Norwichtown Pet Resort & Spa

I've always been very happy with the service here, but their new policy is to close at 11am on the weekends due to no available staff. If you can't be there by 11 you can't pick up your pet until the following day. I understand they have limited staff, but they charge the customer for the extra night. Same on holiday weekends. If you can't be there by 11am Sunday, they are closed until Tuesday and they charge you for two extra nights.

I'm concerned my dog isn't being regularly let out. When we brought him home his bed smelled heavily of urine. Then, for the first time in several years he went in the house without warning. This was following a 5 day stay. I can't imagine what caused this in such a well-behaved dog. After reading other similar complaints I will likely not be going back.

Really loved this place when we first moved here. However the last two times we put our dogs here, they came home smelling heavily of pee. We had to bath them twice just to get the odor off their coats. I'll be finding another place that can ensure my dogs stay clean and smell good upon returning home.

When my wife and I went out of town a couple of weeks ago we had a last-minute change in plans and needed to find someone to take care of our puppy before we flew out the following day. Norwichtown pet resort and spa were fantastic throughout the whole process. They were able to get her in for the next day and our puppy absolutely loved it. They made the process easy, painless and were very supportive when we called and checked on her multiple times throughout the week as it was our first time leaving her alone. We would definitely use them again and highly recommend them. Thank you Norwichtown pet resort and spa for taking great care of star flight!

Tara is always happy to arrive and tired afyer playing all day when I pick her up. I used to love getting mid-day report cards.

I am a new(ish) dog owner and have never had to leave my one year old girl for more than a couple days, until recently, so I was nervous to do so. I have had her going to doggie daycare at Norwichtown Pet Resort about two to three times a week for the past year so when I booked a recent vacation out to Utah for ten days I chose to kennel her at the same place she was use to.

While I was away I received multiple updates and pictures of her which helped to ease my worry over her well being while we were away. After the ten days when I went to pick her up I was also worried that she would come back a few pounds thinner or under the weather due to stress and/or not eating, plus you hear so many horror stories about this happening. However, I was beyond relieved when I did, she looked GREAT!

She was healthy, happy, and clean! It was so apparent that she was very well cared for in our absence. I can not say enough good things about this place! Thank you for taking such good care of my Layla. It is comforting to know that when the times come that I have to leave to go somewhere that I cant bring her along that I can rely on you guys to take excellent care of her!

This is by far the best pet resort and spa! My dog has never had so much fun with lots of playtime and super friendly camp counselors. I received a daily report card with a picture of my dog (smiling in every picture) letting me know how he was doing. He played so much and had such a blast, he needed multiple naps! The staff is amazing, kind, friendly, and super responsible. I was able to enjoy my vacation knowing he was in the best hands.

Seriously I can not put into words the fantastic experience I have had with this place. The staff are amazing always willing to answer your questions. I don't typically leave reviews but if I could leave 10 stars I would. My crazy pup Loki was always happy to go here. If you doggo is having issues they have amazing training options. From group to private lessons to work on your dogs needs. Loki is going to miss you all thanks for treating him like your own.

Great place for our dog to get some exercise and play with other dogs. We bring our guy to daycare 3 times a week and the staff are fantastic with him. Have not boarded him there yet, but heard great things from our friends who have.

The facilities are clean and I love the cameras. I loved watching my dog play with bubbles. Most of the staff are amazing! I had a woman who handled an issue impeccably. She was the reason we went back on our following planned day. We don't need a daycare regularly, and I love that there are not requirements to come regularly. I will certainly be dropping her off again as needed!

My dogs Ruthie and Gracie have come here for years. The staff is very friendly. My dogs are always excited to go there and come home happy and healthy. I feel they have taken great care of my dogs for years. I highly recommend!

We had our two Miniature Schnauzers groomed for the first time at Norwichtown Pet Resort and Spa. The groomer ( Rebecca) did an extraordinary job! Everyone we came in contact with demonstrated professionalism and kindness. The facility was clean and organized. Our Schnauzers returned relaxed and calm. We are returning back in six weeks. A special thank you to everyone!

We've brought our dog(s) to the kennel for years and have always had an excellent experience. Piper has been going for day camp since she was very young and it's a positive experience for her. If she could speak english, she'd ask me to bring her there every day!