Cat Clinic Of Cheyenne - Karen M Parks

I was instore shopping yesterday at cheyenne petco and was surprised at how little employees care about the customer. I heard 3 different elderly ladies complaining they couldn't find anyone to help them. One even asked me if I worked there. After I was at the checkout, I noticed all 3 of the elderly ladies leave the store very disapointed. Because they couldn't get any help.

While waiting "forever" at the register, i noticed what i thought was a manager sta nding there. So i mentioned to her that the lady that just walked out, was very disappointed because she couldn't find an employee to help her. She just kind of shrugged it off and made an angry type face. And she had the nerve to tell me, after thinking about what I said. Some people just dont know what patience is. I couldn't believe she said that about the elderly lady that walked out. Not very friendly customer service by any means.

Michelle, the general manager, is a condescending, confrontational, rude woman. I cannot believe she can treat customers so poorly, and be a role model for her team. Hugs and kisses to you Michelle, you told me good luck when I said I was going to complain about your customer service skills and you don't know how petty I am over a $20 hamster

Petco has always helped me out with what a need and advice on whats good. The prices could be better but are still decent. Only ever had one major problem and that was finding a worker to ask for help. Other than that still a fantastic place to go with questions regarding new or old pets.

You would think that a company with a net worth of more than a billion dollars would invest in proper tanks for their Bettas, instead they basically have a concentration prison for the animals where they just die in cups swimming in their own feces, without proper water temperature and without space to live, sad animal abuse industry, I'm surprised it's even legal.

Nice store and typically have everything. I mostly go there for feeder crickets and sometimes they have them and sometimes they don't. I almost always have to get the boxed ones which are hit or miss. They run out of large ones very often and only have the small, which are basically microscopic. If they stocked the crickets better, I would give it five stars.

I have been in the fish hobby for years and have ran 32 freshwater fish tanks of my own. Since Petco is the only place in Cheyenne that sells fish, I would come here weekly. This past 3 years their fish have been the worst taken care of fish I have ever seen. They are all sick, dead, or stressed. You have to be extremely careful buying from them because one of their fish can devastate your entire established tank.

Then you can't just bring it back for a replacement fish because the water testing will show something is wrong with your tank when it was their sick fish that created the problem to start with. Apart from this, their customer service is the worst. You have to go up to them who are talking to one another in a group just to get someone to acknowledge you and hopefully help you. This place has just become terrible.

Bought a fancy goldfish and betta, less than 24 hours in a new tank and they are both dead. The staff said they will not honor the 7 day warranty. DO NOT BUY FROM THIS STORE

Been in there multiple times the past several weeks and the fish tanks and rodent cages are disgusting and dirty. Lots of dead fish/shrimp just left in the tanks, algae in most of the tanks, and very cloudy water. Fish associate was extremely unhelpful and lazy. Acted like we were inconveniencing them. Will happily drive an hour south to get fish that are better taken care of.

I love coming here to look at all the different animals but I absolutely love the Betta fish, ferrets and leopard gecko's. I'm a little disappointed in the dog food selection anymore and can no longer find my dogs food. But all above, a good pet store.

Took my dog in for a bath, nail trim, ear clean, teeth brush and two hours later, a completely different dog came out. He wasnt eating, drinking, and laid still on the floor breathing abnormally. After no improvement in 12 hours, I took him in the vet where they had to save his life. Even though the verdict is still out on whats wrong with him, Petco stated nothing happened there and are not willing to help cover the 1k vet bill.

I am a repeat customer and my dog has been groomed there before. So clearly something happened in a two hour period. Will never go there again regardless how nice the people are. My dog almost died