A-Vip Pet Resort

Our family was heading out of town for a week and three of us had dogs to board. We all dropped off our dogs at different times and we all had the same terrible gut feelings upon drop off. Staff was not friendly and not personable. They did not greet our pups. They just took the leash and walked off with them, then brought their leash back. I have boarded my dogs before and I have never been so worried about my dogs being at a facility.

I had requested board n train for the week for my two dogs. I highly doubt they did anything with them. There were no reports from the trainer and I was told the dogs were too nervous/skittish to learn anything so they were not going to charge me. What? That speaks volumes about their training program much less the facility! Before choosing this location, do your pup a favor and go take a tour! We didn't, but if we had we never would have trusted this location with our pups.

I recently boarded my dog at a VIP Pet Resort for about 10 days. I had never used them before and I'm glad that I tried them. My usual place was booked up. My dog also had never been boarded before and this was a new experience for her. I'm a little overprotective as a pet parent anyway so it was a rough week and half for me. My son picked her up for me and she was waiting at home when I got back.

She had had a bath, smelled wonderful and was soft and clean. She was very happy to see me, seemed to be well fed and she had eaten most of her treats and wet food. Although she can't talk and tell me if she had a good time or not, I feel like she did okay there and they took good care of her. I think I would have seen signs otherwise from her behavior and her personality. I also called every other day or so to check on her and they had no problem with checking to see how she was. I would definitely recommend them based on our experience.

I worked and lived on the property for 2 years. Last New Year's 2021 the son of the business poisoned my 15-year-old Pitbull and I sat and watched her die Kurt misled me I ended up moving out I came back to do some work brought my dog at 2:30 in the morning I caught the son attacking my dog who now has permanent damage if your dog suddenly has kidney or liver problems you might want to get him seen by a vet and check for trauma and abuse. My advice take your animals somewhere where they take pride in what they do

Just got a toe nail trim and they did a awesome job. and were so good to my baby. and they were quick to. :

VIP was able to get me in for a last-minute grooming service did a phenomenal job. My girl came out smelling fresh and clean and looking beautiful. Professionalism was on point as well

During my Vegas trip I used there service and I loved it very much.my both dogs were happy and well taken care.the owner is very experienced person he handle my GSD immediately as we entered in the premises as my dog is not very friendly with people.we will definitely use there service in our next visit and they're affordable too.

Critical: Reliability, Value It's a shame that VIP has run down so much within a few years. My 1 year stayed here for two days. She came home really scared & needy. It took a week for her not react frighten towards us. Not sure what happened but we are not taking her to VIP again

First off this place is the worst place ANYONE could ever take their baby too, the staff looks like they hate their job and aren't even wearing masks in the first place which seems to be a problem that people commented months ago. we went in to check the place after giving a deposit through the phone solemnly because the places reviews were horrible and let me tell you this place is worse than the pound. the second we asked them to have a tour they looked at each other and the male who seemed upset at our request went off into the back and disappeared for 10-15 minutes and when he came back he led us to the kennels which were quickly sprayed down with ice cold water through the passage ways. this honestly just lets me know that these two staff were just enjoying their shift eating at the front desk no care in the world for the dogs outside. they charge the same amount that an upscale boarding place would be when they give you NOTHING and the bed they give you is a piece of wood. the guy giving us a tour looked so upset which right off the bat if you can't even provide a smile for your clients how do i know that you're gonna treat my babies right? the farmhouse looking place where they had the dogs kennels were literally the size of a big tile and only one side of the place had a working heater. i asked for my deposit back but i had figured it was non refundable which is unacceptable considering how horrendous the state of this place is. i would show pictures but i felt like the staff was meaner than the meanest dog they had in there and would've but the phone outta my hands or something. worst place in vegas off the bat.

My dogs love the free run and playing with all their friends

First off at pick up AND drop off none of the workers had masks on. I swear we still need to wear masks indoors right? Anyway, Picked up our pup and he was covered in poop. He was there for a few days and it was dried on him. Hope he wasn't like that the entire time. Staff not friendly at all. They all look like they hate their job, and if I'm wrong and they love it they have a weird way of showing it. The only good thing about here was the price, but I guess you get what you pay for.

I'm always hesitant to try new places especially for my animals. This place was top notch! I had a last minute boarding request due to a family emergency for our new adopted cat. Not only was the staff and premises fantastic but they went above and beyond to keep me updated even sending pictures for my comfort. I would recommend A V.I.P Pet Resort to everyone and feel confident your loved one will be well cared for!

Would never do business with them EVER. BOARDED here for years and discovered our dogs being mistreated and owner let their shots expire denied medical treatment all so we couldn't move to another boarding facility. They sure look great up front and board for many shelters but run from. Here you should. Last guy worked there also let go for abuse to shelter animals we heard but no way to confirm as they would have pulled their contract. We called police and animal control. Hopefully u don't have to experience

My dogs were very well taken care of. I was very impressed wth the friendliness and compassion of the staff. This was their, (the dogs), first time being away from me and I was nervous. It turned out great and I will use this service again.

The owners phenomenally great with the animals and will pay attention to you and your animal for as long as the animal needs to stay.

Left my dogs here for 2.5 days this past weekend and as always they were well cared for! Right now due to COVID-19 they are bathing all dogs before they go home which is awesome and so considerate! Also FIY any pick up after noon is charged an additional day. Thank you for being reliable and taking such good care of our babies!

I'm shocked (and saddened) by the ratings of this place being less than 5stars. Here's where I think the bad ratings come from: This isn't a doggie hotel where your dog has a 50inch tv in its room, login web cameras, and a bear skinned rug. If that's what you want - this isn't the place for you. This IS a place that provides your dog with exactly what your dog wants: it's own indoor and outdoor space with a TRAINED staff - not some Highschool kid working a summer job.

The staff there is the BEST I've ever experienced. Let me explain: I adopted a very skiddish boxer mix from the pound. She is the sweetest dog in the world with other dogs and (finally) me. With people she doesn't know she cowers and freaks out especially if someone moves their hands towards her neck. In other words, no one can put or take off a leash on her except for me. I'm a lawyer and my old job required travel to Reno in the middle of the week.

I had to find a place to keep her safe for a few days. I tried my vet (which is amazing) but even they couldn't leash her just to walk her. I tried a high priced doggy day care and she didn't pass their test bc her tail was in between her legs and she was shaking. So I tried VIP - I LOVE THEM. I CANT SAY THIS ENOUGH. Here's why - EVERY SINGLE EMPLOYEE - she has trusted.

She walks with them, allows them to apply and take off the leash etc. The staff is amazing with her. They also remember her (and me) every time. I've searched and tried multiple places. A lot of places have fancy rooms without a trained staff. Again if you want your dog to have a TV in its kennel then this isn't the place for you. If you want your dog to be safe, have it's own indoor and outdoor kennel with a trained staff - this is the place I'm sorry for anyone that ever had a bad experience here but I'm a tough critic and this place deserves 5stars. I'm not sure I should admit this but I'd pay 3xs the amount they charge just to keep their staff. 5stars over and over over

Loved the skill and effort these trainers put into taking care of these wonderful dogs. Shannon is a very loving and dutiful trainer that just loves these puppies and wants them to have the best chance at a great life. This feels like a Hotel For Dogs.

I love them. They always take care of my babies. My Great Dane who hates everyone and is a mean as a snake loves coming here. He goes right to his cage. All of my dogs love it and they are life savers because it is hard finding a babysitter to a 200 Pound dog and a German Shepherd and three little dogs. They are able to wash him cut his claws and everything. The regular groomer can't do that because he gets anxious. I really recommend these company.

I volunteer at NSCPA and was told I could also volunteer here. I stopped in to ask about the process, and the guy at the front desk could not have been more rude, or condescending. Rolled his eyes and said "you didn't fill out an application, yet? Who sent you? I don't know you." Yeah, that's why I was there. To find out the process, and he came at me hard with these questions in a super aggregated tone like I shouldn't even be there. Well, I definitely won't be back. It's sad that animals have to suffer, but I'll find a new spot to help.

Have taken our dogs here twice and they always come back exhausted! We can bring in our own food and toys, and the bath at the end of their stay is great. We will absolutely use them again in the future!

I have never seen a better pet facility than this. They love our dog, welcome us with a friendly smile and are ALWAYS willing to accommodate us. Baxter loves this place so much that he doesn't even say goodbye to us when we take him.

Had to do a daycare but needed to drop my furkid off at 10 am and pick him up at 9 pm. Not many place in or near Vegas can do this. The management and the owner were cordial and responds promptly. We arrived later but had txt them to let them know that we'd be running late. Thanks for the great service.

Kobe's favorite place with his breeder and all the Chow Chows. This big boys treated like a king at a VIP Pet Resort!

Took dog there for five days. When we got her back she had no energy and has been very lethargic. Today I noticed she has diarrhea and seems really sick. Also she was supposed to be groomed properly but noticed all the hairs and dirt flying off her when I picked her up. Previous experience I had was good but this time very poor. Dog is still sick as it's her second day home. Concerned and disappointed.

Experts at grooming fluffy dogs! A-VIP is a friendly environment and Kurt is really knowledgeable about everything Chow Chows. He always answers all my questions on how to keep our pup happy and healthy and gives great advice!

This place is comparably affordable but I picked up my puppy today and she smelled like pee like she never has. And there was poop stuck all over her butt area : when we got home she wolfed down a full Bowl of food and a treat so I am worried she wasn't fed enough or who knows since she wasn't extremely excited about her food anymore before I dropped her off.

I know a family who used to bring their dog in here for vacation and stuff. Today I found out they stopped as well since Theirs had been coming back dirty and stinky as well the past 2 times.

I had a great first visit, but all remaining times I brought my dogs there, and it was nothing but bloody terror. My dogs came back with bloody paws and scratches on their bodies. They have high turnover, and the staff is not trained.

Picked my dog up this morning, eyes blood shot, her bark was gone like she had been barking all 4 days she was there. And now I'm getting bit by fleas. Very unhappy with this place. Never going back.

Great place! I was scared after reading A few bad reviews but had boarded there before with no problems. I boarded my 1 1/2 year old German for 14 days. I didn't have time to pick her up so for $30 I had her bathed and driven to my home. She actually gAined weight and had energy to go swimming once home.

I am giving AVIP Pet Resort one star for at least having our dogs alive when we picked them up. We have three dogs. One of them was bitten by a Mojave Green snake at our property 80 miles north of Las Vegas on July 1st. We rushed him to an emergency after hours clinic in St. George, Utah. On the morning of the 2nd we transported him to a Veterinary Specialty clinic in Las Vegas.

Before transporting our critically ill dog to Las Vegas, I called AVIP and made a reservation for two nights for our other two dogs. I packaged up meals for them (dry and Trail Toppers) and individually labeled the packages with the dog's name and the day and time to be fed. For example: Otis/Australian Shepherd. Evening: Tuesday. After getting our critically ill dog transferred to the Las Vegas clinic, we checked our other two dogs in at AVIP.

They instructed us to leave their beds, leashes and the bag containing their prepackaged and labeled food on the floor of the front lobby. There must have been at least 10 or 12 other piles of dog food, beds, leashes, etc. in that area. I had seen that on our previous visit there during a different trip to Las Vegas and I thought it was kind of strange, but maybe a one-time thing.

I would have questioned this practice this time but we were frantic to get back to our dog at the clinic. We were at the clinic until late that night and we returned to our hotel, exhausted. The next morning the clinic called to say that our dog was showing some signs of responding to stimulus and that we could visit with him. I asked if we should stop and pick up our other two dogs (to provide some added, familiar scent and sound) on the way to the clinic and she said that it would be fine.

My husband went in to AVIP to get our dogs. We had not called in advance to let them know that we would be picking them up to take them to the clinic with us. Upon entering AVIP, the first thing my husband noticed was that our dog's beds and food bag were still lying EXACTLY where he had placed them when we had checked our dogs in the previous day.

He looked in the bag and all packages of food were still there. Needless to say, he was shocked and furious. We were both sleep deprived and distraught already. My husband gave them a credit card and we took our dogs and left for the clinic. Their only response was to say that the owner was not available and they had to help some people that were checking their dog in before they could speak to us.

One of the employees turned to another one and said, "She doesn't want to pay." My cell phone rang as we were pulling into the parking lot of the clinic. It was the vet telling us that our darling Tug had just passed away. Not only were we devastated that we had lost one of our lovely dogs but we were beside ourselves that AVIP, who we had entrusted with the well-being of our two other dogs during this awful time, had completely failed in their capacity as guardians of our animals. AVIP was recommended to me by a groomer in Mesquite, Nevada as a good place to board our dogs when on our trips to Las Vegas.

We have used their boarding/day care services 3 or 4 times over the last couple of years. Had the circumstances been different on this last visit and after having seen the piles of neglected beds and food on the floor, I would have made other arrangements. I will not be leaving my dogs with AVIP again. I would advise you not to, either.

I boarded my dog for 7 days and was told I would get a free dog wash. I was asked what time was I coming to pick up my dog so they can be sure to wash her before I pick her up. Well I picked up my dog at the time stated and the dog was not washed. I was told that I could get a free wash on another visit. I asked if I could get a discount because of the 7 day stay and free wash that was promised.

The amount of money they charge and the sordid conditions in the lobby merited a dog wash at least. I paid without hesitation because I do what I say I will do and too bad this dog boarding facility did not.

We have boarded our three dogs here many times and have had an excellent experience. My dogs are enthusiastic when I bring them here, and I know if they were mistreated - they wouldn't be excited about going here as they are pampered at home. I find the staff to be extremely friendly and helpful. I read some of the negative reviews on here, and was surprised.

If you've ever been in any kennels around the country, you will see that there are dogs who will paw and scratch at the gates of the kennels repeatedly when confined -- maybe that's how someone's dog had an injury on their paw in a previous review? Another review stated their pet was dirty upon pick up. I'm guessing the dogs are rolling around on the concrete in a kennel and they may get a bit dirty. It's not plush carpeting that they're staying in. However, you can request your pet to get a bath prior to pick up. All I can say is that my dogs love it here, and the staff is great.

We brought 4 of our dogs here for 7 days during our winter break because our normal vet was full. When we picked them up and got home we noticed all four of them had bites and scratch marks all over their bodies. They all acted different and one lost a tremendous amount of weight. No one called or notified us about anything. We were so upset and regret bringing them here.

We will never go back again. And anyone thinking of coming here or care about their pets should consider and look at other similar complaints and photos first. We definitely don't want to see anything like this happen to your pets. It's very sad.