The owner, Michael, lies about services provided, they advertise group day care, but don't have it. If you bring your dog treats, they will be put in a bucket to be fed to the ducks by the river. Michael is unprofessional, rude and uninformed regarding pet care.

He disrespects his employees, does not properly train them and then screams at them for not doing their job. The place is unsafe; the women's bathroom has black mold in it, there are broken gates throughout the facility, sharp edges that could harm your pet and kennels with floor to ceiling steel beams that are a death sentence to a hyper animal.

This facility is inappropriate for habitation, much less running a business here. If you care about your pets, you can find at least two better facilities within a 10 minute drive. Pictures of bathroom are included.

1st of all I don't do reviews and this experience is partly my fault for not taking heed to the other reviews. The young lady I dealt with was nice and polite. The problem for me came in with the contract. Probably around the 4th paragraph down it states that they are not responsible for anything that happens to your dog. nothing. Ok, maybe that's a lot of legalese and it's in every contract.

But when I looked at her and asked, "So I drop my dog off and you have no responsibility?" She shrugs her shoulders and says, " nope." I left. Of course my $15 temperament money is non refundable, but no surprise there.

I have been using the Animal Motel for dog training for over 25 years and have trained 5 dogs. The training methods are effective. I consistently get compliments on how well behaved my dogs are.

Do not take your dogs here. Customer satisfaction is not important to them only billing unfairly.

I have only gotten Yelp for this review because I am so upset. My 5 lb poodle stayed for 3 1/2 days. When I picked her up I couldn't even stand the smell of her. She had must have slept in her urine the complete time she was there. My dog eats (2) times a day and I had 4 baggies left of food. Marked with the days that she was supposed to be given.

I also sent enough wet food to give her throughout the days - no extra. Came home with a full can that wasn't even open yet. I just figured if I could help one person to take a different place. By the way - my dog has stayed multiple times. Usually gets a haircut before I pick her up.hence I never was able to smell the urine. Made an appt as I was driving home to drop her off to my groomer as I couldn't stand the smell.

We took our dogs there for haircuts. What a mistake! Although we showed the groomer photos of previous haircuts from the previous groomer Dawn (since retired) the new groomer ignored the pictures and completely butchered our dogs. We also told her to not cut any hair off the backs of our dogs and she proceeded to scalp our dogs back. We will never go back again.

My dogs stayed 6 days and had One on one playtime everyday. The staff learned threir names immeadiatly. And took the time to learn about their individualities and habits. And they appeared to have a good time. I called often while out of town and they never had a problem with getting an update or going to cancel on than. Very satisfied

I would advise against boarding your pets here or taking dog classes. Some of the people are great, but my mom has a little dog that was treated so roughly in his class that he shook-they said he was a "stubborn little dog". He was also almost attacked by another dog, who instead attacked his friend dog. The boarding conditions are the equivalent of caging your dog in the basement and having someone stop by a few times a day to feed them and clean the mess they make. BEWARE!