Thomas Tails

I got my dogs nails trimmed today at their clinic. Wow, super efficient, kind and professionally done. My first time of coming and I was very impressed.

I will always shop at Thomas' Tails for our dog food and treats. They are experts in natural, nutrient dense products and dog well-being. The staff is welcoming, kind and attentive. I am so grateful to have this family owned business in downtown Crystal Lake.

Great family business that welcomes you. The store is filled with healthy, hand picked items. They take pride in what they put on their shelf and will help guide you through all the options.

This is company saves me loads of time delivering my dog food to me. There prices are reasonable and they are on time with delivery! I appreciate the good service. Thank you

Fantastic staff, was able to get the food we wanted ordered. Very knowledgeable and friendly, great advice on nutrition and flea and tick prevention.

If they don't carry what you're looking for they'll do their best to special order it like they do for my gang.

The staff is very knowledgeable and very helpful. Definitely getting my dog food and necessities from them. Talked about more natural approaches to food, flea and tick, as well as providing reading materials.

Had a cat food delivery made today. It was all done over the phone, including payment. No delivery fee which is appreciated during this time. Thanks for making it so easy.

Came here for a nail trim. Cute store with very friendly employees. They carry a really good brand of dog food that's highly recommended. Will return once the bin is empty. Love supporting the local shops.

The staff is really helpful. They have a good selection of raw frozen food (as well as canned and kibble) for our dog and cat. Also vitamin and supplements. Best place in the area for natural pet stuff.

Caring, compassionate, knowledgeable staff. Thanks Ashley and Lacey for the help on feeding and caring for my new cat. Each cat is different in understanding their particular needs.

Great local pet food store that stocks the type of frozen raw food we feed our dog. Good selection of healthy pet foods and snacks. Everyone there is so nice and you can tell they love animals. I do swear one time our dog is going to take home his cat buddy from the store because he never wants to leave his side!

I recently won two bags of dog treats from them on Facebook. They are homemade and my dogs love them! I went in to pick them up and noticed they had a ton of variety which I love in a local store. I love supporting small local businesses and giving back to my community and I will be shopping there more frequently now. Thank you so much for the dog treats! See you soon!

Just shopped at Thomas Tails. Great knowledgable staff. Super helpful and very friendly. I'll never go to a big box pet store again. I just adopted a shelter dog and know that the food, treats, probiotics and fish oil will really help our new dog. Just what she needs! Store inside is bigger than it looks from the outside with the best high quality food.

They're so knowledgeable about different dog foods and how certain proteins are more likely to cause allergies. We LOVE this store!

My favorite place to buy dog food. They really know the food products and are very customer service oriented. Keep your dog healthy. Shop here!

I came in looking for Blue Buffalo, but even though they didn't have it, a worker (possibly owner) took the time to research the food I had previously fed my puppy to find a closely related product in their stores. She was SO knowledgable about dog food that I was extremely impressed. I was worried about feeding my dogs a different kind of food but with the ingredients being closely related and the knowledgable staff knowing my situation, I left feeling good about adding some variety to my pets diet (which turns out is good for them in small doses). I was also given a $3 off coupon upon purchase even though I didn't ask for a discount! I basically had a great and comfortable experience here at Thomas' Tails!

Great place for your animal needs. Super friendly and helpful and a great healthy selection!

We have been going to Thomas' Tails for a number of years now. When one of our dogs (Homer) was battling cancer, the staff, in conjunction with our veterinarian, helped us select the appropriate diet and supplements. While Homer was given only 4-6 months to live we were fortunate to have our buddy around for 13 months. After Homer passed we sent a thank you card with Homer's picture in it to the staff at Thomas' Tails.

They put Homer's picture up, right by the register. It stayed there for months. The knowledge and compassion they showed in assisting us through that difficult time will never be forgotten. They are a great staff.

My husband & I started shopping at Thomas Tails approximately 8 years ago after we adopted our first kitten. When we adopted her, she was sick and not wanting to eat anything. In desperation, I went into the store looking for something that might entice her. Linda, the owner, spent a good amount of time with me educating me about quality cat food and suggesting different foods and ideas.

We have been loyal customers since then. Our 2 current cats eat a raw diet that we purchase at Thomas Tails and our dog is on Acana. A few months ago, one of the staff spent a good 30-40 minutes with me figuring out the slightly crazy rewards program that Acana's manufacturer, Champion, handles. She attempted calling the company as well as their own sales rep several times trying to get us answers.

I was very appreciative because that food isn't cheap! In the end, I walked out with my free bag of Acana. We'll keep shopping at Thomas Tails for as long as we're in the area.

Thomas Tails suggested that we put our german shepard who had bone cancer to go grain free. She lived another 4 years and her cancer never reappeared. Our current german shepard has been grain free all of her life, she is now 7 and very healthy.

Excellent selection of raw food for my dogs. Staff really knows their products - better than any other pet food store I have experienced!

I love this pet store! They have the best of the best, including some with good price points. They are always so helpful, and our dogs and cat are very happy eaters. Not to mention, they have great toys/chew toys too. We love this place, and I will never be going to PetSmart again. HIGHLY RECOMMEND.

I love the staff of Thomas' Tails! They are always extremely helpful, honest when they don't know the answer to something, willing to find out the answer, and return calls in a very timely fashion. I appreciate the time they are willing to take to educate their customers on the large variety of pet foods, treats, supplements, and leashes/collars.

Recently I received an email from the owner I believe, stating that one of the pet food companies had been bought out by a larger company and there was some concern that the new company would not live up to the same high quality standards. I was impressed that this information would even be passed on to us customers. The owner asked for opinions about the need to continuing carrying the products.what a great idea.ask your customers what they want! I will continue to go out of my way to drive to their storefront. It's just off of Williams St in downtown Crystal Lake.